Djenabou Toure Gondwe
Lusaka,09
Summary
A high energy and results-driven professional in procurement, customer service, retail, administration, marketing and enterprise. I have excellent planning and organizational skills which result in the optimum functioning of the department and the consistent achievement of excellent standards. Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Procurement Specialist
ZAMTEL
Lusaka
10.2021 - Current
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Purchase goods or services that meet the quantity and quality expectations of the organization
- Evaluate and negotiate contracts when needed
- Track inventory with vendors
- Stay up to date on industry trends and new products
- Compare available goods with the industry trends to determine appropriate pricing.
- Liaise with suppliers and project managers regarding updates and details of goods
- Create purchase orders and tally these with supply requests and orders
- Analyze invoices to ensure accuracy of goods delivered
- Monitor inventory to ensure the flow of goods remains positive
- Attend meetings with the legal department to endure any contractual obligations are favorable to the company
- Work closely with the projects team to understand details of the procurement requirements
- Evaluate the performance of certain vendors in order to decide whether or not to continue buying from them.
- Provide updates about procurement related progress and potential delays on a daily basis to the Supply chain manager
- Maintain positive working relationships with strategic suppliers to assure cost, quality and delivery targets are met.
- Strategize with various departments and suppliers to ensure the organizations’ future needs are met seamlessly.
Retail Consultant
ZAMTEL
Livingstone
06.2016 - 10.2021
- Being the first point of contact for customers who wish to speak to a representative from Zamtel, Experience in dealing with irate customers and making me able to keep calm under and perform under pressure.
- Assist customers with commonly asked questions.
- As an agent I am knowledgeable about the company products and services to assist customers effectively and efficiently.
- Ensured team-wide commitment to premiere customer service quality standards .Exceeded personal and corporate sales goals.
- Managed storefront financial responsibilities, including deposits, inventory maintenance, and processing financial transactions.
- Successfully fulfilled interim leadership duties in the absence of Retail Store Team leader.
- Developed and implemented proactive marketing strategies in order to enhance in-store sales performance.
- Maintained a strong knowledge of company's products, pricing plans, promotions, and service features.
- Assisted customers in understanding their monthly bill.
- Provided efficient, courteous customer service and assisted in all aspects of product offerings and services.
- Understand customer's needs and helped them discover how our products meet those needs. Educated and engaged customers through product demonstrations.
- Provided customer support for cellphone and plan issues .Performed phone upgrades, line activation's, and exchanges.
- Demonstrated and recommended products and services.
Key Accounts Manager | Enterprise Sales
ZAMTEL
Lusaka
08.2018 - 03.2019
- Met with customers in a sales environment to drive product sales and knowledge
- Demonstrated advanced products knowledge
- Adheres to any and all company policies and procedures
- Made sales appointments with clients
- Teamed with other employees to make sure that product are available in store.
- Generated new leads by meeting with consumers
- Followed up with any clients to make sure that they are satisfied with product
- Assembled any product displays in a given market
- Met with retail associates to help them effectively sell products
- Found new target markets and penetrates them to drive sales
- Discovered how to market products to new users
- Uses the Internet to push products to a given target market
- Works with the marketing department to develop new sales strategies
- Teaches other sales consultants how to make sales to potential consumers
- Discovers target markets and advantages of other companies
- Demonstrates advanced sales knowledge
- Always looks for new ways to make products attractive to customers
Customer Care Agent
ZAMTEL
Lusaka
06.2015 - 06.2016
- Obtained client information by answering telephone calls and verifying information given by customers.
- Determined eligibility by comparing client information to requirements.
- Established policies by entering client information and confirming pricing.
- Informs clients by explaining procedures; answering questions and providing information.
- Maintained communication equipment by reporting problems.
- Maintained and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updated job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplished sales and organization mission by completing related results as needed.
Customer Service Agent
Airtel Zambia Ltd
Lusaka
10.2013 - 04.2014
- Provided primary customer support to internal and external customers.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Contacted customers to return routine and general calls promptly.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Procurement And Supply [CIPS]
University of Lusaka
Lusaka 02.2020 - Current
Diploma - Advanced Purchasing And Supply Diploma [CIPS]
Zambia Institute of Management
Lusaka 02.2012 - 06.2013
Diploma - Diploma of Purchasing And Supply [CIPS]
Livingstone Institute of Business And Engineering
Livingstone 01.2010 - 11.2010
High School Diploma -
Mary Queen of Peace
Lusaka 02.2003 - 12.2008
Skills
Category Management
Project Management
Relationship Management
Customer Care
Negotiation Skills
Analytical Skills
Accomplishments
- Select type of change by marking in the appropriate box with “X”
- Orfeiture of Shares
- Ttach a copy of a call on shares
- The forfeiture should be in accordance with the Articles of Association
- Surrender of Shares
- ART B
Referees
1. Chibuye Worried
Job title: Senior Manager – Enterprise
Zamtel House, P.O Box 37000, Lusaka, Zambia
Contact details: +260 950 004467
2. Mirriam Zulu Mizinga
Job title: Customer Experience Manager
Zamtel House, P.O Box 37000, Lusaka, Zambia
Contact details: +260 950 003 178
3. Longwe Ignitius
Job title: Supply Chain Manager
Zamtel House, P.O Box 37000, Lusaka, Zambia
Contact details: +260 950 004561
Timeline
Procurement Specialist
ZAMTEL
10.2021 - Current
Bachelor of Arts - Procurement And Supply [CIPS]
University of Lusaka
02.2020 - Current
Key Accounts Manager | Enterprise Sales
ZAMTEL
08.2018 - 03.2019
Retail Consultant
ZAMTEL
06.2016 - 10.2021
Customer Care Agent
ZAMTEL
06.2015 - 06.2016
Customer Service Agent
Airtel Zambia Ltd
10.2013 - 04.2014
Diploma - Advanced Purchasing And Supply Diploma [CIPS]
Zambia Institute of Management
02.2012 - 06.2013
Diploma - Diploma of Purchasing And Supply [CIPS]
Livingstone Institute of Business And Engineering
01.2010 - 11.2010
High School Diploma -
Mary Queen of Peace
02.2003 - 12.2008