CHUMA PHIRI
Mufulira,Zambia
Overview
10
10
years of professional experience
Work History
Front Office Assistant
Afrilotus Construction Zambia Limited
Kitwe, Zambia
02.2023 - 08.2025
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
Company Secretary
Freeport Zambia Limited
Lusaka, Zambia
03.2020 - 01.2023
- Improved efficiency in filing statutory reports with regulatory bodies by implementing an organized system for tracking deadlines.
- Supported management decision-making processes with thorough research and analysis of relevant industry trends and regulations.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Secretary's Assistant
Parklands Secondary School
Kitwe, Zambia
01.2016 - 01.2019
- Ensured timely completion of reports by proofreading, editing, and submitting documents as requested by the Secretary.
- Facilitated smooth office operations through diligent maintenance of office supplies inventory and placing orders when necessary.
- Supported the Secretary with managing daily tasks, allowing them to focus on high-priority projects and initiatives.
- Prepared presentation materials such as PowerPoint slides or handouts that aided in delivering key messages during meetings led by the Secretary.
- Contributed to a positive work environment with excellent interpersonal skills and a professional demeanor when interacting with colleagues and clients alike.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Arts - Paralegal Studies
Alliance For World Missions Inc.
LusakaAssociate of Arts - Business Administration And Management
Evelyn Hone College
LusakaSkills
- Scheduling and calendar management
- Basic accounting
- Excellent communication
- Database management
- Excel spreadsheets
- Multitasking Abilities
- Reliability
- Professionalism
- Attention to detail
- Team collaboration
- Strong problem solver
References
- Afrilotus Zambia Limited, Chikote Mudenda, Managing Director, 0766352993, Kitwe
- Freeport Zambia Limited, Waxon Shakalima, Chief Executive Officer, 0975997789, Lusaka
- Parklands Secondary School, Joy Kachingwe, Deputy Head Teacher, 0965910245, Kitwe
Personal Information
Title: Secretary
Languages
English
First Language
Bemba
Beginner
A1
Timeline
Front Office Assistant
Afrilotus Construction Zambia Limited
02.2023 - 08.2025
Company Secretary
Freeport Zambia Limited
03.2020 - 01.2023
Secretary's Assistant
Parklands Secondary School
01.2016 - 01.2019
Associate of Arts - Paralegal Studies
Alliance For World Missions Inc.
Associate of Arts - Business Administration And Management
Evelyn Hone College