CHRISTOPHER SHAWA
Chipata
Summary
Seasoned Finance and Administration Manager with background in strategic financial planning, budget management, and business administration. Demonstrates strong leadership skills coupled with ability to streamline operations for efficiency and cost-effectiveness. Leverages expertise in financial forecasting, regulatory compliance, and risk management to drive growth and profitability. Proven track record of improving operational workflows, fostering team development, and implementing innovative finance solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Finance and Administration Manager
SHENI AGRICULTURAL SUPPLIES LTS
Chipata
10.2025 - Current
- Managed financial reporting and budgeting processes to ensure accurate tracking of agricultural supply operations.
- Oversaw payroll processing functions, including timekeeping, benefits administration, and tax filing compliance.
- Conducted periodic reviews of operational expenses against budget allocations.
- Maintained financial records using accounting software specific to agricultural businesses.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Maintained fixed assets inventory records to ensure accurate depreciation calculations.
Customer Service Representative (CSR)
Prime Performance
Chipata
10.2020 - 08.2025
- Resolved customer complaints by delivering tailored solutions, enhancing customer satisfaction.
- Assisted customers with product inquiries and service requests.
- Managed customer accounts and processed orders efficiently.
- Managed and processed customer payments, ensuring accuracy and timeliness.
- Maintained accurate records of customer interactions and transactions to support service continuity.
- Trained new staff on company policies and customer service procedures.
- Conducted sales and provided customer consulting for Multichoice Zambia (Ltd).
Multichoice Field trialist
Multichoice Zambia
Chipata
02.2017 - 11.2022
- Collaborated in developing Gotv and Dstv decoders, contributing to product readiness for market launch.
- Analyzing and reporting the functionalities on the newly manufactured products before there are sold on the market.
- Proposed innovative ideas and solutions that improved team collaboration and addressed product-related challenges.
- Engaged with diverse coworkers to achieve project goals and resolve product and service-related issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
Direct Sales Representative (DSR)
Multichoice Zambia
Chipata
02.2018 - 01.2021
- Demonstrated product features and benefits to enhance customer understanding.
- Managed customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to achieve overall sales goals.
- Attended training sessions to stay updated on products and promotions.
- Selling Dstv and Gotv decoders on a credit basis.
Customer Service Representative (CSR)
SYP Agencies
Chipata
01.2014 - 04.2019
- Assisted customers with product inquiries and service requests, enhancing overall customer experience.
- Managed customer accounts and processed orders efficiently.
- Managed and processed customer payments, ensuring accurate and timely transactions.
- Facilitated sales and customer consultations for Multichoice Zambia, ensuring client satisfaction.
- Collaborated with team members to identify and implement strategies for improved service quality.
Education
BBA - BACHELOR OF BUSINESS ADMINISTRATION
DMI ST EUGENE UNIVERSITY
Chipata11-2022
Grade 12 certificate - general certificate
CHIPATA DAY SECONDARY SHOOL
Chipata11-2013
Some College (No Degree) - CERTIFICATE IN CUSTOMER SERVICE
UNICAF UNIVERSITY
LUSAKASkills
- Budget forecasting
- Financial modeling
- IT asset management
- Microsoft Office
- Software installation
- Problem solving
- Team collaboration
- Training design
Languages
- Nyanja
- Bemba
- English
Marital Status
Married
Certification
DRIVERS LICENSES
Timeline
Finance and Administration Manager
SHENI AGRICULTURAL SUPPLIES LTS
10.2025 - Current
Customer Service Representative (CSR)
Prime Performance
10.2020 - 08.2025
Direct Sales Representative (DSR)
Multichoice Zambia
02.2018 - 01.2021
Multichoice Field trialist
Multichoice Zambia
02.2017 - 11.2022
Customer Service Representative (CSR)
SYP Agencies
01.2014 - 04.2019
BBA - BACHELOR OF BUSINESS ADMINISTRATION
DMI ST EUGENE UNIVERSITY
Grade 12 certificate - general certificate
CHIPATA DAY SECONDARY SHOOL
Some College (No Degree) - CERTIFICATE IN CUSTOMER SERVICE
UNICAF UNIVERSITY