Dorcas Sagonda
Lusaka
Summary
Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 5 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Operations Coordinator
WIDENERGY AFRICA
Lusaka
01.2020 - Current
- Conducted market research to identify potential customers for sales campaigns.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Assisted with budgeting, forecasting and tracking of sales performance against goals.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Coordinated travel arrangements for sales representatives as needed.
- Maintained an up-to-date database of prospective clients and their contact information.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
- Created pricing strategies in line with company objectives while taking into account competitive pricing strategies.
- Generated leads through cold calling, networking, referrals and other methods.
- Researched industry trends to inform strategic planning decisions related to marketing initiatives.
- Monitored competitors' activities to stay ahead of the competition.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Fostered relationships with customers to expand customer base and retain business.
- Supported sales team by delivering current territory sales data and costing information.
- Partnered with sales representatives during customer consultation to build agency and customer relations.
- Reviewed operational records to prepare productivity reports and track customer volume and sales trends.
- Developed and implemented new sales strategies to update product lines.
- Implemented consultative sales techniques to generate revenues and exceed sales targets.
Sales Strategy Officer
WidEnergy Africa
Lusaka
09.2018 - 03.2019
- Supervised subordinate staff in carrying out daily duties and activities.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Developed strategies for improving operational efficiency while reducing costs.
Production Assistant
Post Newspaper
Lusaka
01.2016 - 07.2016
- Maintained communication between production staff and crew members.
- Worked with the post newspaper as production assistant for 6 months
Education
Certificate - Sales Management
Alison Online Courses
Online02-2023
Psycho social counseling certificate -
Kara Counseling
01.2011
Pre-testing and post-testing certificate -
Kara Counseling
01.2011
Computers certificate in Microsoft word, Excel, PowerPoint, Outlook and Publisher -
Dove Computing
01.2010
Grade 12 Full Certificate -
Delca Palms Private boarding Sch.
01.2009
Grade 1 and 2 -
Faith Christian Academy
Grade 3 and 6 -
Libala basic school
Grade 8 and 9 -
Delca Palms Private boarding school
Grade 10 and 11 -
Mkushi High School
Diploma in Journalism and Public relations -
ZAMCOM
Skills
- Data Entry
- Information Collection
- Project Management
- CRM Software
- Meeting Coordination
- Presenting Ideas and Plans
- Strategic Planning
- Customer Service
- Operations Management
- MS Office
Workshop Seminars
- 2010, Attended census enumerator training, True
- 2011, Attended child counseling with family matters by MARCH Zambia, True
Contact Address
260973651576
Libala Stage 3,
Lusaka
Personal Information
- NRC Number: 356385/16/1
- Date of Birth: 04/07/1993
- Nationality: Zambia
- Marital Status: Single
- Religion: Christian
References
- Ms Gift Sakala, WidEnergy Africa limited, Nalikwanda Road, Woodlands, Lusaka - 0977793088
- Mr Jackson Sitengu,The Post Newspaper , Lusaka - 0978328885
Extracurricular Activities
Member of the Anti Aids club Libala Basic School
Maintenance Prefect at Delca Palms Private School
Disciplinary committee member in the debate club at Mkushi High School
Secretary of the Anti Aids Club (Mkushi High School)
Leader in the Alpha group at Miracle Life Family Church
Accomplishments
- Received an award from my employer as the most dedicated employee.
Certification
- Certificate in sales management.
- persuing a diploma in project management
Languages
English
First Language
bemba
Beginner
A1
Nyanja
Beginner
A1
References
References available upon request.
Timeline
Sales and Operations Coordinator
WIDENERGY AFRICA
01.2020 - Current
Sales Strategy Officer
WidEnergy Africa
09.2018 - 03.2019
Production Assistant
Post Newspaper
01.2016 - 07.2016
Certificate - Sales Management
Alison Online Courses
Psycho social counseling certificate -
Kara Counseling
Pre-testing and post-testing certificate -
Kara Counseling
Computers certificate in Microsoft word, Excel, PowerPoint, Outlook and Publisher -
Dove Computing
Grade 12 Full Certificate -
Delca Palms Private boarding Sch.
Grade 1 and 2 -
Faith Christian Academy
Grade 3 and 6 -
Libala basic school
Grade 8 and 9 -
Delca Palms Private boarding school
Grade 10 and 11 -
Mkushi High School
Diploma in Journalism and Public relations -
ZAMCOM
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