Summary
Overview
Work History
Education
Skills
Appointments
Activities And Awards
Personal Information
References
Timeline
Generic

Christopher Nsenje

Summary

Christopher Nsenje is a trustworthy, hardworking who has more than 9 years professional experience in Hotel Management and Administration. Total years of experience is 19 years. He emanated from a strong background of international hotel brands that developed his skills and proficiency in managing international Hotel Brands. He possesses exceptional skills and experience in building teams as evident when he managed the pre-opening and post opening of the StayEasy Lusaka under Tsogo Sun in 2011. In 2018, under the same umbrella of international Brands, opened the first ever Garden Court Kitwe Hotel which is the only graded hotel now in Zambia under the new Statutory Instrument (SI) No. 14 of 2018 on Accommodation Standards grading in Zambia. Christopher has a very good interpersonal and business communication skills required to professionally liaising with diverse groups of employees, executives, clients, partners, stakeholders and Board Members. His other key competences are budgeting, Human Resource Management, Financial Management, strategic planning, Marketing Management, Strategic Management and Business Policy, Research abilities and Managerial Economics. He is also proficient in most Microsoft packages like word, excel, publisher, power point and various property Management systems. Have the exposure of dealing with board members for over 7 years on hotel management, financial reporting and different strategies. Published a paper entitled “The impact of exchange rate on profitability and capacity utilization on the hotel industry” in conjunction with Professor Syed Ali of Mulungushi University under department of economics.

To continue my career with an organization that will utilize my skills to benefit mutual growth and success. To expand my leadership responsibilities, improve organizational ability to exceed corporate goals, and help honor all long-term commitments made to customers and employees. Has a great understanding of board meetings and how to manage reports for board members.

Overview

13
13
years of professional experience

Work History

General Manager

Garden Court Kitwe
01.2024
  • Setup all the systems and opened the Garden Court hotel in Kitwe from 2018.

Director

Atlas Africa Adventure Travel Limited
01.2017
  • Open and running a Car hire and Airline ticket Agent in Lusaka

Front Office Manager

Southern Sun Ridgeway
11.2011
  • Responsible for entire Front office, IT and general Management
  • Customer care is my primary duty and creating rapport with new clients and existing ones and now also indirectly supervisor of sales and marketing department

Manager

Noble Hospitality Inc.
01.2004
  • Responsible for over 200 employees (involves handling customer problems, hiring, training, budgeting, planning and managing the property overall)

Manager in Training

Ramada Plaza Hotel
01.2001
  • Customer care, accounting trainee, responsible for deposits, recording and transmitting of report to corporate office, double checking audit reports, personnel registration and assisted in daily activates.

Guest Services Manager

Holiday Inn
01.2001
  • Reorganized the sales department and helped in the co-ordination of the sales activities, was manager on property for 6 months and helped in reorganization and restructuring of the hotel.

Manager

Goldfork Restaurant
01.2001
  • Learning the methods of operation of ground round restaurant and help managing this particular property.

Industrial and Work Experience

Intercontinental hotel Lusaka
01.1998
  • Covering all departments of the hotel.

Trainee Travel Consultant

Premier Travel and Tours
01.1996
  • Trainee manager took a group of tourist to United Kingdom and USA
  • Managed the accounting department and made travel arrangements for clients.

General Manager

Garden Court Kitwe
01.2018 - 05.2024
  • Opened the Garden Court Hotel in Kitwe on 13th August 2018 after setting up all operations and all structures.

General Manager

StayEasy Lusaka
11.2011 - 05.2018
  • Opened the hotel as a new built and structured the organization to a leading brand in Zambia
  • Organized and opened the best hotel in the city from setting up all the systems and controls
  • Built the entire team in all the departments, setup budgets and strategies ever since it was opened.

