Summary
Overview
Work History
Education
Skills
Membership
Voluntary Opportunities
References
Timeline
Generic

CINDY MUPOTOLA

RHODES SPARK

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Forward-thinking Operations Specialist bringing Number years of expertise in Area of expertise for Industry sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Software and Software.

Overview

8
8
years of professional experience

Work History

E-COMMERCE/3PL OPERATIONS SUPERVISOR/ACTING COUNTRY LEAD

AQUANTUO ZAMBIA
06.2023 - 04.2024
  • Manage the day-to-day business of the various business units and ensure they are performing optimally
  • Thorough understanding of the ins and out of at least one core business unit
  • Develop, implement and review operational policies and procedures for assigned business units
  • Work closely with management team to ensure all operational, administrative, and compliance functions within the company are being properly executed
  • Identify training opportunities and implement company-wide training programs
  • Acts as the first point of escalation for all issues
  • Work with management to define KPIs for employees and perform quarterly reviews
  • Define, oversee, and report metrics to upper-level management
  • Establish and maintain relationships with clients, internal business lines, and external vendors
  • Stay up to date on industry regulations, trends, and technology
  • Collaborate with peers across other regions and departments
  • Assist in recruiting, selecting, training, assigning, scheduling, coaching, counselling, and disciplining of employees
  • Work closely with CEO and management team to set and/or implement policies, procedures, and systems.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Managed internal operational standards and productivity targets.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

OPERATIONS ANALYST

AQUANTUO ZAMBIA
12.2022 - 06.2023
  • Ensure all issues with the company website and apps are noticed and reported in a timely manner
  • Respond to all emails, phone calls, WhatsApp messages, social media engagements, and live chat messages
  • Work with sales/marketing staff to convert prospects into actual and satisfied users
  • Provide an exceptional customer experience to all clients
  • Create tickets for all issues and track them until resolution
  • Work with the development team to test and deploy new releases or bug fixes
  • Ensure accurate sorting and delivery of all items
  • Work hand in hand with other departments to purchase, update, process, ship, clear, and deliver packages
  • Coordinate and create all needed shipping documents for imports and exports
  • Track shipment progress on third-party sites
  • Examine online stores and successfully complete purchase requests
  • Create packing lists and delivery slips
  • Help users remotely over the phone through issues encountered with the platform
  • Work with the finance team to reconcile expected payments with received payments and follow up on all payments due.
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Created custom reports and visualizations to support decision-making processes.
  • Enhanced data accuracy through meticulous attention to detail in data management tasks.

SUPERVISOR

ZAMBIA STATISTICAL AGENCY (ZAMSTAT)
08.2022 - 10.2022
  • Receive all materials from district coordinator, distribute materials to enumerators, allocate enumeration areas to enumerators, pay courtesy calls, and assist in publicizing the census
  • Observe enumerators interviews, conduct re-interviews of selected households per enumeration area, check completed housing units, ensure enumerators paste stickers on housing units
  • Ensure quality control check of questionnaires
  • Coordinate field operations and report on the progress of the census
  • Validate enumeration area completion and collect materials from enumerators.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.

CALL CENTER AGENT

KAZANG ZAMBIA
06.2020 - 12.2020
  • Help customers with different queries by answering incoming calls
  • Call customers to find out how they are finding the operation and educate them on new products
  • Manage relationships with old customers.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

DATA ASSISTANT (PART TIME)

EDUCATION DEVELOPMENT CENTER (EDC)
06.2019 - 06.2020
  • Collect, compile, and enter data of all District and Provincial training
  • Register training participants and facilitators
  • Perform clerical and logistical works for the training team
  • Verify payments for training participants
  • Act as a liaison between the organization and the participants.
  • Improved overall workflow efficiency through the implementation of standardized data entry procedures.
  • Worked closely alongside senior data analysts in the completion of various ad-hoc projects, providing critical support as needed throughout each project''s lifecycle.
  • Maintained strict adherence to data privacy guidelines, safeguarding sensitive information from unauthorized access.
  • Enhanced data accuracy through meticulous verification and validation of entered information.

Registry Clerk, Planning Officer, and Teacher Education Standard Officer

Ministry of Education Provincial Education Offices
11.2016 - 02.2017
  • Manage data for all Lusaka province schools
  • Handle files and mail management
  • Manage ministry of education initiatives and interventions
  • Train teachers on new projects and carry out needs assessments.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.

