Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

CYNTHIA CHIBWE MUSANTU CHAMA

LUSAKA,Lusaka Province

Summary

Seasoned professional with expertise in leadership communication and team management. Demonstrates strong budgeting skills and effective business planning. Proven track record in product marketing, customer retention, and sales strategies. Committed to driving organizational success through strategic initiatives and clear communication.

Overview

35
35
years of professional experience
10
10
years of post-secondary education

Work history

OPERATIONS AND MARKETING DIRECTOR

INTERCONNECTOR TRAVEL, TOURS AND CAR HIRE
LUSAKA, LUSAKA
2013.05 - Current
  • Introduced new digital marketing strategies to enhance customer engagement.
  • Spearheaded data analysis initiatives to understand customer preferences better.
  • Collaborated closely with sales department to align marketing objectives with sales targets.
  • Encouraged team professional development through regular training sessions and workshops.
  • Directed efficient budget management without compromising on quality of campaigns.
  • Established strong rapport with media outlets, ensuring positive coverage of products and services.
  • Formulated creative content for various advertising mediums to boost sales.
  • Led a dynamic team of marketers, fostering creativity and productivity.
  • Boosted company's market presence with innovative product launches.
  • Implemented latest social media trends into the company's marketing strategy, enhancing audience reach.
  • Conducted comprehensive market research for better understanding of consumer behaviour.
  • Developed effective PR strategies, resulting in improved corporate image.
  • Managed relationships with key stakeholders, securing beneficial partnerships.
  • Designed compelling promotional materials to improve product awareness.
  • Increased brand visibility by implementing strategic marketing campaigns.
  • Navigated challenging market conditions through proactive crisis management.
  • Spearheaded and led multi-channel marketing campaigns to extend brand reach.

OPERATIONS DIRECTOR

CONNECTOR BUSES
LUSAKA, LUSAKA
2007.03 - 2013.04

Optimised driver schedules to maximise route efficiency.

Oversaw monitoring of driver performance to ensure adherence to operational standards.

  • Resolved customer complaints effectively to guarantee customer satisfaction.
  • Implemented staff development programmes, resulting in an empowered workforce.
  • Conducted routines talks with drivers concerning road driving safety rules.
  • Motivated team members by providing mentoring and development opportunities.
  • Oversaw budget governance to achieve cost reduction targets.
  • Monitored inventory needs and worked with procurement team to facilitate supply chain operations.

TEACHER

PINEWOOD SCHOOL
LUSAKA, LUSAKA
2005.01 - 2006.12
  • Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
  • Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.
  • Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
  • Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
  • Communicated regularly with parents about their children's performance and behaviour at school.
  • Organised school events such as sports day or concerts showcasing student talents beyond academics.
  • Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
  • Created inclusive classroom setting to ensure all students felt accepted and valued.
  • Developed engaging lesson plans by applying knowledge of educational theories and methods.
  • Assessed student progress, provided constructive feedback for improvement.
  • Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
  • Fostered a positive learning environment for student engagement through effective classroom management.

TEACHER

TREETOPS PRIMARY SCHOOL
LUSAKA, LUSAKA
2004.01 - 2004.12
  • Coordinated school trips, broadened the pupils' cultural exposure and understanding.
  • Assessed student progress, provided constructive feedback for improvement.
  • Fostered a positive learning environment for student engagement through effective classroom management.
  • Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.
  • Attended professional development sessions to stay updated with latest teaching methodologies.
  • Utilised ICT tools, enhanced interactive learning experience in classrooms.
  • Led after-school clubs, facilitated students' participation in extracurricular activities.
  • Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
  • Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
  • Tailored homework assignments according to individual student ability level, increased understanding of complex concepts.
  • Created inclusive classroom setting to ensure all students felt accepted and valued.
  • Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
  • Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
  • Developed engaging lesson plans by applying knowledge of educational theories and methods.
  • Organised school events such as sports day or concerts showcasing student talents beyond academics.
  • Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
  • Adapted teaching methods and materials to meet students' varying needs and interests.

HEADMISSTRESS

SUNBES SCHOOL
NDOLA, COPPERBELT
1997.01 - 2001.12
  • Coordinated annual school trips to enhance real-world learning experiences for pupils.
  • Developed curriculum for enhanced student engagement.
  • Lobbied successfully for increased government funding to support special needs programmes within the school.
  • Led teacher training programmes to improve instructional skills across all levels of education.
  • Introduced progressive disciplinary measures, reduced instances of disruptive behaviour in classrooms.
  • Pioneered effective anti-bullying campaigns within the school, created a more harmonious learning environment.
  • Organised successful fundraising events for additional school facilities and equipment.
  • Enhanced community involvement in the school through regular outreach initiatives.
  • Managed budget effectively, ensured optimal allocation of resources for educational activities.
  • Advocated equal opportunities in education, promoted diversity and inclusion throughout the school community.
  • Encouraged active participation in extracurricular activities, fostered well-rounded development amongst pupils.
  • Oversaw refurbishment projects around the school premises whilst ensuring minimal disruption to daily routines..
  • Established strong relationships with parents through transparent communication about pupils' progress.
  • Conducted regular evaluation sessions with faculty members, improved overall teaching quality over time..
  • Implemented innovative teaching strategies, improved learning outcomes.
  • Set high academic standards, ensured consistent improvement in pupil performance.
  • Facilitated professional development workshops for teachers, advanced teaching methodologies adopted by staff members.
  • Created an inclusive atmosphere by addressing individual pupil's needs and potential barriers to education.
  • Upheld safe and secure learning environment with meticulous implementation of safeguarding policies.
  • Modelled excellent leadership skills to promote positive interaction between teaching staff and students.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.

