DICKSON MPAFYA
Lusaka
Summary
Dynamic Country General Manager with a proven track record at Infinix Mobile Zambia, excelling in driving sales growth and optimizing team performance. Adept in strategic planning and effective communication, I consistently exceed targets while fostering strong client relationships and ensuring operational efficiency. A reliable leader with exceptional problem-solving skills.
Overview
11
11
years of professional experience
Work History
Country general Manager
Infinix Mobile Zambia (Carlcare services limited)
01.2021 - Current
- Ensure annual sales revenue and sales volume targets are consistently met or exceeded.
- Oversee the overall operations and day-to-day management of the company.
- Develop and expand the client base by identifying new business opportunities and promoting company products.
- Lead, manage, and support team members to optimize workflow, productivity, and performance.
- Monitor company expenditures to ensure cost efficiency and adherence to budgetary controls.
- Oversee go-to-market (GTM) strategies for new products, ensuring successful launches and sustained market performance.
- Conducting performance evaluation for key staff in management positions.
Retail Manager
Infinix Mobile Zambia (Carlcare services limited)
07.2018 - 12.2020
- Monitoring daily sales performance for both sales supervisors and in-store promoters.
- Ensuring compliance with company policies and company retail standards.
- Ensuring excellent customer service and in-store experience through training of staff and monitoring.
- Managing store operations (staffing, inventory management and display standards).
- Relationship maintenance between the store owners and the company.
- Conducting performance evaluations for sales supervisors and promoters.
Sales Supervisor
Infinix Mobile Zambia (Carlcare services limited)
10.2017 - 06.2018
- Developing new stores in order to sell the company goods.
- Marketing company goods.
- Supervising day to day sales activities for promoters.
- Conducting performance evaluations for promoters.
- Coordinating promotion activities in boosting sales.
- Conducting store inspections to ensure that good display standards of company products are adhered to.
Sales Representative
Incredible digital connection
03.2016 - 09.2017
- Receiving, sorting and distribute new stock received by the company.
- Carrying out monthly stock taking in order to know the stock that moves fast.
- Retrieving information when requested.
- Preparing stock records and reports.
- Monitoring and maintaining shop supplies.
- Ensuring office equipment is properly maintained and serviced.
- Performing work related errands as requested by direct supervisor.
- Keeping shop counter area clean and tidy.
- Selling products directly to walk in clients.
- Maintaining and developing good relationship with customers through personal contact or meetings or via telephone etc.
SALES REPRESENTATIVE
YALELO ZAMBIAN FISH
02.2015 - 02.2016
- Coordinated and executed timely delivery of fish products to clients, ensuring quality and customer satisfaction.
- Conducted direct sales at weekly markets, engaging customers and promoting products to drive revenue.
- Managed direct, on-site sales of fish to clients at the warehouse, including order handling and customer service.
Education
Masters of Business administration (MBA) -
Zcas University
Lusaka07-2027
Bachelor Of Business Administration -
National Institute of Public Administration (NIPA)
Lusaka12-2025
Grade 12 Certificate -
KAMWALA SECONDARY SCHOOL
Lusaka12-2014
Skills
- Task prioritization skills
- Time management skills
- Problem-solving skills
- Critical thinking skills
- Attention to detail
- Reliable
- Self-motivated
- Service-minded
- Interpersonal negotiation skills
- Intercultural communication skills
- Team player
- Effective communication
- Leadership
- Ability to work to deadlines
- Flexible approach
References
- Tisaine Banda, Human Resource Manager, Mika Hotels Zambia, +260-973-099812
- Davison Kashanga, Investment Advisor, Frontier Capital Partners, +260-771-693133
- Alinjavwa Siame, Human Resource Manager, Carlcare services limited, +260-964-744126
Personal Information
- Date of Birth: 02/13/96
- Gender: Male
- Nationality: Zambian
- Marital Status: married
Nrc Number
389788/10/1
Languages
English
Proficient (C2)
C2
nyanga
Proficient (C2)
C2
Bemba
Intermediate (B1)
B1
Accomplishments
Global Top Performer award, awarded in 2022 after having the highest revenue and profit growth rate in 2022 compared to all countries in which Infinix was operating at that time.
Timeline
Country general Manager
Infinix Mobile Zambia (Carlcare services limited)
01.2021 - Current
Retail Manager
Infinix Mobile Zambia (Carlcare services limited)
07.2018 - 12.2020
Sales Supervisor
Infinix Mobile Zambia (Carlcare services limited)
10.2017 - 06.2018
Sales Representative
Incredible digital connection
03.2016 - 09.2017
SALES REPRESENTATIVE
YALELO ZAMBIAN FISH
02.2015 - 02.2016
Masters of Business administration (MBA) -
Zcas University
Bachelor Of Business Administration -
National Institute of Public Administration (NIPA)
Grade 12 Certificate -
KAMWALA SECONDARY SCHOOL