Donald Phiri
Lusaka
Summary
Dynamic professional with a proven track record at Howard University International, excelling in customer service and analytical skills. Adept at managing complex travel arrangements and enhancing client satisfaction through tailored solutions. Committed to continuous learning and collaboration, ensuring efficient operations and effective communication in all endeavors.
Experienced with data management and entry processes. Utilizes advanced organizational skills to ensure data accuracy and efficiency. Knowledge of database systems and data verification techniques.
Results-oriented data professional with proven ability to manage data entry processes efficiently. Known for high attention to detail and strong organizational skills. Consistently supports team collaboration and adapts seamlessly to shifting priorities, ensuring reliable outcomes.
Overview
14
14
years of professional experience
Work History
Data Entry Coordinator
Electro Commission of Zambia
Kabwe
08.2025 - 11.2025
- Input and verify data entries for accuracy and completeness.
- Manage electronic filing systems to ensure organized document retrieval.
- Assist in the preparation of reports using spreadsheet software.
- Collaborate with team members to streamline data entry processes.
- Update databases with new information and changes as needed.
Consultant
Howard University International
Lusaka, Zambia
03.2022 - 12.2024
- Researched and recommended travel destinations based on client preferences.
- Coordinated travel arrangements including flights, accommodations, and transportation services.
- Provided support in resolving travel-related inquiries and issues efficiently.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
Debt Collector
Ruchi Expertise
Livingstone (Remote)
04.2017 - 12.2020
- Managed collections process to ensure timely recovery of outstanding debts.
- Developed and implemented strategies to improve customer payment compliance.
- Utilized dispute resolution techniques to address client concerns effectively.
- Mentored junior collectors on best practices for effective communication and negotiation.
Business Development Executive
Enterpreneur
Lusaka
02.2012 - 07.2017
- Developed and executed strategic sales plans to drive revenue growth across diverse client segments.
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty through tailored solutions.
- Generated leads for new business development through networking events and social media channels.
- Managed multiple accounts successfully while maintaining a high level of attention to detail, resulting in consistent customer satisfaction ratings.
Education
No Degree - Economics
University of Zambia
Lusaka01-2015
Skills
- Customer service focus
- Accuracy and attention to detail
- Fast typing speed
- Teamwork orientation
- Continuous learning attitude
- Strong analytical skills
- Database management expertise
- Teamwork and collaboration
- Interpersonal skills
- Administration and operations
- Analytical thinking
- Interpersonal communication
travelling soccer fan social and reading.
I have traveled in most part of the Zambian country and lived in most towns. so am familiar with the most areas.
Am mostly social on weekends and try to catch up with family and friends while i watch soccer.
Languages
English
Professional Working
Timeline
Data Entry Coordinator
Electro Commission of Zambia
08.2025 - 11.2025
Consultant
Howard University International
03.2022 - 12.2024
Debt Collector
Ruchi Expertise
04.2017 - 12.2020
Business Development Executive
Enterpreneur
02.2012 - 07.2017
No Degree - Economics
University of Zambia