DARLINGTON KAPASU

• Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
• Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
• Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
• Performed sales and support activities to meet client needs and maintain service levels.
• Fostered strong internal and external networks to achieve business objectives.
• Developed product and service expertise across groups to deliver desired client experience.
• Developed rapport and instilled confidence with clients to develop credibility and earn trust.
• Cultivated deep understanding of market, customer and competitor landscapes to identify growth opportunities.
• Contributed to professional development of client staff through effective training and mentorship.
• Negotiated pricing using discretion to build profitable portfolio.
• Contributed to profitability through expense control and pricing practices for products and services.

• Evaluated and graded students' classwork, papers and assignments to assess course success and student understanding of materials.
• Helped students understand topics by initiating and moderating classroom discussions.
• Sourced and utilized specific curriculum and lesson plans for each course.
• Developed lesson plans and facilitated lectures to groups of [Number] students.
• Developed and implemented lesson plans for [Type] and [Type] subjects.
• Evaluated and graded examinations, assignments or papers and recorded grades.
• Tutored or mentored students in need of additional instruction.
• Developed syllabi, visual aids and other teaching materials.
• Completed in the following modules, Risk Management,Lending,Legal Aspect s of Banking,Accounting,Pensions and Insurance, and Corprate Finance.
• Supported faculty clerical needs in faculty of Business department by preparing class materials, collecting assignments, stocking supplies and completing other support tasks.
• Returned assignments to students to comply with established deadlines.
• Scheduled and maintained regular office hours to meet with students.
• Marked Students scripts and Invigiraterd long distance students examinations.
• Informed students of procedures for completing and submitting class work.
• Met with supervisors to discuss grades or complete grade-related paperwork.
• Copied and distributed classroom materials.

• oversee day-to-day pension management and the administration of funds
• develop pensions policies and pension and benefits packages
• review, discuss and agree fund strategy and structure with the company board, investment managers and other advisers
• ensure that schemes operate effectively and meet performance, quality and customer care targets, as well as complying with industry standards
• calculate the performance and value of funds
• keep up to date with current statutory regulations and monitor changes in the legal situation for pensions providers and developments in pension provision in order to ensure the optimum performance of the fund
• recruit, train and manage a team of pensions administrators
• provide up-to-date reports to trustees and pensions managers
• deal with complex pension claims
• • Looked after a portfolio of the company’s top clients which represented about 70% of the company’s business. • My two years fixed contract showed that the pension portfolio increased by 33% in the period .
• develop communication strategies to promote the benefits of pension schemes
• manage the relationship between the employer (primarily responsible to shareholders) and trustees (representatives of scheme members)
• meet with and encourage communication between actuaries, fund managers, solicitors and consultants
• set meeting dates, prepare agendas and send out minutes
• advise the company board on new and emerging financial issues
• monitor pension scheme deficits and prepare relevant reports
• raise company-wide awareness of pensions-related matters
• contribute to annual and other financial reports
• make recommendations to improve the scheme in response to member feedback and scheme performance.

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• Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
• Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
• Directed team members of 12 in authorizing loans and opening checking and savings accounts.
• Directed team members in authorizing loans and opening checking and savings accounts.
• Developed and implemented sales and marketing strategies to align with annual sales initiatives.
• Explained benefits of various investment options to help customers fulfill personal investment goals.
• Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
• Analyzed competitors and market trends to facilitate business growth.
• Used hedging to mitigate financial risks related to interest rates on company's borrowings.
• Conducted reviews and evaluations for cost-reduction opportunities.
• Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
• Analyzed actual financial results to budget, preparing variance reporting to functional groups.
• Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.

• Resolved customer complaints regarding sales and service.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Coached, developed and motivated team to achieve revenue goals.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Directed and coordinated products, services and sales activities.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Supported sales team members to drive growth and development.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
• Oversaw office and local sales managers and staff.

• Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
• Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
• Directed team members in authorizing loans and opening checking and savings accounts as control of ALL credit personal accounts.
• Directed team members in preparing loans applications for credit scoring had THE ONLY BANK AUTHORITY TO LEND OUTSIDE THE CREDIT SCORING .
• Developed and implemented sales and marketing strategies to align with annual sales initiatives.
• Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
• Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
• Created financial management mechanisms to minimize financial risk to business.
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• Analyzed actual financial results to budget, preparing variance reporting to functional groups.

• Trained new employees on operating procedures and company policies, This included ALL BRANCHES IN THE COUNTRY.
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• Recommended process improvements to streamline production workflows.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Designed sales and service strategies to improve revenue and retention.
• Planned work schedules to maintain adequate staffing levels.
• Assigned duties to employees and examined work for accuracy, neatness and timeliness.
• Managed and inspired team members to perform to full potential, driving branch profitability INCLUDING ALL CUSTOMER SERVICE MANAGERS IN THE COUNTRY.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Increased efficiency and drove branch revenue by optimizing daily operations.
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
• Disciplined employees to encourage compliance with company policies and procedures.
• Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
• Grew business banking relationships through proactive outreach.

• Applied qualitative and quantitative analysis skills to complete work.
• Collected and documented project requirements.
• Performed audits of audited financial accounts and generate detailed reports.
• Completed independent review of the financial data and created trend models to highlight results.
• Identified needs of customers promptly and efficiently.
• Analyzed and tracked data to prepare forecasts and identify trends.
• Gathered and organized data to analyze current industry trends.
• Maintained or updated business intelligence tools, databases or dashboards.
• Generated standard or custom reports summarizing business, financial or economic data.
• Managed diverse projects for data capture, storage and forecast analysis.
• Assessed programs to identify risks or problems to determine appropriate responses.
• Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
• Maintained library of model documents, templates or other reusable knowledge assets.
• Created or reviewed technical design documentation to drive accuracy of reporting solutions.

• Enforced compliance with state and federal regulations, statutes and company policies.
• Simplified complex financial terminology and concepts to support client comprehension and informed decision-making.
• Identified, analyzed and monitored data related to profitability, growth and productivity.
• Developed and implemented financial models and process analysis methods.
• Leveraged knowledge of retirement modeling, investments and risk management to serve as PERSONAL PLAN.
• Prepared and finalized proformas for new business opportunities.
• Answered clients' questions about purposes and details of financial plans and strategies.
• Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals and risk tolerance.
• Recommended strategies to clients to help achieve financial goals.
• Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
• Formulated and actualized strategic financial plans across client investment portfolios.
• Implemented financial plans and insurance strategies specifically tailored to client's financial goals.
• Investigated available investment opportunities to determine compatibility with client financial plans.
• Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
• Guided client decisions based on tax or other financial benefits to help each reach desired goals.
• Articulated value of stocks, bonds and mutual funds and educated clients on benefits of each.
• Coordinated and participated in group presentations on financial services to attract new clients.
• Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
• Profiled and analyzed investment products to devise financial strategies, meeting client financial needs and forecasting opportunities with highest return on investments.
• Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
• Strengthened client relationships by conducting routine portfolio reviews to measure plan success.
• Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
• Informed clients about tax benefits, government rebates or other financial benefits to save clients money.