DIANA KAPESEBELE
Lusaka
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
01.2023
- Managing my real estate Business
CUSTOMS OFFICER
ZAMBIA REVENUE AUTHORITY
12.2010 - 12.2022
- Facilitation of Trade and collection of Government revenue, conducting physical examination on imports and exports, scanning of Trucks, calculating payable duties, issuing CIPs, issuing CE 7 receipts, Generating Tl and Releasing Customs Documents
HEAD MESSENGER
ZAMBIA REVENUE AUTHORITY
03.2007 - 12.2010
- Supervising messengers (Cleaners), Supervising gardeners, ensuring that surrounding and Offices are clean at all times.
RECEPTIONIST
PALMWOOD LODGE
10.2005 - 02.2007
- Taking Bookings for Accommodation, Handling Enquires, Checking-in and Checking-out guests and Supervising Housekeeping Staff.
TRAINEE MANAGER (ATTACHMENTS)
HOTEL EDINBURGH
01.2003 - 12.2003
- Worked in all the Hotel departments namely Front Office, Restaurant, House Keeping and Management Offices.
HOSTESS
SUN INTERNATIONAL
01.2001 - 12.2001
- Take bookings for Dinner, clean and Set the dining room for dinner, file guest registers, filling restaurant documents and interact with guests to find out compliments and complaints
Skills
- Supervision and leadership
- Relationship Building
- Customer Service
- Data Entry
- MS Office
- Friendly, Positive Attitude
- Critical Thinking
- Data Management
- Problem-Solving
- Good Telephone Etiquette
- Interpersonal Communication
- Multitasking Abilities
Accomplishments
- Awarded best student in the General Hospitality class of 2000 at Hotel and Tourism Training Institute.
- Recognition of rendering excellent customer service to guests while working with Sun International Zambia.
- Head of the Team that transformed the image and surroundings of ZRA head office
Educationalbackground
1995-1996, Rusangu Secondary School, Grade Nine school certificate, 1997-1999, Nyimba Secondary School, Grade Twelve school certificate, January 2000 — December 2000, Hotel and Tourism Training Institute, Certificate in General Hospitality, January 2002 — December 2004, Hotel and Tourism Training Institute, Diploma in Hotel Management
Coursesandworkshops
- 06/2001, Food and Beverage Course, Certificate of Training
- 12/2007, National Training workshop on Occupational health and Safety, Risk assessment and Safety Audit., Certificate of participation
- 11/2008, Fire Marshall workshop, Certificate of participation
- 06/2010, HIV/ADIS Peer educator workshop, Certificate of participation
- 07/2021, Aviation Security Screeners Course, Certificate of Training
- 04/2021, Airport Passenger Control (online course), Certificate of achievement
- 04/2022, Customs Transit (online course), Certificate of achievement
- 04/2022, Rules of Origin (online Course), Certificate of achievement
- 09/2022, Customs Basic Course, Certificate
- 03/2023, Future search entrepreneurship, Certificate of participation
- 06/2024, Residential Childcare leadership and management (online course), Certificate of achievement
- 06/2024, Essential Baby Care (online course), Certificate of achievement
Attributes
- Hardworking
- Honest
- Self-starter
- Drive for Results
- Team player
- Computer literate
Personal Information
- Date of Birth: 10/02/81
- Gender: Female
- Nationality: Zambian
- Marital Status: Married
References
- Hotel and Tourism Training Institute, Private bag E 186, Lusaka, +260 239637 / 222604-5
- Mr. Msimuko Kweger, Zambia Revenue Authority, P.O box 35710, Lusaka, +260 97786144
Hobbies and Interests
- Interacting with people
- Reading
- Cooking
- Playing netball
- Traveling
Interacting with people, Reading, cooking, Playing. netball and Traveling
i love interacting with people understanding and learning different cultures, reading novels, cooking is my heart beat i enjoy playing netball and travel
Timeline
01.2023
CUSTOMS OFFICER
ZAMBIA REVENUE AUTHORITY
12.2010 - 12.2022
HEAD MESSENGER
ZAMBIA REVENUE AUTHORITY
03.2007 - 12.2010
RECEPTIONIST
PALMWOOD LODGE
10.2005 - 02.2007
TRAINEE MANAGER (ATTACHMENTS)
HOTEL EDINBURGH
01.2003 - 12.2003
HOSTESS
SUN INTERNATIONAL
01.2001 - 12.2001