Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Test Scores
Activities
Additional Information
Timeline
Generic
DARLINGTON KAPASU

DARLINGTON KAPASU

LUSAKA

Summary

Methodical Director with 35 years of comprehensive experience overseeing daily operations of any financial company or organization. With 8 years of lecturing first degree's students in banking too and able to deliver about 6 modules to first degree students. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures. Has about 17 years of voluntary positions non paying positions as way to contribute to the community and now a private entrepreneur with a company formed since 2012 which has now diversified into an online hospital. Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Overview

28
28
years of professional experience

Work History

Director/Complementary Therapist

Njikwate Diagnostic and Online Hospital Ltd
01.2021 - Current
  • Company Overview: A pioneering online hospital in Zambia that combines traditional herbal practices with cutting-edge diagnostic technologies to deliver holistic healthcare solutions
  • Successfully led the strategic diversification of the business, establishing the first online hospital in Zambia
  • Conducted virtual consultations, providing alternative therapies, and creating personalized treatment plans for patients
  • Maintained detailed patient records, ensuring accurate tracking of health progress and adherence to the highest standards of care
  • Actively promoted a holistic approach to health and wellness in all online interactions, emphasizing ethical and professional conduct
  • Continuous patient communication to track progress, address concerns, and make necessary adjustments to treatment plans
  • Collaboration with the broader healthcare team to integrate complementary therapies into patients’ overall care strategies
  • Management of scheduling appointments for virtual consultations and oversight of virtual resource utilization
  • Participation in virtual seminars and workshops to educate patients and colleagues on the benefits of complementary therapies
  • A pioneering online hospital in Zambia that combines traditional herbal practices with cutting-edge diagnostic technologies to deliver holistic healthcare solutions

Director

Deekays Solutions Ltd
02.2012 - Current
  • Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth
  • Used expertise to cultivate relationships with existing clients, develop new client relationships and win business
  • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets
  • Performed sales and support activities to meet client needs and maintain service levels
  • Fostered strong internal and external networks to achieve business objectives
  • Developed product and service expertise across groups to deliver desired client experience
  • Developed rapport and instilled confidence with clients to develop credibility and earn trust
  • Cultivated deep understanding of market, customer and competitor landscapes to identify growth opportunities
  • Contributed to professional development of client staff through effective training and mentorship
  • Negotiated pricing using discretion to build profitable portfolio

Lecturer, Accounting and Finance Department

Cavendish University Zambia
02.2008 - 06.2017
  • Evaluated and graded students' classwork, papers and assignments to assess course success and student understanding of materials
  • Helped students understand topics by initiating and moderating classroom discussions
  • Sourced and utilized specific curriculum and lesson plans for each course
  • Developed lesson plans and facilitated lectures to groups of 24 students
  • Developed and implemented lesson plans for 6 modules
  • Evaluated and graded examinations, assignments or papers and recorded grades
  • Tutored or mentored students in need of additional instruction
  • Developed syllabi, visual aids and other teaching materials
  • Completed in the following modules, Risk Management, Lending, Legal Aspects of Banking, Accounting, Pensions and Insurance, and Corporate Finance
  • Supported faculty clerical needs in faculty of Business department by preparing class materials, collecting assignments, stocking supplies and completing other support tasks
  • Returned assignments to students to comply with established deadlines
  • Scheduled and maintained regular office hours to meet with students
  • Marked Students scripts and Invigilated long distance students examinations
  • Informed students of procedures for completing and submitting class work
  • Met with supervisors to discuss grades or complete grade-related paperwork
  • Copied and distributed classroom materials

Regional Manager

African Life Financial Services Z Ltd.
08.2003 - 08.2005
  • Oversee day-to-day pension management and the administration of funds
  • Develop pensions policies and pension and benefits packages
  • Review, discuss and agree fund strategy and structure with the company board, investment managers and other advisers
  • Ensure that schemes operate effectively and meet performance, quality and customer care targets, as well as complying with industry standards
  • Calculate the performance and value of funds
  • Keep up to date with current statutory regulations and monitor changes in the legal situation for pensions providers and developments in pension provision in order to ensure the optimum performance of the fund
  • Recruit, train and manage a team of pensions administrators
  • Provide up-to-date reports to trustees and pensions managers
  • Deal with complex pension claims
  • Looked after a portfolio of the company's top clients which represented about 70% of the company's business
  • My two years fixed contract showed that the pension portfolio increased by 33% in the period
  • Develop communication strategies to promote the benefits of pension schemes
  • Manage the relationship between the employer (primarily responsible to shareholders) and trustees (representatives of scheme members)
  • Meet with and encourage communication between actuaries, fund managers, solicitors and consultants
  • Set meeting dates, prepare agendas and send out minutes
  • Advise the company board on new and emerging financial issues
  • Monitor pension scheme deficits and prepare relevant reports
  • Raise company-wide awareness of pensions-related matters
  • Contribute to annual and other financial reports
  • Make recommendations to improve the scheme in response to member feedback and scheme performance

