Clive Muchimba
Luanshya
Summary
Dedicated and results-driven professional with a diploma in Information and Communication Technology (ICT), offering a solid foundation in technology and a proven track record in the financial services sector. With a dynamic career spanning roles as a Mobile Money Agent and Loan Field Officer, I have honed my skills in leveraging technology to facilitate financial transactions and streamline lending processes.
Overview
1
1
year of professional experience
Work History
Field Agent
A.M Cash Advances
10.2023 - Current
- Demonstrated features, answered questions and redirected concerns to positive areas.
- Stayed in frequent contact with customers to assess satisfaction, gather requirements and resolve issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Met with customers to provide information about available products and policies.
- Oversaw and facilitated easement, rights of way and dedication procedures.
- Negotiated contracts and terms of sale with potential customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed customer needs to provide customized insurance solutions.
- Researched and identified potential new markets.
- Finalized sales and collected necessary deposits.
- Monitored customer feedback and identified areas of improvement.
- Generated leads through cold-calling, networking and other outreach methods.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Evaluated competitors' products and services to gain competitive advantage.
- Calculated premiums and established payment methods for sales.
- Developed and implemented promotional strategies to increase customer base.
- Identified and solicited sales prospects in agency databases.
- Designed presentations and marketing materials to promote insurance products.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Analyzed risk factors to recommend appropriate coverage levels.
- Conducted research and identified market trends to develop better strategies for sales.
Mobile Money Agent and Internet Officer
Tradestone Enterprises LTD
01.2023 - 10.2023
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Called prospective clients in market area to explain products offered and qualify leads.
- Processed customer orders quickly and accurately for timely delivery.
- Presented feedback to management on customer service trends and improvement areas.
- Verified and improved quality standards by analyzing customer service metrics.
- Adopted customer feedback in process and system improvement initiatives.
- Developed new business and managed new and existing clients.
Education
High School Diploma -
Technical And Vocational Teachers College
Lusaka12.2022
Skills
- Microsoft office packages
- Data Gathering
- Agent Support
- Inbound Customer Calls
- Agent Collaboration
- Call Control Skills
- Customer Communication
- Computer Hardware Knowledge
- Digital Communications
- Cyber Security Best Practices
- Local Area Networking
- Customer Support Needs Assessment
- Computer System Maintenance
REFFERENCES
Tradestone Enterprises Limited
Mr. Muwowo
Director.
Cell No: +260 965 176 150
Tradestone Enterprises Limited
Mr. Francis Mofya Mandama,
Cashier,
Cell No: +260 962 129 661
A.M Cash Advance
Miss Band
Loan Consultant
Cell No: +260 770 318 433
Additional Information
During my free time, i prefer doing the following
- Public Speaking
- Role-playing/Improv
- Customer Service Volunteering
- Problem-solving Games/Puzzles
- Active Listening Activities
- Technology and Gadgets Enthusiast
- Reading and Researching
- Multilingualism/Language Learning
- Team Sports/Group Activities
- Time Management Activities
Timeline
Field Agent
A.M Cash Advances
10.2023 - Current
Mobile Money Agent and Internet Officer
Tradestone Enterprises LTD
01.2023 - 10.2023
High School Diploma -
Technical And Vocational Teachers College
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