Yande Chishimba
Banker
Flat B22, Zamtel Flats, Lake Road, Ibex Hill,Lusaka
Summary
Experienced Business Management Analyst skilled in strategic planning, budget review and forecasting, data analytics and management information, reporting and research. Well-versed in collaborating with colleagues and leaders to drive excellent service. Top-notch administrator with financially-savvy and organized approach. Knowledgeable in helping business leaders understand all facets of operations and decision making.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
Business Performance Manager
Absa Bank Zambia Plc
07.2019 - Current
- Gathered, documented and modeled data to assess business trends.
- Evaluated current processes to develop improvement plans with working with the leadership team to refresh the CIB strategy.
- Transformed existing processes and rebuilt platform to optimize information utility and process efficiency.
- Leveraged analytical tools to provide insight and enhance performance.
- Developed, tracked and analyzed variance of key performance measurements resulting in informative monthly, quarterly and bi-annual management reports.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold coverage team accountable for performance.
- Monitored key performance indicators and built processes to support product performance and growth.
- Provided monthly, quarterly and annual financial performance forecast.
- Coordinated regulator requirements in line with function performance.
- Euro Money Awards business lead champion
Assistant Relationship Manager
Barclays Bank Zambi Plc
11.2018 - 06.2019
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Transcended requirements on consistent basis to satisfy customers.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Built and maintained relationships with new and existing clients while providing high level of service expertise.
- Supported Relationship Managers with planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Worked with Operations and Credit departments to facilitate communication and deliver solutions to customers.
Project Officer
Barclays Bank Zambia Plc
09.2015 - 10.2018
- Project management and governance
- Management Information (MI) analytics
- Change office administration tasks
- Coordinating project risk analysis supported by the Risk function team
- Development of project documentation such as BRD (Business Requirement Document), and FSD (Functional Specification Document)
- Full understanding of both PLC (Project Life Cycle) and SDLC (Soft Development Life Cycle)
- Full understanding and management of project logs
- Shared Services team Citizenship Champion for two year from 2015 to 2016
- Designed the Weekly Project Reporting template for project reporting
- Initiated the monthly ATM Revenue vs Cost MI analysis in Barclays Zambia which was later became the initial basis of the ATM Rationalization project
- Projects I have worked on BOC – CDD, ATM Rationalization, Prepaid Cards Solution, MT Standardization, Asset Replacement Strategy/ Policy, Standardization of DDACC Narration.
Graduate Trainee
Barclays Bank Zambia Plc
02.2014 - 08.2015
- Project management and governance
- Management Information (MI) in relation to project benefits tracking
- Member of the Cost Board Committee tracking the Operations Cost Save initiatives
- Change office Service Excellence Champion
- Departmental rotations in all departments in the Operations function
- Shadowing the project managers in the Change office.
Clerk
First National Bank Zambia, FNB
10.2013 - 12.2013
- Performing all assigned clerical duties
- Assisting/shadowing Relationship Managers
- Monitoring SME and Business accounts, ensuring the accounts are always normalized
- Managing SME and Business customers’ accounts by having owners activate them
- Monitoring of facilities on assigned SME and Business customer accounts
- Learning and processing loan and facility applications.
Intern
Celpay Zambia Limitied
01.2013 - 04.2013
- A mobile solution company
- Learning banking operations on the Celpay platform
- Performing all assigned clerical duties
- Performing all assigned tasks within and outside the department when required of me.
Internship Student
Celpay Zambia Limited
07.2012 - 10.2012
- A mobile solution company
- As an Intern in Sales and Marketing:
- Shadowing the marketing executives
- Worked with the Commercial Manager on contract agreements with clients
- Drafted the marketing plan for the first ever Celpay VISA Prepaid Black Card
- Direct marketing tasks at the company stand at the Annual Agricultural and Commercial Show.
Internship Student
Brand-Line Africa Limited
12.2007 - 02.2011
- A marketing and advertising agency
- Department:
- Undertook marketing clerical duties as and when assigned
- Assisted in the development of marketing strategies and planning
- Worked in the creative studio
- Learned how to work with Corel Draw design software
- Designed and development small conceptual advertisements
- Also performed all clerical tasked assigned in the creative studio.
Education
Financial Modelling in Excel Level 1 training. -
Celsoft
06.2016 - 06.2016
Project Management Professional (PMP) Training -
EduPristine
06.2016 - 06.2016
Bachelor of Arts (Hons) - Business Management
LIMKOKWING UNIVERSITY, Anglia Ruskin University
02.2010 - 12.2012
Bachelor of Business (Hons) - International Business
Limkokwing University
02.2010 - 12.2012
International Diploma - Computer Studies
Zambia Center For Accountacy Studies - ZCAS
07.2008 - 12.2009
International Certificate - Computer Studies - ICCS
Zambia Center For Accountacy Studies - ZCAS
07.2008 - 01.2009
International Certificate in Computer Studies (ICCS - undefined
LIBALA HIGH SCHOOL
01.2005 - 11.2007
E.C.Z School Certificate And G.C.E. -
Libala High School
01.2005 - 11.2007
No Degree -
Arakan High School
01.2003 - 12.2004
No Degree -
Libala Adventist School
01.2000 - 12.2002
PRINCE2 Foundation Certification -
APMG International
11.2014 - 11.2014
Skills
Planning and Coordination
Analytical and Critical Thinking
Excellent Communication
Computer Skills
Teamwork and Collaboration
Customer Service
Written Communication
Data Management
Decision Making
Training and Development
Dependable and Responsible
Multitasking Abilities
Teambuilding
Attention to Detail
Clerical Support
First Aid/CPR
Certification
I have undergone training in Financial Modelling in Excel Level 1 and completed successfully. And I have been self-taught there after in the last 4 years and believe I am at intermediate level currently.
Timeline
Business Performance Manager
Absa Bank Zambia Plc
07.2019 - Current
Assistant Relationship Manager
Barclays Bank Zambi Plc
11.2018 - 06.2019
Financial Modelling in Excel Level 1 training. -
Celsoft
06.2016 - 06.2016
Project Management Professional (PMP) Training -
EduPristine
06.2016 - 06.2016
Project Officer
Barclays Bank Zambia Plc
09.2015 - 10.2018
PRINCE2 Foundation Certification -
APMG International
11.2014 - 11.2014
Graduate Trainee
Barclays Bank Zambia Plc
02.2014 - 08.2015
Clerk
First National Bank Zambia, FNB
10.2013 - 12.2013
Intern
Celpay Zambia Limitied
01.2013 - 04.2013
Internship Student
Celpay Zambia Limited
07.2012 - 10.2012
Bachelor of Arts (Hons) - Business Management
LIMKOKWING UNIVERSITY, Anglia Ruskin University
02.2010 - 12.2012
Bachelor of Business (Hons) - International Business
Limkokwing University
02.2010 - 12.2012
International Diploma - Computer Studies
Zambia Center For Accountacy Studies - ZCAS
07.2008 - 12.2009
International Certificate - Computer Studies - ICCS
Zambia Center For Accountacy Studies - ZCAS
07.2008 - 01.2009
Internship Student
Brand-Line Africa Limited
12.2007 - 02.2011
E.C.Z School Certificate And G.C.E. -
Libala High School
01.2005 - 11.2007
International Certificate in Computer Studies (ICCS - undefined
LIBALA HIGH SCHOOL
01.2005 - 11.2007
No Degree -
Arakan High School
01.2003 - 12.2004
No Degree -
Libala Adventist School
01.2000 - 12.2002