Clarie Kweni
Summary
Detail-oriented finance and operations professional with extensive experience in administrative management, human resources, tax compliance, and auditing. Proven track record of fostering positive relationships with stakeholders through exceptional customer service and analytical skills. Recognized for adaptability and quick learning abilities in diverse environments. Aiming to leverage expertise in a challenging role that aligns with organizational goals.
Overview
13
13
years of professional experience
Work History
Finance Administrative Assistant & Tax Compliance
KOLWEZI LIFTING SERVICES
Lubumbashi
05.2016 - Current
- Execute all financial transactions efficiently.
- Ensured timely and efficient submission of monthly, quarterly, and annual tax returns.
- Oversaw petty cash administration, physical cash accounts, and budgeting.
- Facilitating internal and external audits.
- Ensured accurate compliance with local financial, labor, tax laws and regulations.
- Represented management at meetings as required.
- Delivered comprehensive administrative support for seamless departmental operations.
- Processed invoices, credit memos, payments, and other transactions as needed.
- Managed travel logistics including flights, hotel reservations, and car rentals effectively.
- Supported recruitment of new employees and facilitated contract terminations.
- Filed and remitted all statutory deductions including taxes, pensions, and other contributions.
- Handled work permit procedures.
CUSTOMER RETENTION OFFICER
ABSA BANK
11.2015 - 05.2016
- Fostered customer loyalty through consistent engagement with bank products and services.
- Expanded business opportunities by cold calling potential clients every day.
- Resolved customer complaints promptly.
- Provided information on banking services directly to customers.
- Responded swiftly to customer inquiries and maintained telephone etiquette.
- Engaging with the sales team to create methods for enhancing customer loyalty.
- Aided customers in reviving dormant bank accounts.
- Analyzed customer accounts and payment histories, identifying discrepancies.
CUSTOMER SERVICE ADVISOR
MARKS & SPENCER
London
08.2011 - 12.2014
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Executed daily operations including answering phones and assisting walk-in customers.
- Developed relationships with customers through proactive follow-up on orders.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Maintained the store and ensured the visual merchandise display.
- Managed inventory, daily stock replenishment, while maintaining health and safety standards within the store, and reporting product malfunctions.
- Educated customers on product features and benefits to support sales efforts.
- Processed payments accurately according to company policies and procedures.
- Supported sales team members to drive growth and development
Education
BA (Hons) - Business Management & Accounting
University of Wales
United Kingdom12-2014
Certificate - Computers
Necor
Zambia06-2009
Certificate - Secondary Education
St Andrew's High School
Zambia12-2008
Skills
- Business administration
- Financial administration
- Customer and client relations
- Bank reconciliation
- Tax preparation and compliance
- Accounts payable and receivable
- Multitasking and time management
- Adaptability and flexibility
- Microsoft proficiency
- Critical and analytical thinking
- Teamwork and collaboration
- Talent and acquisition
- Interpersonal and honesty
- Attention to details
- Excellent communication
- Bilingual skills
- Administrative procedures
References
Available upon request.
Languages
- English, First Language
- French, C2 Proficient
- Bemba, B2 Upper Intermediate
- Swahili, B2 Upper Intermediate
- Lingala, B2 Upper Intermediate
Timeline
Finance Administrative Assistant & Tax Compliance
KOLWEZI LIFTING SERVICES
05.2016 - Current
CUSTOMER RETENTION OFFICER
ABSA BANK
11.2015 - 05.2016
CUSTOMER SERVICE ADVISOR
MARKS & SPENCER
08.2011 - 12.2014
BA (Hons) - Business Management & Accounting
University of Wales
Certificate - Computers
Necor
Certificate - Secondary Education
St Andrew's High School
Similar Profiles
Devon JonesDevon Jones
Service Technician at All Lift Lifting ServicesService Technician at All Lift Lifting Services
Travis HartleyTravis Hartley
Polyurethane Injection Technician at Hytech Concrete Lifting ServicesPolyurethane Injection Technician at Hytech Concrete Lifting Services
Nicholas BeckerNicholas Becker
Manual Machinist, Builder, Installer at Givens Lifting SystemsManual Machinist, Builder, Installer at Givens Lifting Systems