Steaphine Mmboga
Summary
Empathetic and reliable with natural ability to connect with people. Possess strong communication and problem-solving skills, ensuring guest satisfaction and smooth operations. Proven track record of working effectively in team environments, always ready to support colleagues and contribute to positive atmosphere. Adaptable and quick to learn, with commitment to providing exceptional service.
Overview
5
5
years of professional experience
Work History
Waitress
Bliss Resorts
, Kenya
03.2024 - 10.2025
- Welcomed guests in a warm and friendly manner, ensuring they felt comfortable and valued.
- Assisted customers in selecting menu items and provided detailed information on food and beverage options.
- Took and processed customer orders accurately, ensuring timely delivery of meals and drinks.
- Maintained cleanliness and organization of dining areas, tables, and service stations.
- Ensured high standards of hygiene and safety were observed at all times.
- Collaborated effectively with kitchen and service staff to provide a seamless dining experience.
- Handled customer feedback and complaints professionally to ensure satisfaction and repeat business.
- Supported management in maintaining quality service and efficient operations during busy hours.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Greeted new customers, answered initial questions and took drink orders.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
Front office assistant cum receptionist
Pavillion Nest Hotel
, Kenya
05.2023 - 01.2024
- Answered incoming calls, redirecting them to appropriate departments, enhancing communication flow.
- Handled telephone enquiries, providing detailed information and transferring calls to relevant staff.
- Answered phone calls promptly, speaking clearly and politely to quickly resolve customer queries.
- Maintained visitor logs, recording details accurately for security and administrative purposes.
- Handled day-to-day administrative tasks effectively and efficiently, aiding smooth front-of-house operations.
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Handled photocopying documents, updating files and faxing communications for staff.
- Welcomed visitors with warmth and professionalism, providing exceptional customer care throughout guest visits.
Customer service & Sales Associate
Mr. Price
, Kenya
06.2022 - 03.2023
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Shared new products and promotions with customer to encourage sales.
- Kept shelves neat, clean and organised through visual merchandising.
- Worked flexibly across multiple customer access points.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Met sales targets through proactive promotion and excellent customer service.
Security Guard
R4Kenya Limited
, Kenya
04.2021 - 04.2022
- Patrolled grounds after hours on foot to maintain visible presence and detect violations.
- Checked doors, windows and gates for signs of unauthorised entry.
- Maintained detailed logs of all security activities, incidents, and visitor information for record-keeping and compliance purposes.
- Monitored and authorised entrance and departure of employees, visitors and other persons by verifying identification and controlling entry and exit points.
- Conducted regular patrols around the facility, documenting any security breaches or irregularities encountered.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Education
Kenya Certificate of Secondary Education (KCSE) - High School Certificate
ST. Stephen’s Secondary School
Kenya2020
Skills
- Excellent customer service and hospitality skills
- Strong interpersonal and communication abilities
- Ability to work effectively under pressure and in a team environment
- High level of personal hygiene and attention to detail
- Time management and organizational skills
- Ability to handle customer complaints with professionalism and empathy
- Positive attitude and willingness to learn and adapt
- Customer service
- Order processing
- Cleanliness standards
- Team collaboration
- Communication skills
- Problem solving
- Time management
- Office administration
- Telephone etiquette
- Visitor management
- Scheduling appointments
- Professional demeanor
- Surveillance monitoring
- Incident reporting
- Access control
- Attention to detail
- Safety compliance
References
Available upon request
Timeline
Waitress
Bliss Resorts
03.2024 - 10.2025
Front office assistant cum receptionist
Pavillion Nest Hotel
05.2023 - 01.2024
Customer service & Sales Associate
Mr. Price
06.2022 - 03.2023
Security Guard
R4Kenya Limited
04.2021 - 04.2022
Kenya Certificate of Secondary Education (KCSE) - High School Certificate
ST. Stephen’s Secondary School