Constance Phiri
Lusaka
Summary
Versatile Administration expert skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 14 years of administrative experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
16
16
years of professional experience
Work History
Book Keeper
Start Foundation Trust
01.2017 - Current
- Responsibilities include: Bank reconciliations, Cashbook management, Payments, Petty Cash reconciliations, Compiling of books for financial year end, Weekly and monthly financial reports, Tax Computation
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
Administration Manager
Jagoda Gems Limited
01.2015 - Current
- Responsibilities Include: Travel and Calendar management for CEO, Managing team petty cash, purchase orders and account transactions, Processing purchase orders, service contracts and financial reports, Drafting and distributed invoices for outstanding payments, Managing daily payment processing and drafted related financial documents, Payroll Management and payment of salaries to staff, Furnishing customers with information Line of Business, Maintaining personnel records and updated internal databases to support document management, Screening and transferring incoming calls, took down messages, and transmitted information and documents to internal personnel, Aiding colleagues, managers, and customers through regular communication and assistance, Increasing customer service success rates by quickly resolving issues, Creating, preparing, and delivering reports to various departments, Handling customer inquiries and suggestions courteously and professionally, Offering advice and assistance to customers, paying attention to special needs or wants.
- Completed bi-weekly payroll for 10 employees.
Office Administrator
African Touch
01.2008 - 01.2014
- Responsibilities included:
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, record keeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Edited documents to improve accuracy of language, flow, and readability.
- Maximized office space utilization by maintaining clean, organized work environment that encouraged productivity and efficiency.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
Office Secretary and Data Specialist
Rough ton International
03.2009 - 07.2009
- Responsibilities included:
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Created and updated records and files to maintain document compliance.
- Improved document management processes by digitizing paper records into easy-to-navigate system.
Office Secretary and Data Specialist
Roughton International
03.2008 - 07.2008
- Responsibilities included:
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Created and updated records and files to maintain document compliance.
- Improved document management processes by digitizing paper records into an easy-to-navigate system.
Education
Bachelor of Business Administration -
Mancosa Honoris United Universities
01.2019
Diploma in Social Work Studies -
Society of Business Practitioners (YWCA)
01.2008
Grade Twelve Certificate -
Kalomo High School
01.2003
Skills
- Excellent communication skills both written and verbal
- Attention to detail
- Great at problem solving
- Goal oriented
- Employee Management
- Human Resources Management
- Team Building and Motivation
- Organizational Leadership
- Expense Reporting
- Budgeting and financial management
- Microsoft Office Suite
- Critical Thinking
References
- Catriona Waddell, Jagoda Gems Limited, General Manager, +260967102290, cms.waddell@gmail.com
- Paula Sachar, The Start Foundation Trust, Trustee, +260979751754, paulasacharphiri@gmail.com
- Cindy Zengeya, The African Touch, Sales Manager, +263772906574, Sales@theafricantouch.co.za
Timeline
Book Keeper
Start Foundation Trust
01.2017 - Current
Administration Manager
Jagoda Gems Limited
01.2015 - Current
Office Secretary and Data Specialist
Rough ton International
03.2009 - 07.2009
Office Secretary and Data Specialist
Roughton International
03.2008 - 07.2008
Office Administrator
African Touch
01.2008 - 01.2014
Bachelor of Business Administration -
Mancosa Honoris United Universities
Diploma in Social Work Studies -
Society of Business Practitioners (YWCA)
Grade Twelve Certificate -
Kalomo High School
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