DORCAS MUTALE CHANDA
Solwezi,Solwezi
Summary
Result driven, clear focus on meeting and exceeding organizational targets while maintaining compliance and customer satisfaction. Driven to maximize resource utilization and boost performance with proactive strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Accomplished Project Officer adept at coordinating documentation, spreadsheets, presentations and supporting materials. Detail-oriented and methodical professional with an analytical approach. Prepared to apply extensive knowledge and experience to challenging new roles
Overview
10
10
years of professional experience
Work History
PROJECT OFFICER
CATHOLIC DIOCESE OF SOLWEZI
01.2019 - Current
- Keep project team scope, schedule and assignments for duration of projects
- Compile and submit quarterly narrative reports
- Cultivated and strengthened project stakeholder relationships
- Activity implementation with communities in project sites
- Systematic filling of all relevant project documents
- Monitor deadlines and milestones to keep team on track with project schedule.
- Closely collaborate with project members to identify and quickly address problems.
- Gather and organize supporting materials for meetings and project updates.
- Develop and sustain relationships with key stakeholders.
- Evaluate and solve technical problems affecting project deliverables.
- Respond effectively to changes in project requirements by recalculating deliverables.
- Maintain tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Adjust project plans to account for dynamic targets, staffing changes and operational specifications.
- Work closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
- Organize scope, schedule and assignments for entire team.
- Work with senior case managers to coordinate team development activities and trainings.
- Maintain open communicate by presenting regular updates on project status to customers.
- Report regularly to managers on project budget, progress and technical problems.
- Build successful project plans covering objectives, resources and staffing to meet schedules.
- Adhere to budget requirements with excellent planning and consistent expense monitoring.
- Source, vet and manage vendors needed to accomplish project goals.
- Verify quality of deliverables in conformance to specifications before submitting to clients.
- Obtain needed resources by strategically negotiating with stakeholders and outside suppliers.
- Recruit and oversee personnel to achieve performance and quality targets.
SITE ADMINSTRATOR
LEMBI PROTECTIVE LIMITED
Solwezi, 06
01.2016 - 12.2019
- Flight and accommodation bookings for all project personnel
- Vehicle bookings
- Supplier accounts: set up new accounts, monitor invoices and payments
- Document Control: Time sheets , Jobs , cards ,training records (hard and soft copies)
- Site provisions (ordering stationery, consumables )
- Collating and filing and filling delivery notes
- Compile and submit daily drill reports
- Take accurate minutes of meetings
- Resolve administrative problems
- Develop and update administrative system to make them more efficient
- Over see work of junior staff
- Submitting border clearance applications with supporting documents and assist border crossing of personnel and equipment
- Monitor and update HR department of employees RNR Schedules and accommodation and travel is planned in advance
- Fuel and tyre consumption recording
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
SALES EXECUTIVE
HARVEY TILES
09.2013 - 01.2016
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Analyzed past sales data and team performance to develop realistic sales goals
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Held meetings with director to identify techniques to overcome sales obstacles
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Utilized internal lead referral tools to solicit new business opportunities and contacts
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Developed and led sales training initiatives for employees and teams across organization
- Presented products to clients using dynamic presentations and practical use-case scenarios
- Directed sales support staff in administrative tasks to help sales reps close deals
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities
- Developed sales strategy based on research of consumer buying trends and market conditions
Education
Bachelor of Arts - BUSINESS ADMINSTRATION
ZCAS UNIVERSITY
LUSAKA10.2024
Associate of Arts - Social Sciences
University of Zambia
Lusaka06.2020
School Diploma - School of Businesss
Chartered Institute of Marketing
United Kingdom06.2011
GCE O level - Secondary Education
Chinsali Girls Secondary
Chinsali11.1999
Skills
- Workflow Schedules
- Delivery Schedules
- Customer Experience
- Customer Needs Assessments
- Status Reports
- Strategic Decision-Making
- Project Milestones
- Customer Satisfaction
- Presentation skills
- Excellent Communication
- MS Office
- Critical Thinking
- Self-Motivated
- Team building
Accomplishments
- SURNAME : CHANDA
- FIRST NAME : DORCAS MUTALE
- NATIONALITY : ZAMBIAN
- DRIVING LICENCE : VALID AND CLEAN(CLASS B)
- E-MAIL ADDRESS : dorcasmutalechanda@gmail.com
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- developed 100 copies of educational materials on decentralization and distributed to all relevant stakeholders
- Collaborated with team of 10 in the development of baseline report in two districts before inception of a livelihood project
- Managed an 8 month project on Governance in 3 districts working with 3 ward development committees at a cost of 800,000 Kwacha.
- govern with accuracy and efficiency.
- Achieved monthly sales targets by introducing sales techniques to meet the tasks.
Timeline
PROJECT OFFICER
CATHOLIC DIOCESE OF SOLWEZI
01.2019 - Current
SITE ADMINSTRATOR
LEMBI PROTECTIVE LIMITED
01.2016 - 12.2019
SALES EXECUTIVE
HARVEY TILES
09.2013 - 01.2016
Bachelor of Arts - BUSINESS ADMINSTRATION
ZCAS UNIVERSITY
Associate of Arts - Social Sciences
University of Zambia
School Diploma - School of Businesss
Chartered Institute of Marketing
GCE O level - Secondary Education
Chinsali Girls Secondary
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