Summary
Overview
Work History
Education
Skills
Certification
Reading & travelling
Reading & Travelling
Timeline
Generic
Collins Chaaku Nyambozhi

Collins Chaaku Nyambozhi

Ndola,08

Summary

Accomplished Human Resource Management Officer with a proven track record at GRZ, Ministry of Tourism, enhancing workforce capabilities and streamlining recruitment processes. Expert in HR analytics and adept at conflict mediation, I've significantly improved employee relations and operational efficiency. Leadership in implementing professional development programs has fostered a positive work environment, promoting internal growth and compliance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Human Resource Management Officer

GRZ, Ministry of Tourism
11.2018 - Current
  • Conducted orientation sessions for staff members on updated rules and regulations.
  • Streamlined recruitment process for efficiency, reducing time-to-hire and improving candidate experience.
  • Managed complex employee relations issues, resolving conflicts effectively while protecting company interests.
  • Optimized payroll processing procedures, eliminating errors and improving overall accuracy of payments made to employees.
  • Established clear deadlines and timelines for payroll inputs and submission
  • Conducted orientation for members of staff on new processes and procedures
  • Continuously collected and input payroll data
  • Performed quality control checks on payroll inputs
  • Addressed and resolved any discrepancies or errors
  • Ensured compliance with relevant rules and regulations
  • Collaborated with training and development teams to deliver comprehensive learning programs tailored to individual employee needs, enhancing overall workforce capabilities.
  • Created positive work environment by addressing employee concerns promptly and proactively implementing policies that support employee wellbeing.
  • Developed professional development programs to enhance employees'' skills and promote internal growth opportunities.
  • Assisted with annual performance review processes to help employees understand their progress towards goals and areas for improvement.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Processed paperwork and hiring details for promotions and lateral position changes.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

Registry Clerk

GRZ, Ministry of Tourism, Environment & Natural Re
08.2003 - 10.2018
  • Managed sensitive documents securely, ensuring proper storage and disposal procedures were followed.
  • Ensure 100% compliance with legal requirements, adhering to strict confidentiality and privacy policies.
  • Streamlined the registration process for smoother operations and enhanced user experience.
  • Participated in cross-functional projects aimed at improving overall operational efficiency within the organization.
  • Resolved customer inquiries by providing accurate information and timely solutions.
  • Maintained a high level of organization with efficient filing and record-keeping systems.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Generated reports from database systems to track records.
  • Transferred inactive records to storage to free up space and preserve history.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Maintained accuracy of 99 % of records by verifying accuracy of data in records.
  • Updated records with new information.
  • Assisted with record management system implementation and maintenance to streamline operations.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Developed efficient filing system to retrieve records quickly.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.

Registration/Repatriation/Data Entry Clerk

UNHCR Office
03.2003 - 08.2003
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Maintained high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Expedited data entry tasks through use of keyboard shortcuts and customized software tools.
  • Collated and organized data entry documents into filing systems for easy access.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
  • Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.

Education

Bachelor of Human Resource Management - Business

Mulungushi University
Kabwe, Zambia
10.2015

No Degree - Project Planning & Management

Mulungushi University
Kabwe, Zambia
12.2009

Associate of Arts - Public Administration

Mulungushi University
Kabwe, Zambia
10.2008

High School Diploma -

Kabompo Boarding Secondary School
Kapombo
11.1999

Skills

  • HR policies and procedures
  • Recruitment and selection
  • Organizational Development
  • Payroll Administration
  • Employment law
  • Compensation and benefits
  • Background Checks
  • Records Management
  • Performance Evaluation
  • Conflict Mediation
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Effective Communication
  • Adaptability and Flexibility
  • Human Resources Operations
  • Leadership Development

Certification

  • Leadership Change & Management, ESAMI - Five (5) Days

Reading & travelling

References:

1)Assistant Director Human Resource & Administration - Mr Stewart Mukupa; Ministry of Tourism, Department of National Parks & Wildlife, private Bag 1, Chilanga

Contact Number: 0970296017

2) Chief Human Resource Management officer _ Mr Bright Nfune;Ministry of Tourism, Department of National Parks & Wildlife, private Bag 1, Chilanga

Contact Number: 0966725181

Reading & Travelling

Iam an avid reader with passion for exploring new genres and authors. A bookworm with a love for getting lost in successful entrepreneurs autobiographies, business and non-fiction books with a curiosity for discovering new perspectives and ideas. On other hand, Iam a travel enthusiast with a thirst for exploring new cultures and destinations.

Timeline

Human Resource Management Officer

GRZ, Ministry of Tourism
11.2018 - Current

Registry Clerk

GRZ, Ministry of Tourism, Environment & Natural Re
08.2003 - 10.2018

Registration/Repatriation/Data Entry Clerk

UNHCR Office
03.2003 - 08.2003

Bachelor of Human Resource Management - Business

Mulungushi University

No Degree - Project Planning & Management

Mulungushi University

Associate of Arts - Public Administration

Mulungushi University

High School Diploma -

Kabompo Boarding Secondary School

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Collins Chaaku Nyambozhi