CLEMENT GONDWE
Lusaka
Summary
Seasoned IT Officer with background in managing diverse IT projects and providing technical support. Known for problem-solving abilities, keen attention to emerging technologies and expertise in network security. Have consistently improved system performance, streamlined operations, and contributed actively to team strategies and goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Group Head Senior IT Officer
Astro Holdings Group of Companies
05.2024 - Current
- Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions.
- Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.
- Prepare cost-benefit analyses when upgrades are necessary, and monitor vendors to ensure that they're offering the best-possible service and value for business needs.
- Train employees to use software and hardware; troubleshoot issues and provide technical support when needed.
- Develop and execute disaster planning and maintain data backups.
- Database management skills and optimization.
- Manage Oracle system and troubleshoot errors.
IT Manager
Hazida Limited
01.2023 - 03.2024
- Plan, organize, control and evaluate IT and electronic data operations.
- Audit systems and assess their outcomes.
- Guide and train end-users.
- Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.
- Monitoring daily operations, including server hardware, software, and operating systems.
- Overseeing the annual IT budget and ensuring cost-effectiveness.
- Possibly training IT junior staff.
- Selecting and purchasing new and replacement hardware and software, when necessary.
- Coordinating technology installations, upgrades, and maintenance.
- Preserve assets, information security and control structures.
- Managing Sophos firewall infrastructure with the capability of monitoring internet traffic on users.
- Monitoring and maintaining computer systems and networks.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Managing all system changes done on Sage 300 & Sage 200.
- Providing technical support across the company via remote access and phone.
- Setting up accounts for new users.
- Responding in a timely manner to service issues and requests.
- Supervising a team of IT Support Technicians.
- Documenting processes and performing diagnostic tests.
- Resolving logged errors in a timely manner.
Sage 200 ERP Consultant
Advanced Enterprise Solutions
08.2020 - 12.2022
- Providing implementation consultancy services for finance and distribution areas.
- Executing conference room pilots and documenting business procedures.
- Formulating business requirements and preparing functional solution designs.
- Administering and supporting installations of ERP solutions.
- Implementing new installations of peripheral software systems at client locations.
- Providing Zambia Revenue Authority (ZRA) Fiscalisation services on all Sage Products to the clients.
- Conducting client discussions to analyze technological needs.
- Suggesting and implementing continuous improvements in Sage applications.
- Maintaining and managing individual utilization targets for customers.
- Implementing mapping of client requirements to prepare functional specifications.
- Participating in migration of customer data from existing systems.
- Preparing use case scenarios for ensuring all business rules.
- Installing and testing application functionality and compatibility of software products.
- Managing software upgrades and supporting [email] solutions.
- Providing guidance for report generations and business process reviews.
- Maintaining and managing support services of Sage 200 ERP services.
- Generating custom reports utilizing Excel and Sage MAS Intelligence.
- Conducted Sage 200 Full Implementation to the following Organizations: Penmarks, New Horizon Printing Press, Pilatus Zambia, International American School, South Gate, Sandys Creations, Zambia Bureau of Standards, Silverlands Zambia Ltd, Dew Fresh, Dana Oil Corporation.
Sage ERP Consultant & IT Executive Support Specialist
Doran Computing
03.2015 - 06.2020
- System Maintenance and Support.
- Patch Management: Acquiring, testing and installing multiple patches to an administered computer system.
- Antivirus Management: The maintenance, deployment, and analysis of antivirus in desktops and laptops.
- Incident and Problem Support: This involves break/fix, configuration issues, troubleshooting, and software installations, repair and restore of servers, hardware repair.
- Sage Evolution ERP & Pastel Troubleshooting and Maintenance.
- Asset Management: Update the Asset Inventory and Management System for addition, modification or disposal or assets; ensure that inventory tools are duly installed on workstations; to maintain the asset inventory in offices and highlight the need for replacement/refresh of End of Life/End of Service equipment.
- Support for System Centre Configuration Manager (SCCM) agent deployment and issues.
- Network administration: operation, administration and maintenance of end user network (LAN/WAN/Wireless LAN).
- Integration of ERP Software.
- Print services: location based printer / scanner installation, troubleshooting.
- Support users on using/configuring IPBX / PBX / VoIP telephones.
- Payroll setup and configuration.
- Installation, customization and configuration of software.
- Upgrading of IT Infrastructure to meet the company utilization demand.