Senior Corporate Account Manager

Barclays Bank PLC
10.2001 - 07.2003
  • Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals
  • Provided first-rate customer service by identifying and addressing customer concerns and inquiries
  • Directed team members of 12 in authorizing loans and opening checking and savings accounts
  • Developed and implemented sales and marketing strategies to align with annual sales initiatives
  • Explained benefits of various investment options to help customers fulfill personal investment goals
  • Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions
  • Maintained regular performance appraisals for subordinates through verbal, written and ongoing review programs
  • Analyzed competitors and market trends to facilitate business growth
  • Used hedging to mitigate financial risks related to interest rates on company's borrowings
  • Conducted reviews and evaluations for cost-reduction opportunities
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups
  • Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth
  • Managed key accounts effectively, ensuring on-time delivery of products/services while maintaining high levels of customer satisfaction.
  • Spearheaded cross-functional collaboration for successful execution of strategic initiatives aimed at increasing profitability.
  • Expanded corporate client base by developing targeted marketing strategies and fostering strong business relationships.

Corporate Banking Relationship Manager

Barclays Bank Z PLC
01.2001 - 12.2002
  • Resolved customer complaints regarding sales and service
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
  • Coached, developed and motivated team to achieve revenue goals
  • Enhanced sales volume through skilled support to both new and inactive customers
  • Directed and coordinated products, services and sales activities
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts
  • Supported sales team members to drive growth and development
  • Built sales forecasts and schedules to reflect desired productivity targets
  • Established ambitious goals for employees to promote achievement and surpass business targets
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns
  • Oversaw office and local sales managers and staff
  • Analyzed financial data to determine if loan met acceptable risk standards.
  • Achieved high client satisfaction ratings by consistently exceeding expectations in responsiveness, professionalism, and problem-solving capabilities.
  • Analyzed financial statements and industry trends, providing valuable insights for relationship management strategy development.
  • Facilitated smooth deal execution by working closely with credit analysts, legal counsel, and other stakeholders throughout the transaction process.
  • Supported other account officers in efforts to obtain new business and retain existing bank relationships.
  • Contributed to team success by sharing best practices in relationship management techniques, supporting colleagues in achieving their goals.
  • Managed a diverse portfolio of clients, ensuring timely and accurate information for optimal decisionmaking.
  • Partnered with internal stakeholders to expedite loan approval processes, ensuring a seamless experience for clients.
  • Negotiated favorable loan terms and conditions, ensuring mutually beneficial outcomes for both the bank and clients.
  • Developed new business opportunities through targeted prospecting efforts, expanding the bank''s client base.
  • Delivered comprehensive financial analysis, enabling informed decision making regarding complex lending transactions.
  • Extended and sustained company's relationships with contacts and customers to maintain and inflate business.
  • Mitigated risk by conducting thorough due diligence on potential borrowers, maintaining high credit quality within the portfolio.
  • Helped college students obtain financial aid through loan programs.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Compiled closing packages for drafting and presentation accuracy.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Proactively identified solutions for customers experiencing credit issues.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Explained very technical financial information to applicants in easy to understand language.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Monitored pipelines to track and log status of loans.
  • Assisted customers with completing loan applications and other paperwork.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Collaborated with cross-functional teams to develop customized financial solutions tailored to clients'' unique needs and objectives.
  • Established trust with clients through consistent communication and exceptional service delivery, fostering long-term partnerships.
  • Strengthened corporate banking relationships by proactively identifying and addressing client needs.
  • Protected bank interests by consistently monitoring credit exposure and covenant compliance within assigned portfolio accounts.
  • Planned, developed and pursued active customer call program to attract new banking relationships.
  • Convened with customers through personal calling efforts, branch referrals and other contacts to discuss business needs.
  • Enhanced internal processes for greater efficiency in managing client relationships, streamlining operations and improving overall performance metrics.
  • Drove revenue growth by cross-selling a broad array of banking products and services to existing clients.
  • Participated in industry events to stay current on market trends, increasing competency in serving various sectors within corporate banking clientele.
  • Built credibility with clients through expert guidance on industry-specific challenges and financial management strategies.
  • Cultivated strong referral networks among professional contacts to generate new leads for potential business opportunities.
  • Leveraged extensive knowledge of banking products to design creative financing structures that met client requirements while minimizing risks.

