Douglas Mwaanga
Livingstone
Summary
Grew up in a town called choma that's my home town went to school in the same place were I could go out with friends Swimming in small lagoons.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Host/ Driver Guide and Boat Captain
Tongabezi Limited
12.2017 - Current
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Delivered employees and materials to job sites daily.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Safari Guide/ Driver
Parks Adventures
09.2016 - 12.2016
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Guided groups of up to Number people on tours of Facility.
- Developed tour programming to enhance guest experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Provided information through narratives on various sites throughout City area, relaying little-known stories to provide interest.
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Collected tickets and fees from each individual prior to start of tour.
- Worked closely with management staff of Company to create new and lucrative tours.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Assistant Driver
Safari Logistics
06.2012 - 11.2012
Walking Safari Guide
Livingstone Safaris
01.2008 - 05.2012
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Fauna, Flora And Culture
Livingstone Polytechnic College
St Johns And Red Cross Society 09.2005
Skills
- Commercial Driving
- Optimizing Routes
- Route Determination
- Navigational Systems and GPS
- Traffic Law Observation
- Passenger Assistance
- Valid Driver's License
- Vehicle Inspection
- Documentation and Recordkeeping
- Assisting Drivers
- Safe Driving Techniques
- Customer Service
- Verbal and Written Communication
- Customer Rapport
- Loading and Unloading
- Vehicle Maintenance
- Route Logs
- Order Picking and Processing
- City and Non-City Driving
- Driving and Transportation
- Time Management
- Confidentiality Understanding
- Pre- and Post-Trip Inspections
- Logging Information
- Fuel Logs
- Mileage and Service Logs
- Scheduled Services
- Roadside Assistance
- Driver Routing
- Defensive Strategies
- Drivers Daily Log (DLL)
Accomplishments
Been in the hospitality industry ave had opportunities of traveling and learning which I still do everyday
Certification
Tour Guides
Advanced First Aid
Timeline
Host/ Driver Guide and Boat Captain
Tongabezi Limited
12.2017 - Current
Safari Guide/ Driver
Parks Adventures
09.2016 - 12.2016
Assistant Driver
Safari Logistics
06.2012 - 11.2012
Walking Safari Guide
Livingstone Safaris
01.2008 - 05.2012
Fauna, Flora And Culture
Livingstone Polytechnic College
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