Daniel Mwanje
Lusaka
Summary
Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
2
2
years of professional experience
Work History
Customer Care Executive
ISON BPO Zambia
12.2022 - Current
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Kept accurate records of all customer interactions and transactions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Sales Representative
Bata
08.2021 - 07.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Data Entry Clerk
Bliss Pharmacy
08.2022 - 11.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
Certificate - Nill
Chunga Secondary School
Lusaka Skills
- Administration and Reporting
- Till Counting
- Loyalty Programs
- Procedure Optimization
- Customer Service
- Service Quality
- Consultative Sales Approach
- Store Merchandising
- Call Center Operations
Timeline
Customer Care Executive
ISON BPO Zambia
12.2022 - Current
Data Entry Clerk
Bliss Pharmacy
08.2022 - 11.2022
Sales Representative
Bata
08.2021 - 07.2022
Certificate - Nill
Chunga Secondary School
Similar Profiles
Kangwa BwalyaKangwa Bwalya
Business Controller at Yescash Zambia LimitedBusiness Controller at Yescash Zambia Limited
David DiabaDavid Diaba
Team coach at ISON BPOTeam coach at ISON BPO
NOMAKHOSI THOBILE MALUNGETHENOMAKHOSI THOBILE MALUNGETHE
CUSTOMER CARE CONSULTANT at ISON BPOCUSTOMER CARE CONSULTANT at ISON BPO