Retail Risk Bank Manager

Barclays Bank Z PLC
01.1999 - 01.2000
  • Provided first-rate customer service by identifying and addressing customer concerns and inquiries
  • Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals
  • Directed team members in authorizing loans and opening checking and savings accounts as control of ALL credit personal accounts
  • Directed team members in preparing loans applications for credit scoring had THE ONLY BANK AUTHORITY TO LEND OUTSIDE THE CREDIT SCORING
  • Developed and implemented sales and marketing strategies to align with annual sales initiatives
  • Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals
  • Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions
  • Maintained regular performance appraisals for subordinates through verbal, written and ongoing review programs
  • Created financial management mechanisms to minimize financial risk to business
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Built strong relationships with local businesses, fostering partnerships that benefited both parties.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.

Personal Bank Sector Manager

Barclays Bank PLC Z
11.1996 - 12.1999
  • Trained new employees on operating procedures and company policies, This included ALL BRANCHES IN THE COUNTRY
  • Recommended process improvements to streamline production workflows
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
  • Designed sales and service strategies to improve revenue and retention
  • Planned work schedules to maintain adequate staffing levels
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness
  • Managed and inspired team members to perform to full potential, driving branch profitability INCLUDING ALL CUSTOMER SERVICE MANAGERS IN THE COUNTRY
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
  • Increased efficiency and drove branch revenue by optimizing daily operations
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives
  • Disciplined employees to encourage compliance with company policies and procedures
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers
  • Grew business banking relationships through proactive outreach
  • Managed budgets and resources for multiple projects simultaneously, ensuring timely completion within budget constraints.
  • Trained and mentored employees, increasing their skills and fostering professional growth.
  • Implemented data-driven decision-making processes to optimize resource allocation in the sector.
  • Created an inclusive culture by promoting diversity equity across all levels.
  • Ensured compliance with relevant laws regulations applicable to the organization.
  • Conducted thorough research on market trends and consumer preferences to inform product development initiatives.
  • Negotiated contracts with suppliers, securing favorable terms for the organization.
  • Developed comprehensive reports detailing sector performance metrics.
  • Evaluated competitor actions and adjusted strategies accordingly to maintain competitive advantage in the market.
  • Established strong relationships with key industry stakeholders, enhancing company reputation and influence.
  • Enhanced team performance by implementing strategic plans and monitoring progress.
  • Developed new business opportunities through targeted marketing campaigns and partnerships.
  • Increased market share with effective management of sales territories and customer relationships.
  • Delivered presentations to senior executives outlining sector performance, challenges, and recommendations for improvement.
  • Formulated long-term strategies to capitalize on emerging trends in the sector, positioning the company for future success.
  • Identified areas of inefficiency within processes or systems; recommended solutions for improvement.
  • Coordinated efforts across departments to drive cohesive action toward achieving sector goals.
  • Improved employee retention rates by creating a supportive work environment that encouraged personal growth and career advancement opportunities.
  • Streamlined operations for improved efficiency, reducing costs and increasing profitability.
  • Led cross-functional teams to achieve sector objectives, fostering collaboration and innovation.
  • Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
  • Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
  • Oversaw projects, equipment and manpower needs to properly allocate resources and training.
  • Assisted with new processes and product planning to facilitate rollout.
  • Liaised with manager to discuss adverse trends and identify and resolve production issues.
  • Monitored production targets to meet company and customer demands.
  • Developed production schedules to maintain sufficient shift coverage.
  • Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
  • Liaised with accounting manager to formulate department and fixed asset budgets.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

