DANIEL MUKABA MULONGA
Lusaka
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization. Results-driven Agronomist known for high productivity and efficiency in completing tasks. Specialize in soil management, crop rotation strategies, and pest control solutions to optimize agricultural output. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes and effective team collaboration.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Green Light Planet(Sun King)
Lusaka
12.2025 - Current
- Processed customer orders and managed account details efficiently.
- Educated customers on product usage and maintenance for optimal performance.
- Collaborated with team members to enhance customer service strategies.
- Maintained accurate records of customer interactions in the CRM system.
Financial Consultant
Prudential Life Assurance
Lusaka
10.2025 - 12.2025
- Collaborated with clients to assess risk tolerance and investment goals.
Customer service agent
D2C telcare
Lusaka
01.2025 - 10.2025
- Assisted customers with inquiries and resolved issues through effective communication.
- Utilized CRM software to track customer interactions and maintain accurate records.
Call center agent
Bola bet call center
08.2024 - 10.2024
- Resolved customer inquiries and complaints using effective communication skills.
General clerk
Tobacco board of Zambia
04.2024 - 10.2024
- Processed documentation for tobacco transactions efficiently and accurately.
- Ensured compliance with regulatory requirements in handling tobacco products.
Data click and Inter inspector
Tobacco board of Zambia
04.2022 - 09.2022
- Oversaw quality control to identify inconsistencies and malfunctions.
General agriculture trainee
Golden valley agriculture research trust
04.2021 - 05.2021
- Supported fieldwork activities, including planting and harvesting crops.
- Participated in training sessions on agricultural best practices and safety procedures.
Seed control and certification trainee
Zambia research institute
04.2021 - 05.2021
- Worked alongside senior team members to learn related job tasks and roles.
Irrigation system and farm machinery trainee
Zambia-German agricultural knowledge and training center
04.2021 - 05.2021
- Observed training activities to gain insight into best practices in agriculture education.
Music tutor
Rusangu University
01.2019 - 12.2020
- Developed individualized lesson plans for diverse student skill levels.
- Facilitated group music sessions to enhance collaborative learning experiences.
Inter Agriculture Officer
Ministry of Agriculture
04.2018 - 05.2018
- Participated in workshops to promote sustainable agricultural practices.
- Conducted surveys to gather feedback from agricultural stakeholders.
- Maintained accurate records of all activities performed throughout internship period.
Education
BSc - General Agriculture
Rusangu University
Certificate - Farm machinery and irrigation systems
Zambia-German agricultural knowledge and training center
Certificate - sustainable agriculture
Golden valley agriculture research trust
Certificate - seed control and certification
Zambia research institute
Skills
- Management
- Team building
- Data analysis
- Accounting
- Adaptability
- Attention to detail
- Problem solving
- Innovation
- Confidentiality
- Communication
- Computer
- Decision making
- Customer relationship management
- CRM software usage
- Risk assessment
- Investment strategy
- Record keeping
- Time management
- Flexibility
- [Software] CRM system proficiency
- Product sales
- Spreadsheets
- Staff training
- Adaptive team player
References
- Mr Kalima, Ministry of Agriculture, DACO, +260965650368
- Mr Koapeng, Rusangu University, Head of department music, +260961775290
- Mr Simumba, Golden valley agriculture research trust, Research coordinator, +260977930606
- Mr Mwalangi, Zambia research institute, Seed control and certification institute coordinator, +260977897063
- Mr Sikanyika, Zambia-German agriculture knowledge training center, Agriculture mechanical engineer, +260972070614
- Miss Mulumbo Namposya, Tobacco board of Zambia, Human resource manager, +260977878489
- Mr Kumwenda, Bola bet call center, Chief financial officer, 0973974414
- Mr kasupe chilemu, D2C, Human resource manager, +260979152760
Languages
English
Advanced (C1)
C1
Silozi
Advanced (C1)
C1
Bemba
Upper Intermediate (B2)
B2
Tonga
Intermediate (B1)
B1
Nyanja
Upper Intermediate (B2)
B2
Timeline
Customer Service Executive
Green Light Planet(Sun King)
12.2025 - Current
Financial Consultant
Prudential Life Assurance
10.2025 - 12.2025
Customer service agent
D2C telcare
01.2025 - 10.2025
Call center agent
Bola bet call center
08.2024 - 10.2024
General clerk
Tobacco board of Zambia
04.2024 - 10.2024
Data click and Inter inspector
Tobacco board of Zambia
04.2022 - 09.2022
General agriculture trainee
Golden valley agriculture research trust
04.2021 - 05.2021
Seed control and certification trainee
Zambia research institute
04.2021 - 05.2021
Irrigation system and farm machinery trainee
Zambia-German agricultural knowledge and training center
04.2021 - 05.2021
Music tutor
Rusangu University
01.2019 - 12.2020
Inter Agriculture Officer
Ministry of Agriculture
04.2018 - 05.2018
BSc - General Agriculture
Rusangu University
Certificate - Farm machinery and irrigation systems
Zambia-German agricultural knowledge and training center
Certificate - sustainable agriculture
Golden valley agriculture research trust
Certificate - seed control and certification
Zambia research institute