Diana Howe

Results-driven Hospitality & Operations Manager with over 7 years of experience in high-volume restaurant and luxury resort environments. Expertise in team management, cost control, and service standard maintenance. Strong background in staff training, stock control, vendor management, and compliance. Aiming to leverage operational leadership to enhance guest experiences at Protea Hotels.

• Managed operations for 26 fully serviced luxury apartments with a team of 30 subordinates across housekeeping, laundry, grounds, and pool maintenance.
• - Maintained brand standards for cleanliness, presentation, and guest experience across all accommodation units
• - Supervised daily operations of housekeepers, laundry staff, gardeners, and pool attendants
• - Controlled inventory for cleaning supplies and amenities, reducing stock shortages and costs
• - Implemented quality checks that improved guest review ratings for room cleanliness
• - Coordinated maintenance with engineering to minimize room downtime.

• - Managed monthly stock planning, daily stock movement reports, and physical stock takes
• - Processed purchase orders and coordinated distribution from main warehouse to all branches
• - Created system codes for new stock imports from China, improving inventory accuracy
• - Maintained clear communication between stock control personnel and branch teams

• Wilgrajo Properties Lusaka, Zambia | July 2019 – January 2020_
• - Drafted lease agreements and managed property documentation
• - Coordinated submission of documents for Ministry of Lands processing
• - Maintained filing and records management systems.