Constance Machiko
Ndola
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Secretary
Aslan factory
Lusaka
08.2020 - Current
- Provided administrative support to the office manager and other staff members.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
Call Center Representative
Shreeji investment
Lusaka
09.2018 - 06.2020
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Performed outbound calling campaigns to promote new products or services.
Data Entry Clerk
Airtel zambia
Lusaka
08.2017 - 05.2018
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
High School Diploma -
Lubuto Secondary School
Ndola, Zambia12-2016
Skills
- Office Administration
- Sales Support
- Calendar Management
- Expense Tracking
- Customer Service
- Accounts receivable and payable
Languages
English
First Language
Lamba
Advanced (C1)
C1
Bemba
Upper Intermediate (B2)
B2
Timeline
Secretary
Aslan factory
08.2020 - Current
Call Center Representative
Shreeji investment
09.2018 - 06.2020
Data Entry Clerk
Airtel zambia
08.2017 - 05.2018
High School Diploma -
Lubuto Secondary School
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