Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Timeline
Generic

Collins Nyendwa

Summary

I am a very honest, passionate, enthusiastic and detail oriented management professional who is result driven with demonstrated success in supervising staff and building teams. I have served in the food industry for 6 years and over the years I have arisen greatly in my career from back of house staff to Restaurant manager .During my time in the industry, I have acquired knowledge and experience as well as skills that are effective in running both a Quick service Restaurant and a Fast casual dining restaurant. Over the years, I have strengthened my skills and knowledge as I have undergone several trainings with the spur academy (spur group) on how to become a more efficient and effective manager through achieving sales goals by monitoring employee performance and coaching staff on effective sales methods and also Skills in solving complicated issues and making proactive operational changes.. Some of the trainings I have undertaken are 1. FOH management and procedures 2. FOH management in customer service 3. BOH management and procedures 4. Dealing with Complaints 5. Train the trainer/Facilitator 6. Administration and Finance

Overview

5
5
years of professional experience

Work History

Restaurant/Shop Manager

Pizza Inn
12.2023 - 03.2024


  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Created employee schedules to align coverage with forecasted demands.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed new promotional campaigns to attract new customers.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
  • Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
  • Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
  • Developed promotional campaigns to increase store foot traffic, ultimately boosting overall revenue.
  • Reduced shrinkage through regular audits, strict adherence to loss prevention guidelines, and employee training sessions.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Banking

Restaurant Manager

Rocomamas Kitwe
12.2022 - 12.2023


  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Planned and organized leave schedules

Back Of House Manager

Rocomamas Lusaka And Kitwe
06.2021 - 12.2022


  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Accepted merchandise and entered appropriate coding into company tracking system.
  • Re-ticketed marked down items, maintained damaged item log and oversaw spot checks for quality consistency.
  • Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
  • Oversaw kitchen equipment maintenance and repair schedules to avoid downtime or disruptions in service.
  • Balanced staffing needs according to business demands, ensuring adequate coverage during busy periods while minimizing labor costs during slower times.
  • Streamlined communication between back-of-house departments for better coordination during peak hours.
  • Implemented cost control measures to minimize expenses without compromising quality or guest experience.
  • Improved kitchen efficiency by streamlining processes and optimizing workflow.
  • Conducted regular meetings with employees to discuss performance updates, address concerns, and gather feedback on potential areas for improvement.
  • Managed relationships with suppliers to ensure consistent delivery of quality ingredients at competitive prices.
  • Reduced food waste by implementing inventory management practices and regular stock checks.
  • Ensured timely preparation of delicious meals by coordinating with front-of-house staff for smooth service flow.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maximized quality assurance by completing frequent line checks.

Back Of House Staff

Rocomamas Lusaka
07.2019 - 06.2021


  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Collaborated with front-of-house staff to ensure seamless coordination between the two areas for optimal customer experience.
  • Ensured consistent food quality by strictly adhering to recipes and cooking procedures.
  • Contributed to a positive working environment through effective communication and teamwork with fellow staff members.
  • Demonstrated versatility in adapting to various roles within the kitchen as needed, including prep work, cooking, dishwashing, and expediting orders.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Transported food items from storage areas to kitchen for prepping.
  • Cleaned and maintained work areas, equipment and utensils.
  • Stocked and rotated food items according to expiration dates.

Education

Certificate - Grade 12

Kamwala High School
Lusaka
12.2016

Skills

  • Implement Team Work
  • Leadership
  • Conflict Management
  • Strategic Thinking
  • Project Management
  • Adaptability
  • Communication
  • Time Management
  • Decision Making
  • Customer Service
  • Employee Management
  • Health and safety
  • Invoicing
  • Employee Motivation
  • Employee Scheduling
  • Customer Engagement
  • Task Delegation
  • Store operations
  • Sales Analysis
  • POS Systems
  • Staff recruitment
  • Store Layout
  • Budget Adherence
  • Team Leadership
  • Decision-Making
  • Inventory Management
  • Effective leader
  • Operations Management
  • Teamwork and Collaboration
  • Training Management
  • Strategic Planning
  • Staff Management
  • Staff Scheduling
  • Staff hiring
  • Quality Assurance
  • Data Management
  • Goal Setting
  • Budget Control
  • Cost Control
  • Inventory Control
  • Price Structuring
  • Customer Service Management
  • Business Management
  • Management Team Building
  • Sales Strategies
  • Staff training/development
  • Cost analysis and savings
  • Staff Development
  • Administrative Management
  • Sound Judgment
  • Inventory Tracking and Management
  • Supplier Monitoring
  • Purchasing and planning
  • Cost Reduction
  • Direct Sales

Languages

English
Bemba
Nyanja

References

  • Innocent Phiri, Simbisa Brands(Operations Manager Copperbelt), +260764085683, Innocent@Zm-Simbisa.Com
  • Lizzy Ngwenya, Simbisa Brands(HR Manager), +260961515810, Lizzy@Zm-Simbisa.Com
  • Francisca Mhonda, Simbisa Brands(Restaurant Manager Rocomamas Lusaka), +260976766604, Franscisca@Zm-Simbisa.Com

Hobbies and Interests

  • Video Games
  • Listening To Music
  • Watching Football
  • Watching Movies

Timeline

Restaurant/Shop Manager

Pizza Inn
12.2023 - 03.2024

Restaurant Manager

Rocomamas Kitwe
12.2022 - 12.2023

Back Of House Manager

Rocomamas Lusaka And Kitwe
06.2021 - 12.2022

Back Of House Staff

Rocomamas Lusaka
07.2019 - 06.2021

Certificate - Grade 12

Kamwala High School

Similar Profiles

CREATE PROFILE
Collins Nyendwa