PEER EDUCATOR

The University of Zambia HIV/AIDS Response Program
01.2016 - 01.2017
  • Sensitize first year students and fellow peers on the works of the University of Zambia HIV/AIDS Response office
  • Distribute literature on HIV/AIDS and Sexual Reproductive Health and Rights.

Subject Teacher

Olympia Secondary School
09.2016 - 11.2016
  • Teach grade tens and elevens in history
  • Make lesson plans and schemes of works.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Ensured alignment between lesson objectives, instructional materials, and assessments through careful planning and ongoing review of curriculum materials.

Education

THE UNIVERSITY OF ZAMBIA
01.2019

THE UNIVERSITY OF ZAMBIA
01.2019

B.A EDUCATIONAL ADMINISTRATION AND MANAGEMENT -

THE UNIVERSITY OF ZAMBIA
01.2018

THE UNIVERSITY OF ZAMBIA
01.2018

THE UNIVERSITY OF ZAMBIA
01.2018

THE UNIVERSITY OF ZAMBIA
01.2018

Skills

  • Microsoft Package
  • Excellent time management skills
  • Interpersonal and Communication Skills
  • Customer care
  • Proficient with statistical packages like: STATA, SPSS, Epi-data, CSPro, Excel, Access, PowerPoint and PASEX
  • Data entry
  • Teamwork
  • Self-motivated and determined to succeed
  • File Organization
  • Microsoft Office
  • Scheduling appointments
  • Filing systems
  • Workload Management
  • Follow-up skills
  • Typing Speed
  • Document Scanning
  • Document Management
  • Records Maintenance
  • Data Verification
  • Proofreading
  • Report Generation
  • Understanding of filing systems
  • Clerical skills
  • Appointment Scheduling

Membership

  • The University of Zambia school of Education Students Association (UNZASEDA)
  • The University of Zambia Educational Administration and Management Association (UNZAEMA)
  • The University of Zambia Youths of the United Nations (UNZAYUNA)

Voluntary Opportunities

  • PEER EDUCATOR, The University of Zambia HIV/AIDS Response Program, 2016-2017
  • Registry Clerk, Planning Officer, and Teacher Education Standard Officer, Ministry of Education Provincial Education Offices, 11/13/17, 01/19/18
  • Subject Teacher, Olympia Secondary School, 09/18/17, 11/10/17

References

  • MANGA LICHAHA, MARKETING OFFICER, KAZANG ZAMBIA, +260972878308, Mangazana@kazang-zambia.com
  • ANNIE MWAMBA, OPERATIONS MANAGER, AQUANTUO ZAMBIA, +260969407904, Mwambaannie1@gmail.com
  • BARON FUNDANGA, ZONAL COORDINATOR, CENTRAL STATISTICAL OFFICE CSO, +260973119912, fundangabaron@gmail.com

Timeline

E-COMMERCE/3PL OPERATIONS SUPERVISOR/ACTING COUNTRY LEAD

AQUANTUO ZAMBIA
06.2023 - 04.2024

OPERATIONS ANALYST

AQUANTUO ZAMBIA
12.2022 - 06.2023

SUPERVISOR

ZAMBIA STATISTICAL AGENCY (ZAMSTAT)
08.2022 - 10.2022

CALL CENTER AGENT

KAZANG ZAMBIA
06.2020 - 12.2020

DATA ASSISTANT (PART TIME)

EDUCATION DEVELOPMENT CENTER (EDC)
06.2019 - 06.2020

Registry Clerk, Planning Officer, and Teacher Education Standard Officer

Ministry of Education Provincial Education Offices
11.2016 - 02.2017

Subject Teacher

Olympia Secondary School
09.2016 - 11.2016

PEER EDUCATOR

The University of Zambia HIV/AIDS Response Program
01.2016 - 01.2017

THE UNIVERSITY OF ZAMBIA

THE UNIVERSITY OF ZAMBIA

B.A EDUCATIONAL ADMINISTRATION AND MANAGEMENT -

THE UNIVERSITY OF ZAMBIA

THE UNIVERSITY OF ZAMBIA

THE UNIVERSITY OF ZAMBIA

THE UNIVERSITY OF ZAMBIA

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