Dailess Moyo
Lusaka
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Junior Student Advisor
Unicaf University Zambia
11.2023 - Current
- Effectively coordinate with clients in a timely manner to obtain their information and provide information about the company and gain buy-in as well as offer necessary feedback to improve and maintain relationships
- Evaluate customer inquiries, current objectives and market demand to understand and address their specific needs effectively
- Effectively oversee the resolution of customer and complaints and queries
- Efficiently handle the data capture of all customer complaints and queries to update the database to enable swift resolutions
- Collaborating with sales and marketing team managers to determine and track the progress of the best campaigns to promote or withdraw
- Track the progress of campaigns and their impact on brand awareness and sales
- Verifying that customers’ information is correctly updated in our CRM and customer portals
- Coordinating with relevant departments such as admissions and finance teams regarding enrollments and processing payments
- Compiling monthly sales reports to track performances and progress towards meeting sales targets
- Facilitating trainings for clients on the use of online platforms and services related to our products
- Participating in all company-organized workshops and customer engagement events to promote the brand and maintain a strong customer relationship
- Meeting daily call targets as well as monthly sales target
Direct Sales Agent
Atlas Mara Bank
06.2022 - 10.2023
- Demonstrating products and service features to customers
- Contacting leads and setting up appointments to present company products
- Completing application forms and submitting them for processing
- Identifying the potential customers through cold calling
- Working in collaboration with the team members
- Meeting the monthly sales goals and expectations
- Taking feedbacks from the customers and working upon them
- Resolving customer’s complaints and issues if any before making the sale
- Building a positive relationship with the customers
- Making sure to provide excellent customer service and customer satisfaction
- Preparing monthly sales reports and presenting them to the higher management
- Staying up to date on the latest technologies and developments in the industry
Intern
Great North Road Academy
05.2021 - 08.2021
- Teaching of junior and senior secondary classes
- Record keeping and maintaining of lessons taught
Enumerator
World Vision Zambia
03.2018
- Company Overview: Under the Zambia Education School Project (ZEST)
- Conducting interviews
- Data Collection using ZEST Baseline Application
- Under the Zambia Education School Project (ZEST)
Intern
Nyimba East Day Secondary School
10.2016 - 11.2016
- Teaching of the 11th and 10th grade classes in Civic Education and History
- Writing of Departmental Meeting Reports
- Writing and maintaining teaching documents such as lesson plans and records of work
Education
B.A - Civic Education, History
UNIVERSITY OF ZAMBIA
01.2017
Skills
- Computer Proficiency including spreadsheet, word processing and presentation software applications
- Customer Support and Problem Solving
- CRM system
- Data Management and Record Keeping
- Fieldwork Experience
- Team Collaboration
- Data Collection and Entry
- Social media proficiency
- Research and Report writing
- Consistent Reliability
- Constructive Mindset
- Strong work ethic
- Detail oriented
- Good interpersonal skills
- Strong written and verbal communication skills
- Organizational skills
Languages
English
Nyanja
References
Ms. Tendai Kadyamoto
Senior Student Advisor
Plot 193, Junction of Kafubu and Kasangula Road, Roma Park, Lusaka Zambia.
Unicaf University Zambia
kadyamoto@gmail.com
Cell: +260975061816
Mr. Andrew Lungu Atlas Mara Bank
Corner Nassar/Church Roads
P.O Box 39501
Cell: +260972823131
Mr. Mwendaluta
Great North Road Academy
P.O Box 253
Cell: +260977816432
Mrs. Betty Ndeleki World Vision Zambia
P.O. Box 31083
Cell: +260975283839
Mrs. Sikachelera
Head of Social Sciences Department Nyimba East Day Secondary School
P.O. Box 570024, NYIMBA
Cell: +260963510115
Awards
Certificate in Computer fundamentals and Applications, 2012, Kays Technologies Training Systems
Timeline
Junior Student Advisor
Unicaf University Zambia
11.2023 - Current
Direct Sales Agent
Atlas Mara Bank
06.2022 - 10.2023
Intern
Great North Road Academy
05.2021 - 08.2021
Enumerator
World Vision Zambia
03.2018
Intern
Nyimba East Day Secondary School
10.2016 - 11.2016
B.A - Civic Education, History
UNIVERSITY OF ZAMBIA
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