DALITSO NEEMA MALASA
Lusaka,Zambia
Summary
A highly motivated professional with excellent communication and teamwork abilities, strong organisational and multitasking skills, and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Demonstrates a client-focused approach with meticulous attention to detail. Committed to achieving career goals through a strong work ethic and self-motivation.
Overview
14
14
years of professional experience
10058
10058
years of post-secondary education
Work history
Continuing Student Enrollment and Retention Officer
CAVENDISH UNIVERSITY ZAMBIA
Lusaka, Zambia
12.2015 - 11.2025
- To assist and support continuing students with the registration process from enrollment through to graduation every semester
- To ensure that students curricular assessments are adequately being monitored during the semester
- To resolve student grievances and enlighten them on ongoing changes and processes
- Contacting students that are at risk during the duration of their study at the institution by tracking student’s performance for each academic semester and ensure class attendance and all curricular assignments are monitored
- Contacting students that have not come through for the semester registration and the semester even after registration to keep record of what the student is going through and how best the student can be assisted.
- Assist with short and long term retention policy implementation, To come up with student retention policies
- To be the link between students and other departments to help the student get the sought results as much as the institution delivers its services, by communicating all student grievances to applicable departments as necessary.
- To maintain and keep records of all continuing students
- Prepare daily, weekly and monthly KPI reports of Continuing students by Faculty and nationality
ADMINISTRATION ASSISTANT
TAURIAN MANGANESE ZAMBIA LIMITED
Lusaka, Zambia
06.2014 - 02.2015
- Maintenance of company filing records. Arranged filing systems for easy use and retrieval by personnel.
- Maintenance of cash vouchers (including making of cash vouchers, scanning and filing of cash vouchers)
- Bank correspondence with company
- Maintenance of sales and delivery records
- Attended to any other immediate task that was assigned
- Examined, scanned and input documents in software system, thus improving office efficiency by organising and maintaining digital filing systems.
- Handled sensitive information, maintained confidentiality at all times.
- Resolved administrative problems by analysing information and identifying solutions.
- Improved office efficiency by organising and maintaining digital filing systems.
- Handled petty cash transactions, ensured proper financial management within office.
UNIT TRUST ADMINISTRATOR
EQUITY CAPITAL RESOURCES PLC
Lusaka, Zambia
09.2012 - 08.2013
- Monitoring and updating the Equity Capital Unit Trust (Balanced Fund, Equity Fund and Income Fund) calculation sheets
- Monitoring and updating the Equity Capital Unit Trust clients’ statements for all Unit trust holders
- Client liaison for the Unit Trust
- Record keeping of client investments in the Unit trust
- Administering investments in Commercial papers
- Maintenance of all client’s information and records through a filing system which includes application forms, deposits and redemption of units
- Procurement of stationery, office supplies and office equipment
- Petty cash management
- Updating daily stock market records on company website
- Preparation of Commercial papers
- Administering investments in Commercial papers
- Carried out day-to-day duties accurately and efficiently.
INTERN
EQUITY CAPITAL RESOURCES PLC
Lusaka, Zambia
08.2011 - 08.2012
- Updating the Unit Trust Balanced Fund and Equity Fund calculation sheets
- Updating the Unit Trust Balanced Fund and Equity Fund client statements
- Client liaison for Unit Trust
- Cash book management for Unit Trust
- Record keeping of client investments in the Unit Trust Balanced Fund
Education
Master of Business Administration - Business Administration
CAVENDISH UNIVERSITY ZAMBIA
Lusaka, Lusaka ProvinceBachelor of Arts - Economics, with a minor in Business Administration
CAVENDISH UNIVERSITY ZAMBIA
Lusaka, Lusaka ProvinceAdvanced Diploma - Economics
CAVENDISH UNIVERSITY ZAMBIA
LusakaG.C.E ‘A’ Level - Economics
FIRSTRATE INTERNATIONAL ACADEMY
LUSAKA, ZAMBIAGrade 12 Malawi School Leaving Certificate -
MTHUNZI PRIVATE SECONDARY SCHOOL
MCHINJI, MALAWISkills
- Excellent communication and teamwork abilities in problem solving and time-management
- Strong organizational and multitasking skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Client-focused approach with attention to detail
- Self-motivated with a strong work ethic
REFEREES
- Memory, Banda, Admissions Officer, bmemory@cavendish.co.zm, +260960502666, Cavendish University Zambia
- Joseph, Chengo Katongo, chengoj30@gmail.com, +260977651600
- Cecilia, Mbewe, Academics Officer, cmbewe@cavendish.co.zm, +260976838859, Cavendish University Zambia
Languages
English
Fluent
QUALIFICATIONS SUMMARY
- Professionalism - encompassing good self-management and goal oriented skills, able to perform a broad range of administrative functions
- Great communication skills - able to engage with fluently spoken and written English, listens and tailors language format to match the audience or clientele
- Teamwork - works collaboratively with colleagues and support groups, values others’ expertise and supports group decisions
- Self-motivated - able to develop clear goals, identify and prioritise tasks and activities, allocating appropriate time effectively and efficiently
- Client orientation - considers services provided to clients and maintains productive record to meet deadlines and service delivery
- Data analysis - able to use Microsoft suite to enable the support for decision- making processes and achievement of goals set
Timeline
Continuing Student Enrollment and Retention Officer
CAVENDISH UNIVERSITY ZAMBIA
12.2015 - 11.2025
ADMINISTRATION ASSISTANT
TAURIAN MANGANESE ZAMBIA LIMITED
06.2014 - 02.2015
UNIT TRUST ADMINISTRATOR
EQUITY CAPITAL RESOURCES PLC
09.2012 - 08.2013
INTERN
EQUITY CAPITAL RESOURCES PLC
08.2011 - 08.2012
Master of Business Administration - Business Administration
CAVENDISH UNIVERSITY ZAMBIA
Bachelor of Arts - Economics, with a minor in Business Administration
CAVENDISH UNIVERSITY ZAMBIA
Advanced Diploma - Economics
CAVENDISH UNIVERSITY ZAMBIA
G.C.E ‘A’ Level - Economics
FIRSTRATE INTERNATIONAL ACADEMY
Grade 12 Malawi School Leaving Certificate -
MTHUNZI PRIVATE SECONDARY SCHOOL