Summary
Overview
Work History
Education
Skills
Certification
Software
Work Availability
Quote
Timeline
Receptionist

TWAAMBO NAMAIKO

ADMINISTRATIVE ASSISTANT
LUSAKA

Summary

I am a proactive result-oriented individual who endeavors to perform my obligations in the most cost effective and most efficient manner. Focused Billing Clerk with three years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency. Familiar with preparing and distributing customer statements, maintaining thorough and compliant records and resolving customer issues. Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities.

Overview

4
4
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Invoicing

  • Give required information to visitors, parents and potential donors
  • Maintaining manual and electronic databases
  • File and retrieve pupils and staff records and reports
  • Performing office duties that includes ordering school and admin supplies

Receptionist

01.2021 - Current
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Customer Service Representative

03.2020 - 12.2020
  • Answered incoming calls from customers to create orders, resolve issues, initiate refunds, and modify account information
  • Listened calmly to complaints and resolved issues in a professional and accommodating manner
  • Volunteered for overtime shifts to provide additional support during holidays.

Data entry clerk / administrative assistant

01.2019 - 02.2020
  • Handled basic bookkeeping tasks
  • Maintained manual and electronic data bases
  • Filed and retrieved corporate records, documents, and reports
  • Returned Zambia Revenue Authority (ZRA) and (NAPSA) every month.

Research Assistant

08.2018 - 09.2018
  • Prepared interview questions
  • Recruited and interviewed subjects for the project
  • Maintained accurate records of interviews, safeguarding the confidentiality of subjects, as necessary
  • Travelled to field sites to collect and record data

IEC Officer Assistant/Intern

08.2016 - 12.2016
  • Selected, developed, catalogued and classified library resources
  • Ensured that library services met the needs of particular groups of users
  • Assisted readers to use computer equipment, conduct literature searches etc
  • Promoted the library resources to users and community.

Education

Bachelor of Library and Information Science -

The University of Zambia

Monitoring and Evaluation Certificate - undefined

The University of Zambia

Skills

Electronic invoicing

undefined

Certification

Microsoft Office, Excel and SPSS Certificate

Software

Xero

Spss

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Receptionist

01.2021 - Current

Customer Service Representative

03.2020 - 12.2020

Data entry clerk / administrative assistant

01.2019 - 02.2020

Research Assistant

08.2018 - 09.2018

IEC Officer Assistant/Intern

08.2016 - 12.2016

Invoicing

Bachelor of Library and Information Science -

The University of Zambia

Monitoring and Evaluation Certificate - undefined

The University of Zambia
TWAAMBO NAMAIKOADMINISTRATIVE ASSISTANT