CYNTHIA M. MWILA

A dynamic leader with over 23 years of experience in the Banking and Financial Services industry, excelling in both private and public sectors. As Director of Retail Banking at National Savings & Credit Bank (NATSAVE), responsible for driving sustainable growth, spearheading digital transformation, and enhancing customer experience. Tenure at Zambia National Building Society and Standard Chartered Bank highlights prowess in strategy, marketing, and stakeholder management. A seasoned professional with a solid academic background, including an MBA and a law degree, committed to financial inclusion, mentorship, and impactful community service.

• Professional Post Graduate Diploma in Marketing (PGDM), 12/2023
• Master of Business Administration (MBA), 2017
• LLB Law, 07/1997
• Secondary School Education, 07/1994

• Housing Finance Course for Sub-Saharan Africa, University of Capetown and Wharton University of Pennsylvania (Faculty of Engineering & Built Environment), 10/2019
• Certificate of Mortgage Advice and Practice (CeMAP), The London Institute of Banking & Finance UK, 09/2008
• Financial Planning Certificate, The Chartered Insurance Institute UK (CII), 07/2000
• Executive Protocols Certification, Zambia Airforce Centre of Advanced Learning
• Digital Marketing & Product Innovation Certification, Zambia Institute of Banking & Financial Services, 08/2020
• Master Class in Alternative Finance, Securities and Exchange Commission, 06/2016

• World Vision Zambia, Friend of World Vision - Strategy, Ministry and Local Fundraising Board Committee, 2023, Present
• Rotary Club of Lusaka, President and Chairperson of the Board of Directors, 2022, 2023
• Rotary Club of Lusaka, Treasurer & Director of the Board of Directors, 2018, 2021
• Standard Chartered Bank Zambia Pension Fund, Trustee of the Board, 2018, 2019

• Member of the Institute of Directors Zambia
• Industry Member – Zambia Institute of Banking & Financial Services
• Member of the Zambia Institute of Marketing

• Mentorship - When Females Lead Young Women’s Mentorship Programme (2021, 2022, 2023) and, informally mentoring five other young female professionals
• Public Speaking - participated in various discussion forums to include presentations to the UK and US Diaspora on Housing Finance and Property Investment opportunities in Zambia
• Charity Work – Led various fundraising activities to facilitate Water and Sanitation Projects for the benefit of vulnerable communities, fundraising and lobbying for International Grants
• Financial Literacy – Facilitating financial literacy training to the underserved communities, Youth and Women