Cindy Habeene

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• As a customer service representative, for customer Service & Leadership Experience
• Customer Service Representative (9 years)
• - Managed customer relationships across 3 countries (Zambia, Malawi, Namibia ,Botswana and Swaziland
• - Resolved complex customer complaints through effective problem-solving and proactive approach
• - Developed and demonstrated strong product knowledge to provide accurate solutions
• Customer service representatives, fostering a culture of empathy, self-control, and attentiveness
• - Opened and maintained customer accounts, ensuring accurate records and timely resolutions
• - Utilized excellent communication skills to provide factual information and resolve service issues
• - Enhanced company profile through exceptional customer service and international experience
• Attracting potential customers by answering product and service questions; suggesting information about other products and services.
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Customer service management

Team management

Problem solving and conflicts resolution

Product knowledge and training

Empathy and customer advocacy

Factual communication and information management

Attentiveness and Listening

Self control and adaptability.

• Strengthened customer retention by offering discount options.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Took special orders in person and over telephone, generating additional revenue every month.
• Prevented key account losses by researching discrepancies and correcting problems.
• Collected deposits or payments and arranged for billing.
• Oversaw warranty counseling process to manage expense controls.
• Excelled in exceeding daily credit card application goals.