Hi, I’m
Deborah Tembo
Lusaka,Zambia
Summary
Experienced customer care service provider with excellent project management, testing and decision-making abilities. Proficient in assessing day-to-day operations and preparing crews for emergency situations. Ready to bring 1 year of experience to challenging new role.
Articulate business driven to succeed. Strategic planning and client relationship management expert.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
years of professional experience
Work History
Diadem Human Capital Solutions Lusaka, Zambia
Sales and Marketing Assistant
09.2023 - Current
Job overview
- Developed and executed marketing campaigns to promote products and services.
- Created and maintained customer databases for sales tracking purposes.
- Assisted in the development of pricing strategies to maximize profits.
- Conducted market research to identify potential customers and markets.
- Analyzed customer feedback to improve product quality and service offerings.
- Provided support in the preparation of presentations, proposals, and reports for clients.
- Generated leads through cold calling activities.
- Coordinated with other departments to ensure successful execution of marketing plans.
- Organized trade show events to increase brand visibility and generate leads.
- Maintained a positive relationship with existing customers by providing excellent customer service.
- Collaborated with team members on various projects such as developing promotional materials, brochures, emails.
- Responded promptly to customer inquiries via phone calls or emails.
Panland Development Contractors Lusaka, ZM
Procurement Officer
02.2022 - 08.2023
Job overview
- Developed and implemented procurement policies, procedures, and systems to ensure compliance with applicable laws and regulations.
- Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing.
- Monitored supplier performance metrics such as delivery times, quality of goods and services, pricing levels.
- Conducted market research in order to identify potential suppliers and obtain competitive bids from them.
- Negotiated contracts with vendors in order to secure the most favorable terms possible.
- Managed supplier relationships by providing timely responses to inquiries, addressing issues promptly.
- Evaluated products and services offered by vendors based on factors such as price, quality, availability, reliability.
- Processed payments to suppliers within established timelines while ensuring accuracy of invoice details.
- Generated periodic reports related to procurement activities for senior management review.
- Ensured that all purchases were made in accordance with organizational policies and procedures.
- Researched new sources of supply in order to improve cost savings opportunities.
Road Development AgencySolwezi, Zambia
Environmental Health and Safety Manager
08.2018 - 09.2018
Job overview
- Developed and implemented safety policies, procedures, and programs to ensure compliance with federal, state, and local regulations.
- Conducted hazard assessments and identified potential environmental health and safety risks.
- Provided guidance on the proper selection of personal protective equipment.
- Ensured that all relevant safety records were kept up-to-date.
- Inspected workplaces regularly to identify potential hazards or violations of safety standards.
- Responded promptly to employee reports of unsafe conditions or practices.
- Investigated accidents and injuries involving workers at the facility.
Zambia Environmental Management AssociationSolwezi, Zambia
Environmental Consultant
07.2018 - 09.2018
Job overview
- Developed environmental impact assessment reports to identify potential risks and proposed mitigation measures.
- Conducted research on local regulations and standards for environmental protection.
- Provided technical guidance to clients in the development of sustainable solutions.
- Collaborated with other departments to ensure compliance with applicable laws and regulations.
- Evaluated the effectiveness of existing environmental management systems and made recommendations for improvement.
- Conducted audits of various sites to verify compliance with safety protocols.
Education
Mulungushi UniversityKabwe, ZM
Bachelor of Environmental Studies from Environmental Science
11-2020
Skills
- Radiation safety
- Hazardous Materials Handling
- Incident Reporting
- Environmental Monitoring
- Customer Care
- Sales and Marketing Specialist
- Business Research
- Business and Management
- Business Consultant
Languages
English
First Language
Timeline
Sales and Marketing Assistant
Diadem Human Capital Solutions
09.2023 - Current
Procurement Officer
Panland Development Contractors
02.2022 - 08.2023
Environmental Health and Safety Manager
Road Development Agency
08.2018 - 09.2018
Environmental Consultant
Zambia Environmental Management Association
07.2018 - 09.2018
Mulungushi University
Bachelor of Environmental Studies from Environmental Science
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