Dominic Mulenga Bwalya
Lusaka
Summary
IT professional with 10 years of experience in IT support, systems administration, and infrastructure maintenance. Proven expertise in troubleshooting hardware and software issues, network and system administration, and helpdesk support. Skilled in Office 365, Google Workspace, and LAN infrastructure. Committed to continuous learning and optimizing IT processes. Planning to pursue a Bachelor's Degree in Project Management to enhance my expertise further and contribute more effectively to organizational growth.
Overview
14
14
years of professional experience
Work History
Senior BIT Officer
Unifi Zambia
01.2024 - Current
- Overseeing IT operations and infrastructure maintenance to support business continuity.
- Leading technical teams in troubleshooting complex IT issues and improving system efficiencies.
- Managing IT projects to ensure alignment with company objectives and technology advancements.
- Providing strategic input on IT policies, security measures, and process improvements.
Assistant Team Lead – ICT
Unifi Zambia
01.2021 - 01.2024
- Supervised the ICT support team, ensuring timely and effective resolution of IT issues.
- Led initiatives to enhance IT infrastructure, system security, and business technology processes.
- Coordinated IT training programs for employees to optimize system usage and efficiency.
- Assisted in planning and executing IT upgrades and digital transformation projects.
ICT Support Officer
Unifi Zambia
01.2015 - 01.2021
- Provided frontline IT support, troubleshooting system and network issues.
- Maintained and upgraded computer systems, printers, and peripherals.
- Managed IT asset inventory and documentation.
- Assisted with software installations, updates, and user account management.
IT Support Technician
Scafire IT and Programming Solutions
01.2015 - 01.2016
- Provided IT support and troubleshooting for hardware and software issues.
- Assisted with LAN installations and infrastructure maintenance.
- Conducted system diagnostics and resolved network connectivity issues.
ICT Technical Support (Part-Time)
Legacy Technologies Limited
01.2014 - 01.2015
- Provided technical support for IT infrastructure and networking projects.
- Assisted with LAN installation and troubleshooting.
Stock Controller
Upstreet Consultancy Services (Camran Foods Ltd)
01.2013 - 02.2014
- Prepared daily and monthly reports in the AURA System.
- Recorded invoices and reconciled stock with purchase orders.
- Managed supplier sourcing and procurement.
- Managed inventory levels to ensure product availability and minimize shortages.
- Conducted regular stock audits to maintain accurate inventory records.
- Coordinated with suppliers to schedule timely deliveries and resolve discrepancies.
- Utilized inventory management software to track stock movements and updates.
- Monitored stock levels to ensure adequate supply for production needs.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Technical Support (Trainee)
Legacy Technologies Limited
Lusaka
01.2012 - 12.2012
- Assisted with LAN installations and IT support.
- Worked alongside senior team members to learn related job tasks and roles.
- Provided IT support to Clients on various tasks and duties.
Education
Bachelor of Science - Project Management
Cavendish University
Lusaka12-2029
Advanced Diploma - Information Systems and Programming
National Institute of Public Administration (NIPA)
Lusaka, Zambia06-2013
Secondary School Certificate -
Saint Clements Secondary School
Mansa, Zambia11-2002
Skills
- IT Helpdesk & Technical Support
- Computer Hardware/Software Installation & Troubleshooting
- Network & System Administration
- LAN Installation & Infrastructure Planning
- IT Asset Management
- Office 365 & Google Workspace
- User Training & Documentation
- Facilities & Infrastructure Maintenance
- Power Backup & Electrical Knowledge
- Project Coordination
- Team Management
- ITIL & Remote Support Tools (eg, Spiceworks, Jira, Datto)
- Team leadership
- System troubleshooting
- Technical support
- IT project coordination
- IT vendor management
- KPI tracking
- Interpersonal communication
References
- Misheck, Chuwa, Managing Partner, misheckchuwa@hotmail.com, 260-0955844930, Legacy Technologies Limited
- Lillian, B Mwase, Chief Operations Officer, Lillian@unifi.credit, 260-966434600, Unifi Credit
- Leslie, B Zulu, Operations Manager, leslie@unifi.credit, 260-965784174, Unifi Credit
Personal Attributes
- Strong problem-solving and analytical skills
- Excellent communication and teamwork abilities
- Detail-oriented with a proactive approach to challenges
- Ability to remain calm under pressure and deliver effective solutions
- Passion for continuous learning and professional development
Timeline
Senior BIT Officer
Unifi Zambia
01.2024 - Current
Assistant Team Lead – ICT
Unifi Zambia
01.2021 - 01.2024
ICT Support Officer
Unifi Zambia
01.2015 - 01.2021
IT Support Technician
Scafire IT and Programming Solutions
01.2015 - 01.2016
ICT Technical Support (Part-Time)
Legacy Technologies Limited
01.2014 - 01.2015
Stock Controller
Upstreet Consultancy Services (Camran Foods Ltd)
01.2013 - 02.2014
Technical Support (Trainee)
Legacy Technologies Limited
01.2012 - 12.2012
Bachelor of Science - Project Management
Cavendish University
Advanced Diploma - Information Systems and Programming
National Institute of Public Administration (NIPA)
Secondary School Certificate -
Saint Clements Secondary School
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