CLEMENT LUKELA
LUSAKA
Summary
Reliable Manager demonstrating high level of ownership and initiative.
Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships.
Successful in fast-paced, deadline-driven environments to manage goals and team development.
History of thriving in team-oriented environments. Hardworking and motivated with several years of experience and record of success in industry.
Solid history balancing team performance and customer service targets .
Decisive leader with good planning and organizational skills.
Overview
28
28
years of professional experience
Work History
Sales and Distribution Manager
Midlands Brewery Z Ltd
LUSAKA
01.2016 - Current
- Analyse customers
- Enhance sales volume through support to both new and inactive customers.
- Support sales team members to drive growth and development.
- Coordinate Daily Field Reports (DFRs) and distribute products to clients.
- Identify and develop new markets for products or services.
- Create and present monthly reports to management on sales performance.
- Execute strategic sales plans to expand customer base .
- Develop sales plans, goals, strategies and objectives to achieve team goals
- Resolve customer complaints regarding sales and service.
- Oversee regional managers, sales coordinators, Salesmen, Drivers and all members of staff under Dispatch section.
Sales Coordinator
Midlands Brewery {z} ltd
LUSAKA
10.2012 - 01.2016
- Generate leads through personal calling .
- Conduct market research to identify potential customers for sales campaigns.
- Coordinate travel arrangements for sales men under my territory as needed.
- Maintain accurate records of sales activity and generate reports for management review.
- Develop and implement processes to ensure accurate data entry into the customer data base.
- Analyze customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Maintain an up-to-date database of prospective clients and their contact information.
- Manage client relationships by responding promptly to inquiries and addressing any issues that arise during the course of a sale.
- Negotiate deals and handled complaints or objections.
Sales Executive
Mobile africa (z) Ltd
LUSAKA
09.2007 - 10.2012
- Presented product demonstrations at trade shows, conferences, and other events.
- Negotiated contracts with dealers and suppliers to secure sales volumes.
- Generated reports to summarize sales performance and present findings to management .
- Enhanced product knowledge through continuous learning and development activities.
- Manage a portfolio of accounts to achieve long-term success.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Delivered sales presentations to high-level executives and decision-makers.
- Performed floor moves, merchandising, display maintenance to keep sales areas well-stocked, organized and current with trends
Sales Executive
ALEXUS (Z) LTD
LUSAKA
12.2006 - 09.2007
- Identified new potential markets and developed plans for targeting them.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Managed a portfolio of accounts to achieve long-term success.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
Sales Representative
Pan African Distributors
Choma
04.2001 - 05.2006
- Organize client visits, presentations, product demonstrations and trade shows..
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Negotiated pricing contracts with customers to maximize profits.
- Managed inventory levels by ordering sufficient stock for each account.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed and maintained relationships with customers to ensure repeat business.
- Negotiated deals and handled complaints or objections.
- Placed special orders or called other stores to find desired items.
Distribution Personnel (Warehouse)
Lever Brothers (z) Ltd
LUSAKA
08.1998 - 02.2001
- Worked closely with customers to sort out any issues related to their orders or deliveries.
- Developed strategies to improve warehouse operations.
- Organized storage areas for efficient inventory management.
- Collaborated with suppliers to coordinate delivery schedules that met customer needs.
- Ensured compliance with safety regulations during loading and unloading activities.
- Supervised team of workers responsible for packing, sorting, and loading within the warehouse facility.
- Maintained accurate records of all products received, shipped, and stored in the warehouse.
- Prepared reports detailing inventory levels, order status updates, shipment progressions.
- Inspected and verified accuracy of incoming orders.
- Provided customer service support, addressing inquiries and resolving issues related to shipments.
- Loaded and unloaded delivery trucks, managing the distribution of goods to appropriate customers.
- Maintained cleanliness and organization of the warehouse to facilitate efficient operations.
- Assisted in the assembly of customer orders, ensuring accuracy and timely dispatch.
- Handled returns and exchanges, processing items according to company guidelines.
- Conducted cycle counts monthly and annual inventories to reconcile stock discrepancies.
Stores Officer
Cheese brough ponds (z) Ltd
LUSAKA
03.1997 - 08.1998
- Maintained records of all items received, stored and dispatched from the stores.
- Developed procedures for maintaining accurate records of issued items in order to prevent losses or misplacement.
- Issued materials from stores upon request from production.
- Received, inspected, and recorded incoming goods against invoices or other documents.
- Monitor expiry dates on raw materials to ensure FIFO is adhered to.
- Organize storage of goods in the storeroom according to their nature and size.( packaging and raw materials)
- Managed inventory levels by conducting regular stock checks and restocking when necessary.
- Liaised with suppliers regarding raw and packaging availability and delivery timelines.
- Ensured that health and safety regulations were strictly adhered to within the storeroom.
- Demonstrated great teamwork skills with staff members involved in production and transport to headquaters.
Salesman
Wholesale warehousing industries of Zambia
LUSAKA
03.1996 - 01.1997
- Negotiated deals and handled complaints or objections.
- Generated leads from calling prospective clients.
- Provided timely follow-up on inquiries made by potential customers.
- Solicited orders from existing customers through phone calls, personal calling and Fax mails.
- Educated customers on product features and technical details to highlight benefits.
Education
Some College (No Degree) - Marketing
Zambia Institute of Management
Lusaka ZambiaSkills
- Policy Implementation
- Team Leadership
- Time Management
- Budget Control
- Sales Techniques
- Operations Management
- Business Development
- Strategic Planning
- Expense Tracking
- Salesforce Management
- Project Planning
- Budget Management
Timeline
Sales and Distribution Manager
Midlands Brewery Z Ltd
01.2016 - Current
Sales Coordinator
Midlands Brewery {z} ltd
10.2012 - 01.2016
Sales Executive
Mobile africa (z) Ltd
09.2007 - 10.2012
Sales Executive
ALEXUS (Z) LTD
12.2006 - 09.2007
Sales Representative
Pan African Distributors
04.2001 - 05.2006
Distribution Personnel (Warehouse)
Lever Brothers (z) Ltd
08.1998 - 02.2001
Stores Officer
Cheese brough ponds (z) Ltd
03.1997 - 08.1998
Salesman
Wholesale warehousing industries of Zambia
03.1996 - 01.1997
Some College (No Degree) - Marketing
Zambia Institute of Management
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