Bachelor of Science - BANKING AND FINANCE

SCHOOL OF FINANCE
CANTERBURY, KENT
02.1995

GROUP DIPLOMA - MANAGEMENT STUDIES

IPFM THE COLLEGE OF PROFESSIONAL MANAGEMENT
COLLEGE OF PROFESSIONAL MANAGEMENT
01.1990

DIPLOMA - PERSONNEL MANAGEMENT AND INDUSTRIAL RELATIONS

THE COLLEGE OF PROFESSIONAL MANAGEMENT
JERSEY
01.1990

CERTIFICATE - DATA PROCESSING AND COMPUTER PROGRAMMING

NIPA
NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION
01.1987

Skills

  • Board Reporting
  • Crisis Management
  • Legal and Regulatory Compliance
  • Hiring and Retention
  • Charismatic Leader
  • People Management
  • Organizational Development
  • Creativity and Innovation
  • Financial Reporting
  • Team Building
  • Budget Management
  • External and Public Relations
  • Strategic Planning
  • Issues Resolution
  • Public Entertainment
  • Critical Thinking
  • Verbal and Written Communication
  • Performance Evaluations
  • Task Delegation
  • Education Programming
  • Problem-Solving
  • Personnel Activity Coordination
  • Time Management
  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Operations management

Accomplishments

  • Appointed as the first Personal Sector Manager to manage all the banks personal accounts within two months of being in the management development program.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Promoted from corporate Manager to Senior Corporate Manager in less than 12 months.
  • Recognized as Employee and awarded a bronze award for outstanding performance and team contributions.

Languages

English
French

Test Scores

International English Language Testing System, 7.0, 12/04/2007, 5.5, 5.5, 8.0, 8.0, 06ZM000KAP0601G

Activities

  • President Great North Academy school Parent and Teachers Association (current).
  • President Siimuti Academy PTA (2019 to 2022).
  • President Rhodes Park School PTA.
  • Former current member of Chibuluma and Chingola Golf Clubs.
  • Former Chilanga Golf Club member.
  • Still a member of Barclays Bank Golf Club.
  • Ndola Golf Club - Past Treasurer.
  • Zambia Charitable Trust Ndola – Former Treasurer.
  • Barclays Senior Staff Association - Former Chairman for 4 years.
  • Chaibex Community Based Care - Lusaka – Former Treasurer.
  • Barclays Ladies Netball - Former Chairman.
  • Barclays Lawn Tennis - Former Chairman.
  • Former sitting member - Ndola Chamber of Commerce.
  • Former member and player of Lusaka Golf Club.
  • Ordained Elder of Jesus is Life Church.

Additional Information

· · First attempt in learning political party president.

· First attempt in learning member of parliament.

· President great north academy school parent and teachers association. current.

·

· President siimuti academy pta (2019 to 2022).

· President rhodes park school pta.

· Former current member of chibuluma and chingola golf clubs. former chilanga golf club member.

· Still a member of barclays bank golf club. ndola golf club- past treasurer

· Zambia charitable trust ndola – former treasurer.

· Barclays senior staff association- former chairman for 4 years.

· Chaibex community based care- lusaka – former treasurer.

· Barclays ladies netball- former chairman.

· Barclays lawn tennis- former chairman

· Former sitting member- ndola chamber of commerce.

· Former member and player of lusaka golf club. ordained elder of jesus is life church

·

Timeline

Director/Complementary Therapist

Njikwate Diagnostic and Online Hospital Ltd
01.2021 - Current

Director

Deekays Solutions Ltd
02.2012 - Current

Lecturer, Accounting and Finance Department

Cavendish University Zambia
02.2008 - 06.2017

Regional Manager

African Life Financial Services Z Ltd.
08.2003 - 08.2005

Senior Corporate Account Manager

Barclays Bank PLC
10.2001 - 07.2003

Corporate Banking Relationship Manager

Barclays Bank Z PLC
01.2001 - 12.2002

Retail Risk Bank Manager

Barclays Bank Z PLC
01.1999 - 01.2000

Personal Bank Sector Manager

Barclays Bank PLC Z
11.1996 - 12.1999

Bachelor of Science - BANKING AND FINANCE

SCHOOL OF FINANCE

GROUP DIPLOMA - MANAGEMENT STUDIES

IPFM THE COLLEGE OF PROFESSIONAL MANAGEMENT

DIPLOMA - PERSONNEL MANAGEMENT AND INDUSTRIAL RELATIONS

THE COLLEGE OF PROFESSIONAL MANAGEMENT

CERTIFICATE - DATA PROCESSING AND COMPUTER PROGRAMMING

NIPA
DARLINGTON KAPASU