Diana Phiri
Summary
Proven Sales Executive at Sbeity Computer Zambia, adept in sales strategy and customer relations, significantly exceeding sales goals. Expert in Microsoft Excel and active listening, I've cultivated lasting customer relationships and resolved complaints, enhancing loyalty. My leadership in sales presentations and mentorship in high-stress environments underscore my results-driven approach.
Overview
9
9
years of professional experience
Work History
Sales Executive
Sbeity Computer Zambia
Lusaka
06.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Customer Service Representative
Sbeity Computer Zambia
Lusaka
10.2017 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Spectra Filling Station
Lusaka,zambia
04.2015 - 10.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Munali Girls Secondary School
Lusaka2013
Skills
- Sales expertise
- Sales Presentations
- Sales strategy
- Sales Planning
- Active Listening
- Data Entry
- Customer Relations
- Call center experience
- Money handling abilities
- Complaint Handling
- Microsoft Excel
Timeline
Sales Executive
Sbeity Computer Zambia
06.2022 - Current
Customer Service Representative
Sbeity Computer Zambia
10.2017 - Current
Cashier
Spectra Filling Station
04.2015 - 10.2017
High School Diploma -
Munali Girls Secondary School