Summary
Overview
Work History
Education
Skills
Languages
References
Achievements
Timeline
Generic
Cynthia Chanda Chisopa Mwila

Cynthia Chanda Chisopa Mwila

Lusaka

Summary

Results-driven debt collector with a proven track record in facilitating timely payments for businesses while minimizing losses and write-offs. Expertise in negotiating tailored payment plans and implementing innovative debt restructuring options, contributing to improved cash flow and reduced delinquency rates. Strong communication and problem-solving skills foster positive client relationships, enhancing collaboration and efficiency within the collection process. Committed to adapting quickly in fast-paced environments, ensuring success in achieving collection goals for both individuals and teams.

Overview

8
8
years of professional experience

Work History

Collections Manager

Achire Business Support
03.2024 - Current
  • Relationship Management through attended to clients queries, building and maintaining relationships with partners and suppliers
  • Professionally interact with customers to keep loan payments current and to collect on past due amounts.
  • Booking collections onto internal database.
  • Supply daily/weekly update reports.
  • Establish an effective collections team, ensuring that all the required functions are adequately and timeously addressed.
  • Ensure that people management and development frameworks and processes, including: recruitment and selection; performance management; talent management; capacity building; and equity and diversity.

Collections Officer

Achire Business Support
03.2022 - 02.2024
  • Timely and adequate actioning of all accounts in early arrears using appropriate rehabilitation strategy.
  • Keeping track of assigned accounts to identify outstanding debts
  • Maintaining and enhancing customer service.
  • Ensure normalization of accounts through negotiation within set mandate with all types of customers.
  • Timeous reference to all insurance claims, retrenchment, disabilities, deceased, tracing matters and recommended repossession to superiors.
  • Dealing with customers in a firm, fair and cautious way and in accordance with the code of banking practice.
  • Drive overall collection process for various sectors i.e., banks, industries, telecommunications, microfinance institutions
  • Provide accurate reports to various clients that include steps taken, action plans and recommendations

Site Quality Control Inspector

KEDA Ceramics Zambia
03.2021 - 02.2022
  • Tested mud/slurry parameters such as moisture content, fineness, proportion and flow rate.
  • Tested powder parameters such as moisture content and particle size distribution.
  • Ensured that all parameters are up to standard and those that do not meet the standard are adjusted.
  • Applied engineering principles to troubleshooting and followed up on defined corrective actions to prevent reoccurrences.
  • Oversaw quality control and health and safety matters for production purposes.
  • Monitored performance and generated reports detailing quality of product and defect rates.

Chemical Engineering Intern

Kansanshi Mining Plc
07.2018 - 10.2018
  • Carried out a project on collector optimization in the mixed flotation circuit which was aimed at determining the optimum collector dosage as well as the dosage splits.
  • Conducted lab tests aimed at collecting representative data to aid in plant collector optimization which would save costs while improving recoveries.
  • Compared the grade and recovery of the concentrate with the ore grade and the amount of collector added Showing flotation kinetics
  • Participated in shutdown tasks such as flotation cells inspections.
  • Conducted routine checks on the flotation circuit to check on key operating parameters as well as general observations of the flotation cells.
  • Ensured that all tasks were performed safely.

Laboratory Intern

Matalloy Company Limited
06.2017 - 09.2017
  • Determined Iron and Silica content in Ferrosilicon samples
  • Prepared ferrosilicon samples for analysis
  • Determined moisture content in charcoal, hardness in raw water and process water, Calcium and Aluminum content in Ferrosilicon samples.
  • Conferred with management and other laboratory staff to develop understanding of product specifications.
  • Performed quality control testing on final products to verify conformity to specifications.

Education

BEng - Chemical Engineering

Copperbelt University
01.2020

Grade Twelve (12) Certificate -

David Kaunda National Technical High School
12-2012

Skills

  • Managing Delinquent Accounts

  • Collection calls

  • Documentation

  • Reporting and Analysis

  • Negotiation

  • Mathematical skills

  • Skip tracing

  • Customer service management

  • Exceptional organization

Languages

English
Bemba
Nyanja

References

Shadreck Chibwata - Collections Manager, +260 977746136, Achire Business Support

Mr. Christian Ntembula - Quality Control Shift Supervisor  Keda Zambia Ceramics  Cell: +260 973638217

Dr Musango Lungu - The Assistant Dean  School of Mines and Mineral Sciences   The Copperbelt University  Cell: +260761331331  E-mail: musango.lungu@cbu.ac.zm

Mr Hahalihali Zabangwa - Metallurgist  Kansanshi Mining Plc.  Cell: +260 963 791 569  E-mail: Mahali.Zabangwa@fqml.com


Achievements

Made collections on written off and non-performing loans for Stanbic Bank Zambia, Zambia Industrial Commercial Bank and Zanaco Bank PLC, First National Bank Zambia, Made collections on credit for products/services advances to customers for Liquid Telecoms, Provided weekly and monthly reports to management and clients.

Timeline

Collections Manager

Achire Business Support
03.2024 - Current

Collections Officer

Achire Business Support
03.2022 - 02.2024

Site Quality Control Inspector

KEDA Ceramics Zambia
03.2021 - 02.2022

Chemical Engineering Intern

Kansanshi Mining Plc
07.2018 - 10.2018

Laboratory Intern

Matalloy Company Limited
06.2017 - 09.2017

BEng - Chemical Engineering

Copperbelt University

Grade Twelve (12) Certificate -

David Kaunda National Technical High School

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Cynthia Chanda Chisopa Mwila