DALITSO NYIRONGO
Lusaka
Summary
Achieved organizational goals through proficient cash handling and superior customer service. Enhanced operational excellence and customer satisfaction by applying strong critical thinking and decision-making skills. Specialized in cash handling and banking operations management, ensuring accuracy and compliance. Demonstrated effective problem-solving and multitasking abilities to resolve customer inquiries and foster team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teller
SIGMA Bureau de Change
Lusaka, Zambia
01.2021 - Current
- Assisted clients with transactions, delivering exceptional customer service.
- Resolved customer inquiries and complaints promptly and professionally.
- Received and processed transactions, including deposits, withdrawals, loan payments, and banking services.
- Processed currency exchanges daily, ensuring satisfaction of diverse client needs.
- Managed currency orders while ensuring compliance with financial regulations.
- Maintained precise cash drawer balances through diligent record-keeping, supporting financial accountability.
- Balanced cash drawers daily, safeguarding financial integrity and reducing discrepancies.
Education
Diploma in Banking and Finance - Level3
Evelyn Hone College
Lusaka01-2017
Advanced certificate in Banking and Finance - level2
Evelyn Hone College
Lusaka01-2016
Certificate in Banking and Finance - level1
Evelyn Hone College
01-2015
Grade Twelve(12) School Certificate -
Agape International Academy
Chingola01-2012
Grade Nine(9) Junior Secondary Certificate -
Agape International Academy
Chingola01-2009
Grade seven(7) School Certificate -
Chingola Basic School
Chingola01-2007
Skills
- Communication and interpersonal skills
- Microsoft Word and Excel proficiency
- Critical thinking
- Decision making
- Work ethic
- Results achievement
- Multitasking ability
- Self-directed work
- Eagerness to learn
- Cultural competency
- Cash handling and transaction processing
- Customer assistance and support
- Banking operations management
- Currency management
- Problem solving
- Time management
- Regulatory compliance in banking
- Team collaboration
Nrc Number
351079/10/1
Personal Information
- Date of Birth: 06/04/96
- Gender: Male
- Nationality: Zambian
- Marital Status: Single
- Religion: Christian
References
- Mr. Mwape, Head of Section Banking and Finance Section, Evelyn Hone College, 0977435654
- Mr. Kenneth Banda, C.E.O- SIGMA Bureau de Change, 0966436809
Hobbies and Interests
- Reading novels
- Listening to music
- Sports
Professional And Academic Qualifications
2001-2007, Grade seven(7) School Certificate, Chingola Basic School, 2001-2007, Grade Nine(9) Junior Secondary Certificate, Agape International Academy, 2008-2009, Grade Twelve(12) School Certificate, Agape International Academy, 2010-2012, 2015, Certificate in Banking and Finance(level1), 2016, Advanced certificate in Banking and Finance(level2), 2017, Diploma in Banking and Finance(Level3)
Key Competences And Skills
- Communication and interpersonal skills.
- Outstanding computer based skills in Microsoft Word and Excel.
- Critical thinking and decision making in accordance with organization principles.
- Dedicated to hard work and achievement of results.
- Ability to handle multiple tasks and responsibilities simultaneously.
- Able to work under minimum supervision, willing to learn and work with people of different cultural background.
Languages
English
Native
Native
Bemba
Advanced (C1)
C1
Nyanja
Advanced (C1)
C1
Certification
- Driver's Licenses - RIDGEWAY RTSA
Timeline
Teller
SIGMA Bureau de Change
01.2021 - Current
Diploma in Banking and Finance - Level3
Evelyn Hone College
Advanced certificate in Banking and Finance - level2
Evelyn Hone College
Certificate in Banking and Finance - level1
Evelyn Hone College
Grade Twelve(12) School Certificate -
Agape International Academy
Grade Nine(9) Junior Secondary Certificate -
Agape International Academy
Grade seven(7) School Certificate -
Chingola Basic School