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Diana Chikuwile
Lusaka
Summary
I am a goal getter, very confident and very reliable.
Overview
21
21
years of professional experience
Work History
Administrative Assistant/Receptionist
Southgate Investments Limited
02.2008 - Current
- Coordinated office operations, ensuring smooth administrative, logistical, and approval processes.
- Oversaw front office operations and handled switchboard activities.
- Record and distribute incoming and outgoing correspondence including the organisation email account.
- Develop and maintain the electronic and manual filing systems for documents, records and reports including management of the Customer Database.
- Ensure that office equipment is maintained, relevant records are up to date and that all administration processes work effectively.
- Managed inventory of office supplies to ensure optimal levels were maintained.
- Facilitated travel and accommodation planning to support team mobility.
- Organise events and make arrangements for meetings as required.
- Arrange meetings, take minutes, prepare and distribute.
- Managed payroll functions, ensuring timely and accurate compensation for all employees.
- Supported the Security Manager in monitoring adherence to security protocols.
- Compiled and analyzed staff statistics for reporting and management review.
- Oversaw disciplinary procedures to uphold workplace standards and accountability among staff.
- Adherence to safety and health policies.
Account Executive
Pacenet Advertising consultants
03.2005 - 01.2006
- Supported business development by identifying and pursuing potential business opportunities.
- Assisted in preparing and drafting proposals, ensuring clarity and persuasiveness.
- Played prime support in planning and managing of events and ensured quality service delivery.
- Provided support preparing and drafting proposal and ensured they were reflective and compelling.
- Contributed to planning and managing events, ensuring high-quality service delivery.
- Gathered and analyzed feedback to address concerns and enhance team performance. to team members’ and clients’ feedback to ensure corrective actions and also helped resolve any issues or conflicts that arose.
- Paid attention to team members’ and clients’ feedback to ensure corrective actions and also helped resolve any issues or conflicts that arose.
- Effectively supervised staff by clearly delegating tasks and setting deadlines for junior staff.
- Performed quality administrative as well as logistical support and promoted smooth flow of operations.
Education
Diploma - Public Administration
University of Zambia
Grade Twelve Secondary School certificate -
Matero Girls Secondary School
Skills
- Office administration
- Scheduling appointments
- Record management
- Customer service
- Process improvement
- Computer savvy
- MS Office applications
- Coordinating skills
- Organizing skills
- Able to work under tight deadlines
- Can work with minimal supervision
- Team player
- Leadership
- Communication skills
Personal Information
- Gender: Female
- Nationality: Zambian
Nrc Number
799512/11/1
Languages
English
First Language
Bemba
Beginner
A1
Chinyanja
Beginner
A1
Timeline
Administrative Assistant/Receptionist
Southgate Investments Limited
02.2008 - Current
Account Executive
Pacenet Advertising consultants
03.2005 - 01.2006
Diploma - Public Administration
University of Zambia
Grade Twelve Secondary School certificate -
Matero Girls Secondary School