TEACHER

BEELINE SCHOOL
KITWE, COPPERBELT
1995.01 - 1996.08
  • Assessed student progress, provided constructive feedback for improvement.
  • Fostered a positive learning environment for student engagement through effective classroom management.
  • Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
  • Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
  • Collected, analysed and tracked data on student progress.
  • Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
  • Created lesson plans and scheduled each day to promote maximum student engagement.
  • Boosted student success by maximising individual learning, balancing group and individual instruction models to accommodate different academic levels.
  • Developed programme to work with students and increase interest in higher learning.

ASSISTANT TEACHER

TREETOPS SCHOOL
LUSAKA, LUSAKA
1991.05 - 1992.12
  • Prepared classrooms for lessons, ensuring all necessary resources were available.
  • Supported pupils' emotional wellbeing by offering empathetic listening and guidance.
  • Assisted lead teacher in grading assignments fairly and promptly, thereby providing timely feedback to students.
  • Assisted in managing classroom behaviour for a safe learning environment.
  • Developed effective lesson plans by consulting with lead teachers.
  • Enhanced children's literacy skills through creative storytelling sessions.
  • Supported pupils during field trips, ensuring safety whilst enhancing their learning outside of the traditional classroom setting.
  • Facilitated interactive group activities to enhance social development of pupils.
  • Observed individual student performance, noting areas needing improvement or extra attention.
  • Helped maintain school records accurately and confidentially.
  • Maintained open communication with parents about their child's progress and behaviour.
  • Stepped into lead teacher role occasionally as needed maintaining lesson continuity without disruption.
  • Contributed ideas for extracurricular activities to enhance overall student experience at school.

Education

BACHELOR OF BUSINESS - ECONOMICS

EDITH COWAN UNIVERSITY
LUSAKA
2007.08 - 2010.06

DIPLOMA - BUSINESS STUDIES

PERTH INSTITUTE OF BUSINESS AND TECHNOLOGY
LUSAKA
2007.01 - 2007.12

CERTIFICATE - PUBLIC RELATIONS

UNIVERSITY OF ZAMBIA
LUSAKA
2003.06 - 2003.12

PRIMARY SCHOOL TEACHER CERTIFICATE - EDUCATION

KITWE TEACHERS SCHOOL TRAINING COLLEGE
KITWE
1993.01 - 1994.12

DIPLOMA - PUBLIC RELATIONS

THE INSTITUTE OF COMMERCIAL MANAGEMENT
2004.01 - 2004.06

HIGH SCHOOL CERTIFICATE - SECONDARY SCHOOL

KABULONGA GIRLS
LUSAKA
1988.01 - 1990.12

Skills

  • Leadership communication
  • Budgeting competence
  • Team Leadership
  • Product Marketing
  • Customer retention strategies
  • Sales understanding
  • Business planning
  • Public relations expertise

Languages

ENGLISH
Fluent
BEMBA
Fluent

Affiliations

  • ATHLETICS
  • READING
  • GYM WORKOUTS

References

References available upon request.

Timeline

OPERATIONS AND MARKETING DIRECTOR

INTERCONNECTOR TRAVEL, TOURS AND CAR HIRE
2013.05 - Current

BACHELOR OF BUSINESS - ECONOMICS

EDITH COWAN UNIVERSITY
2007.08 - 2010.06

OPERATIONS DIRECTOR

CONNECTOR BUSES
2007.03 - 2013.04

DIPLOMA - BUSINESS STUDIES

PERTH INSTITUTE OF BUSINESS AND TECHNOLOGY
2007.01 - 2007.12

TEACHER

PINEWOOD SCHOOL
2005.01 - 2006.12

TEACHER

TREETOPS PRIMARY SCHOOL
2004.01 - 2004.12

DIPLOMA - PUBLIC RELATIONS

THE INSTITUTE OF COMMERCIAL MANAGEMENT
2004.01 - 2004.06

CERTIFICATE - PUBLIC RELATIONS

UNIVERSITY OF ZAMBIA
2003.06 - 2003.12

HEADMISSTRESS

SUNBES SCHOOL
1997.01 - 2001.12

TEACHER

BEELINE SCHOOL
1995.01 - 1996.08

PRIMARY SCHOOL TEACHER CERTIFICATE - EDUCATION

KITWE TEACHERS SCHOOL TRAINING COLLEGE
1993.01 - 1994.12

ASSISTANT TEACHER

TREETOPS SCHOOL
1991.05 - 1992.12

HIGH SCHOOL CERTIFICATE - SECONDARY SCHOOL

KABULONGA GIRLS
1988.01 - 1990.12
CYNTHIA CHIBWE MUSANTU CHAMA