Open To Work
David Lungu
Lusaka
Summary
Dynamic IT professional with extensive experience at Vamara Group, excelling in network optimization and IT project management. Proven ability in computer repairs and effective communication, ensuring seamless operations and robust security measures. Successfully led IT initiatives, enhancing infrastructure performance and supporting organizational goals with integrity and confidentiality.
Overview
8
8
years of professional experience
Work History
IT Technician
Napoli property
Lusaka
01.2025 - Current
- Installed and configured hardware and software for office systems.
- Provided technical support to staff for computer-related issues.
- Maintained network systems to ensure reliable connectivity across properties.
- Conducted routine inspections of IT equipment for optimal performance.
- Assisted in managing inventory of IT supplies and equipment.
- Documented technical procedures for troubleshooting and repairs.
- Collaborated with vendors to coordinate service and support requests.
- Trained staff on new software applications and IT best practices.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Configured routers, switches and wireless access points for LANs and WANs.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Coordinated with vendors for repair services when needed.
IT ASSISTANT
SEBAFOODS (260BRANDS LIMITED)
01.2023 - 12.2024
- Provide technical assistance in the use of PC hardware, Software, and operate a multi- platform computer environment, monitor, and assist resolve issues remotely and on site.
- Set up and configure desktop computers, peripherals and accounts assigning security level, install software (MS Office, skype, adobe reader, flash player, java, SAP, ERP ,Citrix, Sage, SFA SYSTEMS ) and repair hardware and peripherals.
- Troubleshoot, repair, and maintain office PC (such as laptops, desktops, Local storage, Scanners, 3G/4G Routers and Multifunction printer configuration) check peripherals on a network to diagnose, hardware versus software problems and escalate corrective procedures to other technical resources as appropriate.
- Perform routine security checks on user and Data center systems within the office.
- Monitoring, tracking and escalating incidents/ issues within our helpdesk and various vendors' helpdesk platforms, various company groups and vendors.
- Undertaking IT projects and manage them to completion.
- Onboarding of new staff to company IT policies as well as issuance of working tools.
- Perform IT Inventory & Asset Management.
- Coordinate with different vendors in case of damage or replacement to IT equipment's & make sure the same is delivered within the set timelines.
- Ensuring appropriate levels of information privacy and security oversight and controls.
- Oversee internal and external day to day IT operations of the company.
- Developing the IT governance model and a comprehensive on-going IT project management plan.
- Guiding and providing leadership to the IT department.
- Ensure the required levels of access controls, firewalls and back-up processes are in place.
- Management of all IT related costs to ensure costs are optimized and within budget.
- Ensure that an efficient and sustainable IT infrastructure is in place to support the business.
- Ensure that network infrastructure is optimized for maximum performance.
IT TECHNICAL & CORDINATOR
VAMARA (GROUP OF COMPANIES)
01.2021 - 12.2022
- Working as an IT& Technical coordinator providing support to all company's under the vamara group of companies Namely; ETG falcon gas, supra feeds, FVG milling, QCL, freshpikt and curechem.
- While at Vamara I got to be the acting IT& Technical coordinator from 2021- 2022 and was responsible for planning, monitoring and maintenance of all IT infrastructure for the Vamara Group and IT policy implementation in the whole country.
- Provide technical assistance in the use of PC hardware, Software, and operate a multi- platform computer environment, monitor, and assist resolve issues remotely and on site.
- Set up and configure desktop computers, peripherals and accounts assigning security level, install software (MS Office, skype, adobe reader, flash player, java, SAP, ERP, Citrix, Sage) and repair hardware and peripherals.
- Troubleshoot, repair, and maintain office PC (such as laptops, desktops, Local storage, Scanners, 3G/4G Routers and Multifunction printer configuration) check peripherals on a network to diagnose, hardware versus software problems and escalate corrective procedures to other technical resources as appropriate.
- Perform routine security checks on user and Data center systems within the office.
- Monitoring, tracking and escalating incidents/ issues within our helpdesk and various vendors' helpdesk platforms, various company groups and vendors.
- Undertaking IT projects and manage them to completion.
- Onboarding of new staff to company IT policies as well as issuance of working tools.
- Perform IT Inventory & Asset Management.
- Coordinate with different vendors in case of damage or replacement to IT equipment's & make sure the same is delivered within the set timelines.
- Ensuring appropriate levels of information privacy and security oversight and controls.
- Oversee internal and external day to day IT operations of the company.
- Developing the IT governance model and a comprehensive on-going IT project management plan.
- Guiding and providing leadership to the IT department.
- Ensure the required levels of access controls, firewalls and back-up processes are in place.
- Management of all IT related costs to ensure costs are optimized and within budget.
- Ensure that an efficient and sustainable IT infrastructure is in place to support the business.
- Ensure that network infrastructure is optimized for maximum performance.
IT Help desk support
Zambian Lotto Ltd
09.2017 - 12.2020
- Worked as an IT Consultant (Helpdesk support) helping out any agent who had any challenges with POS systems and making sure that all the mistakenly generated tickets are canceled in the system to avoid shortages.
- Giving assistance to end users in LAN, WAN troubleshoots, CCTV Monitoring and installation, giving support in broadcasting Zambian Lottery game show live on ZNBC TV 1 & 2 day to day.
Project
Zambia Air Force
- Installation of LAN/WAN and IP CCTV cameras.
Education
Certificate - programing trainer
Hikvision
09.2023
IT ISP Technician -
Airlink Broadband LTD
01.2023
Advanced Certificate - Computer Studies
Evely Hone Collage
01.2019
Certificate - Microsoft office
ZASP
12.2015
Grade 12 School Certificate -
Lundazi Day Secondary School
12.2015
Skills
- Communication skills
- Computer repairs
- Integrity and confidentiality
- Presentation skill
- Programming
- Records management
- Networking
- Security
License Type
B manual
Contacts
+260-976408099
Davidlungu336@gmai.com
Languages
- Nyanja
- Bemba
- English
References
- Mr. Mutale, HOS, +260977317436
- Mr. Mike, Sr IT ISP Technician, +260979685162
- Mr. Suraj, System Administrator, +260976574894
- Angel Awlk, Programs Coordinator, +260970292622
- Ms. Priscilla, Tutor, +260972826157
- Mr. Keji ,+260 977363786
- Mr. Ndeke, Class Teacher, +260967598400
Personal Information
- Date of Birth: 03/20/97
- Gender: Male
- Nationality: Zambian
- Marital Status: Married
- Religion: Christianity
Driving License Number
50117970
Nrc Number
414184/51/1
Work Preference
Job Search Status
Open to workWork Type
Contract WorkFull TimeLocation Preference
RemoteOn-SiteSalary Range
ZK27000/yr - ZK70000/yrTimeline
IT Technician
Napoli property
01.2025 - Current
IT ASSISTANT
SEBAFOODS (260BRANDS LIMITED)
01.2023 - 12.2024
IT TECHNICAL & CORDINATOR
VAMARA (GROUP OF COMPANIES)
01.2021 - 12.2022
IT Help desk support
Zambian Lotto Ltd
09.2017 - 12.2020
Project
Zambia Air Force
Certificate - programing trainer
Hikvision
IT ISP Technician -
Airlink Broadband LTD
Advanced Certificate - Computer Studies
Evely Hone Collage
Certificate - Microsoft office
ZASP
Grade 12 School Certificate -
Lundazi Day Secondary School