Daniel Ngosa

Work History

Field Service Engineer

Medisys Limited

Lusaka, Lusaka-Inner

01.2020 - Current

Performed onsite installation, modification and maintenance of systems and equipment.
Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in robotic, mechanical and electrical systems.
Repaired and calibrated systems and equipment post-installation.
Operated all hand tools and power equipment according to company safety procedures.
Managed administrative tasks such as maintaining customer service logs and internal service records.
Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Maintained tools, equipment and parts inventory.
Installed and repaired Hologic Panther, Mindray BS200 and AGS4800 equipment on clients' premises.
Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Recommended design changes, upgrades and replacements to improve systems performance.
Scheduled service calls according to customer location and urgency of need.
Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
Tested equipment performance and demonstrated operation and servicing best practices.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Discussed and recommended service options with customers and explained costs involved.
Reviewed technical documentation to complete equipment maintenance and repair.
Cleaned and lubricated parts to keep equipment operating at peak performance.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Followed safety procedures to avoid injuries in field.
Attended technical and administrative workshops and team meetings to maximize technical knowledge.
Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.

Assistant Manager

Premier Greenview Farm

Mufulira , Copperbelt

03.2017 - 01.2020

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Conducted employee training sessions to educate employees on products and company policies.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Maintained, documented and presented progress reports to leaders.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Supervised and motivated 20 permanent staff employees and over 50 temporal staff.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Set, enforced and optimized internal policies to maintain responsiveness to demands.

Store Manager

Jonatech Services

Mufulira , Copperbelt

01.2013 - 12.2013

Managed inventory control, cash control and store opening and closing procedures.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Optimized store displays and appearance via strategic merchandising.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Controlled store inventory and reviewed cash handling and operations reports.
Exhibited excellent people skills during interaction with employees and customers.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Trained and developed new employees for ease of transition into team.
Answered questions about store policies and addressed customer concerns.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Summary

Overview

Work History

Field Service Engineer

Assistant Manager

Store Manager

Education

Bachelor of Science - Computer Engineering

Skills

Accomplishments

Affiliations

Software

Certification

Timeline

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