Education

CERTIFICATE IN TRAVEL AND TOURISM OPERATION -

HOTEL AND TOURISM TRAINING INSTITTUE

Secondary School -

Chizongwe Technical School

MASTERS IN BUSINESS ADMINISTRATION -

Mulungushi University
01.2017

INTERNSHIP WITH NOBLE HOSPITALITY INC. -

United States of America
01.1999

HOTEL MANAGEMENT DIPLOMA -

HOTEL AND TOURISM TRAINING INSTITUTE Trust {H.T.T.I.T - FAIRVIEW HOTEL}
01.1997

Skills

  • Expense Control
  • Account Management
  • Customer Retention
  • Contract Negotiations

Appointments

  • Committee Member, Finance and Investment for Workers' Compensation Fund and Comtrol Board, 2024-01
  • President, Hotel and Catering Association of Zambia (HCAZ), 2018, 2023
  • Chairperson, Hotel Managers Licence Council, 2022
  • Board Member, Zambia Tourism Agency Licencing Board, 2023
  • Chairperson and Member, Hotel and Catering Association of Zambia (HCAZ) Copperbelt Region, 2019
  • Chairperson, Mukuba Fitness Squad, 2018, 2024
  • Personal Best Member, Ramada Properties
  • Member, American Association of Hospitality Supervisors

Activities And Awards

  • MASTERS IN BUSINESS ADMINISTRATION – MULUNGUSHI UNIVERSITY.
  • HOTEL MANAGEMENT DIPLOMA
  • TOURISM AND TRAVEL OPERATIONS CERTIFICATE
  • CERTIFICATE IN FRENCH
  • RAMADA GREAT GUEST SKILLS CERTIFICATE.
  • PROFESSIONAL CERTIFICATION OF THE AMERICAN HOTEL & MOTEL ASSOCIATION
  • SELECTED TO ATTEND AN INTERNSHIP, MANAGER IN TRAINING PROGRAM SPONSORED BY NOBLE HOSPITALITY INC IN 1999.
  • AWARDED BEST STUDENT IN HOTEL MANAGEMENT CLASS OF 1999.
  • AMBASSODOR OF THE MONTH (JUNE 2001) FOR GOLD FORK RESTAURANT IN USA MANHATTAN KS.
  • AMBASSODOR OF THE MONTH (JUNE 2001) FOR RAMADA PLAZA HOTEL IN MANHATTAN USA KS.

Personal Information

  • Passport Number: ZN 121010
  • Date of Birth: 06/21/75
  • Gender: MALE
  • Nationality: ZAMBIAN
  • Marital Status: MARRIED

References

  • MR FELIX CHAILA, Former Managing Director, Zambia Tourism Agency, Lusaka, +260 977 778284
  • MR CHERA DERESSA, Course Coordinator MBA Class, School of Business Studies (SBS), Mulungushi University, Kabwe, +260 976 175120
  • MR. COLIN NOBLE, President, CEO, FHCIMA, Noble Hospitality Inc., 1641 Anderson Avenue, Manhattan, Kansas, 66502, (785) 539-3800, (785) 539-1155
  • MULUNGUSHI UNIVERSITY, Course Coordinator, Kabwe
  • COLLEGE REFERENCE FOR HOTEL MANAGEMNET COURSE, HTTI/002/13/FMM/fb
  • COLLEGE REFERENCE FOR TOURISM COURSE, HTTI/002/13/DM/fb

Timeline

General Manager

Garden Court Kitwe
01.2024

General Manager

Garden Court Kitwe
01.2018 - 05.2024

Director

Atlas Africa Adventure Travel Limited
01.2017

Front Office Manager

Southern Sun Ridgeway
11.2011

General Manager

StayEasy Lusaka
11.2011 - 05.2018

Manager

Noble Hospitality Inc.
01.2004

Manager in Training

Ramada Plaza Hotel
01.2001

Guest Services Manager

Holiday Inn
01.2001

Manager

Goldfork Restaurant
01.2001

Industrial and Work Experience

Intercontinental hotel Lusaka
01.1998

Trainee Travel Consultant

Premier Travel and Tours
01.1996

CERTIFICATE IN TRAVEL AND TOURISM OPERATION -

HOTEL AND TOURISM TRAINING INSTITTUE

Secondary School -

Chizongwe Technical School

MASTERS IN BUSINESS ADMINISTRATION -

Mulungushi University

INTERNSHIP WITH NOBLE HOSPITALITY INC. -

United States of America

HOTEL MANAGEMENT DIPLOMA -

HOTEL AND TOURISM TRAINING INSTITUTE Trust {H.T.T.I.T - FAIRVIEW HOTEL}
Christopher Nsenje