- Setting up of Sage Evolution ERP software, Sage Pastel Partner, Sage HR & Payroll system and Designing Network Infrastructure to the following Organizations: Californian Beverages, Zambia Weights and Measures, Civil Aviation, Zambia Community Schools, Zambia Redcross Society, Macoil, Meanwood General Insurance, Roto Tanks, Wildlife Crime Prevention, Sunbird Eye Clinic, Digiprint, Xerox, One World Logistics, Madison Health Insurance, Majoru Meat Products, St Johns Hospital, Institute of Architects, Lusaka Beer LTD, Farmarama, FUCHS.
IT Support Specialist
Croydon IT Solutions
12.2011 - 07.2013
- Managing printers.
- Managing software updates.
- Creating DHCP infrastructure.
- Monitoring computers.
- Joining computers to the Domain.
- Daily I.T Support and Maintenance.
- Assisting Users on a Daily basis regarding to IT challenges they face.
- Making sure that incoming and outgoing mails are attainable to users.
- Making sure that users are on a Network or System.
- Making sure that Outlook is connected to Microsoft Exchange.
- Access Exchange 2010 Server Roles to be installed.
- Access Hardware and Software Requirement.
- Access and evaluate Active Directory Requirements.
- Validate and evaluate Operations Masters, DNS, Global Catalog Servers.
- Validate and Evaluate Microsoft Exchange Server 2010 operation Mode.
- Backup Mailboxes.
- Implementation of Server Operating System (windows 2008 R2).
- Patching of Server Operating System.
- Preparation and Implementation of the Exchange 2010 organization.
- Implementation of Antivirus and Anti-spam for Exchange.
- Migration of Public Folders, Offline Address Book to Exchange 2010.
Education
Diploma - Computer Studies
Evelyn Hone College
Lusaka, Zambia01.2012
'O' Level School Certificate -
Libala High School
Lusaka, Zambia01.2007
Skills
- Networking
- LAN/WAN/Wireless LAN
- Layer 2/3 switching
- Routing
- Firewall knowledge
- Database
- SQL
- Oracle
- Scripting for Querying Data
- Strong implementation skills
- Software integrations
- Data imports and exports
- Business process review
- Programming
- PHP
- HTML
- C
- Visual Basic
- Sage 200 Evolution ERP
- Sage 300 ERP
- Sage 300 cloud ERP
- Sage Pastel Partner
- Sage50c Partner
- Sage HR
- Sage Payroll System
- Annuity Billing
- Customer processing
- Receipting
- Time and billing
- Technical support
- Data analysis
- Team leadership
- IT governance
- Problem solving
- IT asset management
- IT budgeting
- Network administration
- Network management
- Database management
- Disaster recovery
Certification
- Sage 200 Evolution ERP, Sage 300 ERP, Sage 300 cloud ERP.
- All Sage Pastel Partner Versions including Sage50c Partner.
- Sage HR & Sage Payroll System.
Profile - Personality
- Ambitious and self-motivated individual who enjoys the challenge of learning new things.
- Innovative - generates ideas and thinks up solutions.
- Resilient - emotionally restrained, rarely upset by criticism and has a good interpersonal relation skill.
Personal Information
- Passport Number: ZN508490
- Date of Birth: 08/12/1987
- Driving License: Class B
Reference
- Mr Michael Mthetwa, Chief Executive Officer, Maytech Business Solutions, Lusaka, Zambia, +260966751589, mlmthetwa@yahoo.co.uk
- Mr Raphael Boso, Relationship Manager, First Capital Bank, Lusaka, Zambia, +260978032610, rbbwam@gmail.com
- Mr Chimfwembe Mumbi, Senior Manager - Digital Banking, ZANACO Headquarters, Lusaka, Zambia, +260977341908, chifmumbi4e@gmail.com
Timeline
Group Head Senior IT Officer
Astro Holdings Group of Companies
05.2024 - Current
IT Manager
Hazida Limited
01.2023 - 03.2024
Sage 200 ERP Consultant
Advanced Enterprise Solutions
08.2020 - 12.2022
Sage ERP Consultant & IT Executive Support Specialist
Doran Computing
03.2015 - 06.2020
IT Support Specialist
Croydon IT Solutions
12.2011 - 07.2013
Diploma - Computer Studies
Evelyn Hone College
'O' Level School Certificate -
Libala High School
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