Dalitso Muwowo
Lusaka,Zambia
Summary
Highly organized and detail-oriented Executive with over 8 years of experience providing strategic, administrative, and protocol support to high level executives, senior government officials and the diplomatic fraternity in complex environments. Skilled in managing executive calendars, coordinating high-level meetings, and ensuring adherence to protocol standards, whilst ensuring all security details are covered. Adept at stakeholder engagement, event management, and confidential correspondence, with a proven ability to uphold professionalism and efficiency in executive operations.
Overview
16
16
years of professional experience
Work history
Protocol Officer (Commissioner General's Office)
Zambia Revenue Authority
Lusaka, Zambia
10.2023 - Current
- Participate in the planning and management the Commissioner General's calendar to ensure effective and efficient stakeholder engagement.
- Perform liaison functions with the Ministry of Foreign Affairs and International Cooperation and other government institutions in facilitating communication with the institution.
- Draft letters, reports, speeches, emails and other correspondences to facilitate liaison with relevant institutions for high-level engagements and track action points for timely execution.
- Participate in annual and bi-annual Strategic Planning meetings and budget preparations for the Executive Support Department.
- Conduct protocol duties for Board and Senior Management at official functions, ensuring their successful smooth engagement.
- Manage protocol affairs for diplomatic guests and other international dignitaries visiting the institution, facilitating acquisition of their visas, movement and stay to necessitate efficient participation in respective events.
- Collaborate with the Corporate Communications Unit in planning and management of corporate events, conferences and other meetings ensuring smooth execution.
- Work closely with security such as internal security personnel and police to ensure safety of the Commissioner General and other VIPs, especially in public engagements.
- Maintain confidentiality and ethics whilst dealing with sensitive information.
- Established positive relationships with key and high-level stakeholders in government institutions and diplomatic fraternity.
- Internal liaison with other departments to maintain smooth flow of information across the organization.
Protocol Officer, VIP Unit
Ministry of Foreign Affairs and International Corporation
Lusaka, Zambia
06.2022 - 09.2023
- Coordinated with various government Ministries, Diplomatic fraternity, Parastatals, Government Agencies and other local as well as International Organisations to facilitate smooth passage of VVIPs and VIPs at KKIA.
- Established working relations with KKIA stakeholders such as Airlines, Immigration, Airport Staff, and other agencies to enable movement of VIPs.
- Collaborated with security during movement of VVIPs, such as arranging for security personnel, equipment, and security screening of lounge facilities.
- Engaged with aircraft ground handlers such as NAC2000, KKIA Ground handling staff in clearance of VVIPs and VIPs using private aircrafts.
- Coordinated with security in regulating access to VIP lounges at KKIA.
- Received and generated correspondences to various institutions as and when need arises.
- Participated in international conferences in providing Protocol and liaison services.
Executive Officer/Analyst
Office of the President, Government of the Republic of Zambia
Mpulungu, Zambia
10.2009 - 06.2022
- Monitored trade flow between Great Lake Region countries, including Tanzania, Burundi, and Democratic Republic of Congo.
- Analysed business activities in Great Lake Region to assess impact on trade with Zambia.
- Advised supervisor on implementing measures to enhance cross-border trade at various levels.
- Participated in task forces with stakeholders through District Joint Operations Committee for policy enforcement.
- Collaborated with Mpulungu Harbour Corporation Limited and Zambia Revenue Authority to combat smuggling activities.
- Streamlined administrative procedures, resulting in improved office efficiency.
- Delivered presentations to engage clients and ensure retention.
- Led cross-functional teams to optimise workflows and drive operational excellence.
Education
Master of Business Administration - General
University of Zambia
Lusaka 07.2025 -
Bachelor of Entrepreneurship - Business
Mulungushi University
Kabwe, Zambia 01.2012 - 10.2015
Diplomatic Etiquette, Protocol and Public Relation - Diplomacy
Zambia Institute of Diplomacy and International Studies
Lusaka 02.2025 - 03.2025
Certificate - Protocol and Event Management
Mercury Training Institute
Cairo Egypt 03.2025 - 03.2025
Diploma in Business Administration - Business
Copperbelt University in Conjunction With ZIBSIP College
Kitwe, Zambia 06.2007 - 11.2011
Ordinary Level School Certificate (Grade 12) -
Monze Secondary School
Monze, Zambia 01.2003 - 01.2005
Skills
- Executive Administration and VIP Management
- Diplomatic etiquette
- High Level Confidentiality
- Event planning and management
- Budgeting
- Security procedures familiarity
- Communication and Networking
- Protocol procedures and compliance monitoring
- International and Local travel management mastery
- Computer proficient including MS Office Suite & Digital Collaboration Tools (Teams, Zoom) among others
- Stakeholder engagement and liaison
- Effective negotiation tactics
High-Level Events Co-organised
- Co-organised the hosting the African Union conference of the Specialised Technical Committees on Illicit Financial Flaws - August, 2025, Lusaka, Zambia.
- Recognized for hard work and dedication in the hosting of the Heads of Tax Administrations and Masterclass under the African Tax Administration Forum (ATAF) - July, 2024, Livingstone, Zambia.
- Recognized for hard work and dedication in the hosting of the ATAF Country Correspondents Conferences (CCC) - February, 2024.
- Organised various benchmarking/study tours by various tax administrations in Africa which included countries among them, Ethiopia, Seychelles, Gambia, Malawi, Liberia, Namibia, Lesotho, Tanzania and Nigeria.
- Co-organized various events between ZRA and various cooperating partners including, International Monitory Fund, World Bank, UNU WIDER, JICA and GIZ.
- Participated in Various private sector engagement meetings from the mining sector, Copperbelt Chambers of Commerce, manufacturing, agriculture, commerce and trade.
- Worked closely with government stakeholders with a well established network of contacts among government officials for various high-level public and private events.
- Co-organised inhouse events such as the ZRA Tax Summit, Tax Payer Appreciation Day, Know Your Tax Quiz.
- Organised protocol, logistics and security requirements for various travel programmes for the Commissioner General and the Board Chairman.
REFERENCES
· Mr. Maidah Kayekesi, Manager Executive Support, Zambia Revenue Authority, Kalambo Road, Lusaka, Zambia, +260 965369781, mkayekesi@gmail.com
· Mr. Mudenda Muyeeka, Assistant Manager - Protocol, Bank of Zambia, Lusaka, Zambia, +260 97 7221757, muds10@yahoo.com.
Timeline
Master of Business Administration - General
University of Zambia
07.2025 -
Certificate - Protocol and Event Management
Mercury Training Institute
03.2025 - 03.2025
Diplomatic Etiquette, Protocol and Public Relation - Diplomacy
Zambia Institute of Diplomacy and International Studies
02.2025 - 03.2025
Protocol Officer (Commissioner General's Office)
Zambia Revenue Authority
10.2023 - Current
Protocol Officer, VIP Unit
Ministry of Foreign Affairs and International Corporation
06.2022 - 09.2023
Bachelor of Entrepreneurship - Business
Mulungushi University
01.2012 - 10.2015
Executive Officer/Analyst
Office of the President, Government of the Republic of Zambia
10.2009 - 06.2022
Diploma in Business Administration - Business
Copperbelt University in Conjunction With ZIBSIP College
06.2007 - 11.2011
Ordinary Level School Certificate (Grade 12) -
Monze Secondary School
01.2003 - 01.2005