Douglas Mwewa
Lusaka
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
I.T- Support Officer
Medland Health Services
10.2021 - Current
- IT Support-In house Helpdesk Management, Storage Technology: NetApp Storage and Backups, Vlan and user port management (CISCO), Configuration, System Upgrades, Maintenance, and Deployment of Laptops and Desktops with Standardized Hardware and Software, Supporting and Deploying Email Accounts on Desktops, Laptops, and Phones
- Troubleshooting Mail related problems in Outlook, Mozilla, Webmail, and on Smart Phones, Deployment and Technical Support of Applications: HMS, Foxit PDF Suite, WPS, Microsoft Office, Monitoring and Configuration of Firewall (CISCO) for performance, anomalies, and usage, Configuration and maintenance of IP based PABX (CISCO), Addition / Deletion of Phones, Permissions, User Management Systems (ZK Access), Configuration and Administration of all Terminals, Managing Users - Time Attendance, User Creation / Deletion, Monthly Attendance Records, Installation and Maintenance of IP based CCTV system, Maintaining Inventory of IT Assets: Hardware: Desktops, Laptops, Printers, Phones, and Consumables, Network and Computer Security Management, Structured Cabling LAN cabling, terminating and installing Patch cords and patch panels, Vendor Management and Coordination in case of Print Supplies, PABX, and Computers ( supported by Warranty), Liaise and Monitor third-party hardware installations
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Support IT Officer
Rockland Transport Limited
05.2020 - 09.2021
- Identifying hardware and software solutions, Troubleshooting technical issues, Diagnosing and repairing faults, Resolving network issues, Installing and configuring hardware and software, Speaking to customers to quickly get to the root of their problem, Providing timely and accurate customer feedback, Talking customers through a series of actions to resolve a problem
Core - Network Engineer
Africonnect Zambia
11.2017 - 04.2020
- Maintain internal Core Network Engineering Team, Assess L2/L3 IP test plans,QoS and acceptance criteria for network designs, Create capacity planning standards and guidelines for network's continued expansion, Ensure that information is up-to-date for any new changes in the design of network, Investigate and solve problems encountered in the network, Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks, Deployment and configuration all network infrastructure, Participate in an on-call rotation to support the network infrastructure 24x7, Team lead on escalation process of Enterprise support team, Train the support teams on troubleshooting certain problems or implementing changes that affect enterprise customers and also educate support teams and new staff on the network setup
- Optimized network performance, conducting regular maintenance checks and updates as necessary.
- Streamlined communication between departments, providing clear documentation of network changes and updates.
Techno Commercial Manager
Infosec Zambia Limited
04.2017 - 10.2017
- Sophos Endpoint Enterprise and Cloud deployment and support, Cyberoam/Sophos Firewall planning, installation and Support, User training, Troubleshooting and User support, Provide pre-sales technical support, Participating in techno-commercial discussions and commercial negotiations
ICT Network Assistant
Road Transport and Safety Agency ( R.T.S.A)
01.2012 - 09.2016
- Administering & designing LANs, WANs internet/intranet, and voice networks, Network connectivity troubleshooting, ping, tracert, telnet, Investigating, diagnosing and resolve all network problems, Maintaining pre-packaged software applications on the LAN, Upgrading and repairing faults on Workstations, networks & peripheral equipment, Cisco switch configuration in particular VLAN configuration/troubleshooting, Cisco Router configuration, maintenance and troubleshooting, 24/7 Monitoring and maintenance of the 983 National Emergency System, Installation of Microsoft Office, configuring of email accounts and shared resources, Setup and maintenance of Wireless Local Area Networks
IT Assistant
Inter-Regional Coordinating Committee (Under COMESA)
09.2010 - 02.2011
- User Support, Web-based System development, Documentation and Change control
Information Technology Technician
Chrismar Hotels
02.2007 - 02.2009
- For the Following Companies: Kitchen Designs, Chrismar Hotel Livingstone, Chrismar Hotel Lusaka, Spares for africa
Education
Cisco Certified Network Professional Enterprise -
12.2017
Cisco Certified Specialist Enterprise Advanced Infrastructure Implementation -
12.2017
Cisco Certified Specialist Enterprise Core -
12.2017
Sophos Certified Engineer -
12.2017
Advanced Diploma - Computer Science
Evelyn Hone College
12.2005
Skills
- Problem Solving
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
references
- Mr. Rodgers Mwape, HR Specialist, CIDRZ Zambia, +260 97 7807652
- Mr. Kelvin Jere, Assistant Accountant, Road Transport and Safety Agency, +260 977 258 654
- Mr. James Shumba, I.T Manager, Mopani Copper Mine, +260 961 089 364
Languages
English
Professional Working
Bemba
Native or Bilingual
Nyanja
Native or Bilingual
Timeline
I.T- Support Officer
Medland Health Services
10.2021 - Current
Support IT Officer
Rockland Transport Limited
05.2020 - 09.2021
Core - Network Engineer
Africonnect Zambia
11.2017 - 04.2020
Techno Commercial Manager
Infosec Zambia Limited
04.2017 - 10.2017
ICT Network Assistant
Road Transport and Safety Agency ( R.T.S.A)
01.2012 - 09.2016
IT Assistant
Inter-Regional Coordinating Committee (Under COMESA)
09.2010 - 02.2011
Information Technology Technician
Chrismar Hotels
02.2007 - 02.2009
Cisco Certified Network Professional Enterprise -
Cisco Certified Specialist Enterprise Advanced Infrastructure Implementation -
Cisco Certified Specialist Enterprise Core -
Sophos Certified Engineer -
Advanced Diploma - Computer Science
Evelyn Hone College
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