Cynthia Selemba

• A Collections Specialist focuses on managing and recovering outstanding debts from clients or customers. They communicate with debtors, negotiate payment plans, and ensure compliance with legal and company policies. They also maintain accurate records, resolve disputes, and may monitor aging reports.

Key Responsibilities of a Collections Specialist:

• Contacting Debtors:Making phone calls, sending emails, or writing letters to customers with overdue balances.
• Negotiating Payment Plans:Working with debtors to establish payment arrangements that can be met.
• Resolving Disputes:Addressing billing errors, payment discrepancies, and other issues related to outstanding debts.
• Maintaining Records:Keeping detailed records of all collection efforts, including contacts, agreements, and payments.
• Monitoring Aging Reports:Tracking the status of overdue accounts and identifying those that require immediate attention.
• Ensuring Compliance:Adhering to company policies and relevant laws, such as the Fair Debt Collection Practices Act (FDCPA).
• Reporting:Preparing and submitting regular reports on collection activities and results.