CLOTILDA MULENGA
Lusaka
Summary
Accomplished leader adept at strategic planning and implementation, bringing new ideas to life in organisations, mining profit pools and marketing.
With a proven track record at listed companies in 4 African countries, have excelled in establishing and managing high-performing teams, significantly enhancing customer service and business processes. Skilled in negotiation and problem-solving, driving forward innovative strategies for market growth and operational excellence.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Head, Customer Experience
FNB Zambia
01.2022 - Current
- Was responsible for setting up the unit from scratch
- Excels while working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Is now responsible for the strategic direction and management of the unit
Director, Marketing and Communications
FNB Botswana
08.2020 - 01.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Head, Strategic Marketing and Communications
FNB Zambia
06.2013 - 08.2020
- Directed the strategy and execution of the marketing, communications at the strategic and tactical levels with the other functions of the Organization for what we had positioned as an aggressive challenger brand.
- I was responsible for planning, development and implementation of all of the Organization's marketing strategies, marketing communications, and public relations activities, both external and internal.
Head, Multinationals & Financial Institutions
UBA Zambia Ltd
06.2010 - 12.2012
- Sourced and managed business relationships to maximize revenue
- Researching and building competition intelligence
- Identifying trends, opportunities, threats for the segmented and implemented plans/
- Skilled at working independently and collaboratively in a team environment.
- Managing the key performance areas of relationship managers to ensure targets were met
Education
Senior Leadership Training
Standard Bank Leadership Academy
Johannesburg03.2007
MBA - International Marketing
Bond University
Johannesburg07.2002
Advanced Diploma - Marketing
Cape Technikon
Cape Town12.2000
Skills
- Friendly, positive attitude
- Strategic planning and implementation
- Negotiation skills
- Business process optimization
- Negotiation skills
- Business process optimization
- Product development and lifecycle
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Head, Customer Experience
FNB Zambia
01.2022 - Current
Director, Marketing and Communications
FNB Botswana
08.2020 - 01.2022
Head, Strategic Marketing and Communications
FNB Zambia
06.2013 - 08.2020
Head, Multinationals & Financial Institutions
UBA Zambia Ltd
06.2010 - 12.2012
Senior Leadership Training
Standard Bank Leadership Academy
MBA - International Marketing
Bond University
Advanced Diploma - Marketing
Cape Technikon
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