Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hi, I’m
Dean Jones
Lusaka ,Zambia
Work Preference
Summary
Proactive Operations Manager dedicated to enhancing customer experience through streamlined processes and effective team leadership. Leverage strategic planning and process improvement to drive operational efficiency and service quality. Adaptable communicator and problem-solver ready to thrive in fast-paced environments.
Overview
24
years of professional experience
Work History
SECUAID PROTECTION SERVICES Lusaka , Zambia
Operations Manager, Customer Experience
03.2018 - Current
Job overview
- Implemented process improvements to streamline customer support operations.
- Led customer service training programs to enhance team performance and service quality.
- Collaborated with cross-functional teams to resolve customer issues effectively.
AFRIC NAMA MINING LTD Chililabombwe, Zambia
Workshop Manager
01.2016 - 12.2018
Job overview
- Managed daily workshop operations and coordinated staff schedules effectively.
- Oversaw maintenance of equipment and ensured compliance with safety standards.
- Trained new employees on workshop procedures and operational best practices.
TURBO AGENCIES KITWEKitwe, ZM
Site Manager
03.2016 - 12.2017
Job overview
- Supervised daily site operations and ensured adherence to safety protocols.
- Coordinated workforce schedules to optimize labor efficiency and resource allocation.
- Managed equipment maintenance and repairs to minimize downtime and enhance productivity.
DIESEL ELECTRIC-BOSCH KITWEKitwe, ZM
Warehouse Manager
02.2015 - 09.2015
Job overview
- Supervised daily warehouse operations ensuring efficient workflow and safety compliance.
- Managed inventory levels using advanced tracking systems and coordinated restocking efforts.
- Trained and mentored staff on proper handling of equipment and safety protocols.
ENGEN/WIMPY KITWEKitwe, ZM
Shop Manager
01.2011 - 12.2012
Job overview
- Managed daily operations of high-traffic restaurant environment.
- Oversaw staff scheduling and ensured adequate coverage for shifts.
- Trained and mentored new employees on service standards.
- Maintained inventory levels and ordered supplies as needed.
KINGS GROUP OF COMPANIES Lusaka , ZM
Factory Manager
01.2006 - 11.2011
Job overview
- Oversaw daily manufacturing operations to ensure efficiency and quality standards.
- Managed staff scheduling and resource allocation for optimal production flow.
- Implemented safety protocols to maintain a secure working environment for employees.
- Coordinated with suppliers to ensure timely delivery of raw materials and components.
- Trained new employees on machinery operation and safety procedures effectively.
- Enforced disciplinary measures when necessary according to company policies.
- Managed the hiring process of new staff members as well as provided training and development programs for existing staff.
AMBRO GROUP OF COMPANIES Lusaka , Zambia
Supervisor of Factory Operations
01.2003 - 12.2005
Job overview
- Supervised daily factory operations to ensure compliance with safety protocols.
- Coordinated workflow between departments to optimize production efficiency.
- Trained new employees on operational procedures and safety standards.
Education
Rhodespark Secondary Lusaka , Zambia
Skills
- Process improvement
- Customer service training
- Inventory management
- Equipment maintenance
- Data analysis
- Safety compliance
- Team leadership
- Logistics oversight
Affiliations
- Motor Sports
- Swimming
- Farming
Timeline
Operations Manager, Customer Experience
SECUAID PROTECTION SERVICES
03.2018 - Current
Site Manager
TURBO AGENCIES KITWE
03.2016 - 12.2017
Workshop Manager
AFRIC NAMA MINING LTD
01.2016 - 12.2018
Warehouse Manager
DIESEL ELECTRIC-BOSCH KITWE
02.2015 - 09.2015
Shop Manager
ENGEN/WIMPY KITWE
01.2011 - 12.2012
Factory Manager
KINGS GROUP OF COMPANIES
01.2006 - 11.2011
Supervisor of Factory Operations
AMBRO GROUP OF COMPANIES
01.2003 - 12.2005
Rhodespark Secondary
11.2002