Dorcus Mwansa
Lusaka,Zambia
Summary
Pragmatic professional with proven history of supervising, mentoring and delegating tasks for highly effective security teams. Leads with assertive yet empowering leadership style and designs workflow to provide optimal security coverage. Monitors security equipment to proactively address issues and reduce downtime.
Attentive professional brings strong security background combined with exceptional leadership skills. Investigates high-priority incidents and quickly resolves threats to maintain order and safety. Oversees facility access to prevent unauthorized entry.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Security Coordinator and Assistant Loss Controller
Real Meat Company
Lusaka , Zambia
04.2023 - 10.2024
- Managed inventory of all security-related equipment such as cameras, locks, keys.
- Provided support during crisis situations by coordinating resources between internal departments and external agencies.
- Conducted safety inspections of premises to identify potential risks or hazards and recommend corrective actions.
- Maintained records of daily operations including incidents, alarms, and visitors logs.
- Reviewed CCTV footage regularly to ensure proper functioning of the system.
- Created weekly, monthly, quarterly reports on security related issues for senior management review.
- Coordinated with law enforcement officials to investigate criminal activity on the premises.
- Monitored building access control systems, video surveillance equipment, and alarm systems to detect any suspicious activities.
- Coordinated with vendors for installation, maintenance, repair services for physical security systems.
- Assisted in developing emergency response plans in case of fire or other disasters.
- Investigated security breaches, conducted interviews, and prepared detailed reports of findings.
- Performed risk assessments for new projects or initiatives to identify potential threats or vulnerabilities.
- Developed security plans for special events or occasions and ensured implementation of those plans.
- Participated in investigations into alleged violations of company policies or procedures concerning safety and security matters.
- Ensured compliance with security policies and procedures through regular audits and reviews.
- Provided training on safety protocols to staff members.
- Administered and maintained site surveillance camera system, fire alarm system and security alarms and proactively researched and recommended updates to security solutions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Inspected and adjusted security equipment to ensure proper operation.
- Drafted and documented security procedures, policies and standards.
- Conducted regular reviews of fixed assets register to maintain accuracy of records.
- Provided support during audits conducted by outside agencies or internal audit teams.
- Analyzed financial data and generated accurate financial statements on a monthly basis.
- Coordinated month-end closing process in order to meet tight deadlines.
- Collaborated with finance and accounting departments to deliver comprehensive financial information to facilitate decision making for management, stakeholders and parent company.
- Created internal controls and corrective actions to reduce risk or deficiencies.
- Validated systems and procedures to support program implementation and streamline auditing processes.
- Designed and formatted financial reports for internal and external users.
- Executed periodic budgeting and modeling to project monthly cash requirements.
Receptionist Administrator
Paratus Data Center
Lusaka , Zambia
05.2021 - 04.2023
- Ensured compliance with company policies and procedures related to project management activities.
- Maintained calendars of upcoming events, meetings and deadlines.
- Resolved customer complaints in a timely manner while upholding company standards.
- Monitored project progress and provided updates to stakeholders.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interpreted and explained work procedures and policies to brief staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Prepared weekly and Monthly reports.
- Managed the distribution of incoming mail, faxes, and packages.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Ordered office supplies as needed and maintained inventory records.
- Coordinated meetings between internal departments and external partners and clients.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Adhered to company policies regarding confidentiality of sensitive information.
- Participated in regular training sessions related to customer service best practices.
- Compiled monthly expense reports for senior management review.
- Assisted with administrative tasks such as data entry into company databases.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Supported office security by following safety procedures and controlling access via reception desk.
- Organized files and spreadsheets to simplify staff access or retrieval.
CCTV Operator
Pnp supermarket
Lusaka , Zambia
08.2020 - 05.2021
- Investigated potential criminal activity by reviewing video recordings from multiple camera angles.
- Assisted law enforcement personnel during investigations by providing them with footage from security cameras.
- Reviewed incident reports submitted by other team members for accuracy and completeness before submitting them for approval.
- Trained new employees on the use of CCTV equipment as well as basic operational procedures.
- Communicated effectively with supervisors and other staff members regarding daily operations and safety concerns.
- Coordinated with external vendors for repairs and installation of new equipment when necessary.
- Provided 24 and 7 surveillance of designated areas using a variety of security systems.
- Generated detailed reports on any irregularities or violations observed while monitoring security cameras.
- Responded promptly to alarms, emergency calls, and other incidents.
- Performed routine inspections of CCTV systems to ensure proper functionality and optimal performance levels.
- Monitored CCTV cameras and equipment to detect suspicious activities or persons.
- Analyzed complex data sets collected from various sources such as CCTV footage, audio recordings.
- Operated advanced software programs designed for capturing high-quality images from digital cameras.
Education
High School Diploma -
National Institution of Public School
Lusaka 12-2025
Some College (No Degree) - CCTV And Security Operations
Omega Training Center
Lusaka Skills
- Cloud security
- Security architecture
- Mobile security
- Surveillance systems
- Security operations
- Crime prevention
- Security consulting
- Investigation techniques
- Access control
- Visitor management
- Cybersecurity fundamentals
- Physical security
- Security training
- Security audits
- Information security
- Asset protection
- Security awareness
- Compliance management
- Stocks and Bank reconciliation
- Record management
- Investigation
- Customer service
- Problem solving
- Risks assessment
Languages
Swahili
Intermediate
B1
Bemba
Beginner
A1
English
Advanced
C1
Hobbies
- Creats recipes
- Reading books
- Music
- Dancing
- Housekeeping
- Leaning new things
- Vising new places.
Reference
- Daniel Mwansa - Assistant Frontline manager at Jumbo wholesale- cell : 0972561757.
- Christopher Sibale - Data Analyst manager at L and A Comoany cell : 0769652430.
- Diana Kayumba -Human resource officer at Real Meat Africa cell : 0978838047.
Timeline
Security Coordinator and Assistant Loss Controller
Real Meat Company
04.2023 - 10.2024
Receptionist Administrator
Paratus Data Center
05.2021 - 04.2023
CCTV Operator
Pnp supermarket
08.2020 - 05.2021
High School Diploma -
National Institution of Public School
Some College (No Degree) - CCTV And Security Operations
Omega Training Center