Summary
Overview
Work History
Education
Skills
Timeline
Generic
Crescentia Katwishi

Crescentia Katwishi

Lusaka

Summary

Dynamic professional with a proven track record at isanitize,mahogany air and LM radio excelling in team coordination and effective communication. Successfully enhanced productivity through optimized scheduling and supported training initiatives. Adept at problem-solving and maintaining meticulous records, driving successful marketing campaigns at Lusaka Radio while engaging audiences and increasing brand visibility.

Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Overview

5
5
years of professional experience
4028
4028
years of post-secondary education

Work History

Assistant Manager

isanitize
Lusaka
01.2023 - 12.2023
  • Assisted in managing daily operations and ensuring compliance with company policies.
  • Coordinated team schedules to optimize workflow and enhance productivity.
  • Supported training initiatives for new employees to ensure smooth onboarding processes.

Sales and Marketing Representative

Lusaka radio
Lusaka
01.2021 - 10.2022
  • Developed marketing materials for promotional campaigns at local events.
  • Engaged with listeners through social media platforms to enhance brand visibility.
  • Collaborated with sales team to identify target audience and increase outreach efforts.
  • Conducted market research to understand listener preferences and trends in broadcasting.
  • Maintained accurate records of advertising contracts and client communications.

Sales and reservations

Mahogany air
Lusaka
01.2019 - 04.2020
  • Handle incoming calls,emails and online inquiries.
  • Provide detailed information about offerings, pricing, and special packages.

  • Guide customers through the reservation process, making tailored recommendations.
    Process reservations, including modifications, cancellations, and special requests.
    Resolve customer issues, complaints, and booking-related problems.
    Communicate reservation details and customer needs to relevant teams.

Education

Diploma in Travel And Tourism IATA - Foundation in Travel And Tourism With Galileo

Fairview College of Education
Lusaka , Zambia
01.2018 - 09.2018

Chilenje South Secondary School
Lusaka, Zambia

Tick Secondary School
Lusaka, Zambia

Skills

  • Team coordination

  • Effective communication
  • Time management
  • Problem solving
  • Attention to detail
  • Team building
  • Reporting and documenting

Timeline

Assistant Manager

isanitize
01.2023 - 12.2023

Sales and Marketing Representative

Lusaka radio
01.2021 - 10.2022

Sales and reservations

Mahogany air
01.2019 - 04.2020

Diploma in Travel And Tourism IATA - Foundation in Travel And Tourism With Galileo

Fairview College of Education
01.2018 - 09.2018

Chilenje South Secondary School

Tick Secondary School
Crescentia Katwishi