Danniel Mposhi
Lusaka
Summary
To raise my personal profile and that of my employer to greater heights through hard work and creativity, to be highly qualified and reliable by seeking for more experience and new exposure.
Am able to work under pressure and with minimum supervision. High interpersonal skills and able to maintain good relationships. Sound planning and organizational capabilities which enable me to produce excellent results as expected. Excellent writing and communication skills. Am Reliable and dependable. Conversant with computers.
Overview
11
11
years of professional experience
Work History
Supervisor
M Networks internet cafes
Kitwe
03.2014 - 12.2016
- Overseeing all cafes
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance
- Maintained thorough records of daily sales
- Generating reports for credit and debit sales
- Processing funds and exchanges, resolving complaints
I.T Support Team Supervisor
IMFAC
Kitwe
01.2016 - 06.2017
- Monitoring the operations at local branch
- Monitor and repair all computers and peripheral devices
- Installation of software and management systems on all computer machines
- Maintained a data base for all staff and civil educators
ATM Service Engineer
Newtech Business System Limited
01.2018 - 12.2020
- Carry-out timely repairs and maintenance of GRG and NCR ATMs to various banks like Finance Bank, Indo Zambia Bank, First Alliance, ZANACO, Pan African Bank, First Capital Bank
- ATM configuration which connect to Zamlink
- Provision of alternative solutions in case of a technical crisis like non availability of spares or any related issues
- Maintain the maximum availability of spares of ATMs through efficient and timely repair
- ATM activation, installation of patches, upgrade and reinstallation
- Ensuring 99% uptime of all ATMs by carrying out preventative maintenance tasks
ATM Service (Junior Engineer)
Tech Masters Zambia Limited
01.2021 - Current
- Manage and troubleshooting all types problems all NCR ATMs
- Carry-out timely repairs and maintenance of NCR ATMs and GBNA depository machines for various banks like FNB, ABSA, ZANACO, STANDARD CHARTERED, ZICB and ECO bank
- Replacing or Assembling and reinstalling all the units and parts
- Managing and configuring cassettes, security locks etc
- Inside the ATMs
- Able to do various activities related to ATMs to various banks
- Training of custodian for cash loading procedure and training to change chest lock password
- Carrying out preventive maintenance calls, down calls
- Repairing of cash dispenser
- Investigated and resolved customer complaints regarding product performance.
- Surveyed sites, collected measurements, and assessed project conditions.
ATM SERVICE (SENIOR ENGINEER)
Tech Masters Zambia Limited
Lusaka
01.2023 - Current
- Installation and re imaging of software for various banks like FNB, ABSA, ZANACO, STANDARD CHARTERED, ZICB and ECO bank
- Timely troubleshooting of self-service banking software like BWAC and Advanced NDC for various banks like FNB, ABSA, ZANACO, STANDARD CHARTERED, ZICB and ECO bank
- Designed, tested and implemented software solutions to meet customer requirements.
- Analyzed complex problems and formulated creative solutions.
- Conducted user training sessions on new software applications.
- Led team meetings to discuss project progress and address issues.
- Implemented best practices in engineering standards and procedures.
- Provided technical support for end users experiencing difficulty with applications or systems.
- Troubleshot hardware and software compatibility issues.
- Managed multiple projects simultaneously while meeting tight deadlines.
Education
Full Grade 9 Certificate -
Malela Secondary School
01.2006
Grade 12 Certificate -
Kitwe Boys Secondary school
01.2009
CISO -CCNA - CCNA 1, CCNA 2, CCNA 3, CCNA 4, Routing and Switching: Introduction to Networks, Routing and Switching: Connecting Networks, Routing and Switching: scaling networks, Routing and Switching: Routing and Switching Essentials
ZCAS (ZAMBIA CENTER FOR ACCOUTANCY STUDIES)
01.2015
Degree in Computing -
11.2024
Skills
- Computer literate
- Routing and switching Networks
- Database Design and Development (Microsoft Access, MySQL)
- Web Design
- Effective communication skills
- Technical leadership
- Project management
Hobbies and Interests
- Watching and playing soccer
- Travelling
- Learning new things
References
- MR JONATHAN ZULU, LECTURER, ZAMBIA CENTER FOR ACCOUNTANCY STUDIES, LUSAKA, +260 962 794 893, +260 954 942 893
- MR KELVIN CHIKONDE, PROJECT CO-ORDINATOR, IMFAC, +260 969 597 124
- MR HAJA RAJUBUDEEN. P, MANAGER, NEWTECH BUSINESS SYSTEM LIMITED, haja@newtech-business.com, +260 979575322
- MR PAUL SIYANDA, TECHNIQUE MANAGER, TECH MASTERS ZAMBIA LIMITED, +260 977961936
- MR ZEPHY ONGA, TEAM LEADER, TECH MASTERS ZAMBIA LIMITED, +260 977474496
Timeline
ATM SERVICE (SENIOR ENGINEER)
Tech Masters Zambia Limited
01.2023 - Current
ATM Service (Junior Engineer)
Tech Masters Zambia Limited
01.2021 - Current
ATM Service Engineer
Newtech Business System Limited
01.2018 - 12.2020
I.T Support Team Supervisor
IMFAC
01.2016 - 06.2017
Supervisor
M Networks internet cafes
03.2014 - 12.2016
Full Grade 9 Certificate -
Malela Secondary School
Grade 12 Certificate -
Kitwe Boys Secondary school
CISO -CCNA - CCNA 1, CCNA 2, CCNA 3, CCNA 4, Routing and Switching: Introduction to Networks, Routing and Switching: Connecting Networks, Routing and Switching: scaling networks, Routing and Switching: Routing and Switching Essentials
ZCAS (ZAMBIA CENTER FOR ACCOUTANCY STUDIES)
Degree in Computing -
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