Aaron Sikanyika

● Coordinate and perform administrative operations for all Medical Education events

● Respond to inquiries from students, faculty, external constituents, and staff

● Queries and generates activity reports for accurate and current information on the status of all applications

● To help deliver a range of Welcome Week events to welcome students to the University

● To identify when a student may be experiencing difficulties and develop a plan of support with guidance

● Negotiated with external vendors for services and products that support student needs and events.

● Facilitated communication between the student body and faculty, acting as a mediator for concerns and feedback.

● Advocated for student needs, proposing new services or adjustments to existing offerings based on feedback.

● Organize workshops and seminars aimed at enhancing students' academic and personal development.

● Built confidence and self-esteem in students for accomplishments, helping to further academic success as well as personal sense of achievement.

● Provided enrolment advice to students, signposting essential information and offering advice on in-person support where needed.

● Collaborated effectively with internal and external student support services to offer well-rounded, reliable advice.

● Administered the student ambassador program, training peers to assist in recruitment activities and tours.

● Coordinated with admissions teams to streamline the application review process.

● Analyzed recruitment data to identify trends and improve future recruitment campaigns.

● Tailored communication strategies to effectively reach diverse student populations.

● Utilized CRM systems to track interactions and follow up with potential applicants efficiently.

● Collaborated with marketing teams to create compelling promotional materials for prospective students.

● Conducted engaging presentations at schools and colleges to promote university courses.

● Prepared detailed reports on recruitment activities and outcomes for senior management review.

● Monitored competitor activities to maintain a competitive edge in student recruitment.

● Maintained strong relationships with academic departments to tailor recruitment strategies.

● Provided comprehensive advice to prospective students on course selection and application processes.

● Sourced candidates through social media platforms, validating suitability for available positions.

● Reduced average recruiting time through efficient streamlining of processes and identifying opportunities for continuous growth.

● Escalated customer complaints as required, aiding positive outcomes for maximized retention ratings.

● Greeted customers with warmth and enthusiasm, delivering faultless care throughout retail sales experiences.

● Handled customer complaints calmly and professionally, providing positive solutions to uphold company reputation.

● Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.

● Addressed customer service enquires quickly and accurately.

● Resolved customer queries over phone and by email.

● Worked with energy and determination to maintain efficient customer service during peak business hours.

● Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.

● Utilized CRM software to track customer queries and responses, improving response efficiency.

● Participated in weekly team meetings to discuss challenges and share best practices.

● Coordinated with logistics to track and resolve delivery issues, reducing customer wait times.

● Escalated complex customer complaints to senior support staff, facilitating quick resolution.

● Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.

● Analyzed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.

● Addressed customer service enquires quickly and accurately.

● Built rapport with customers through courteous and professional communications.

● Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.

● Coordinated referrals and escalations to obtain specialized support.

● Monitored email to promptly collect and respond to complaints.

● Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.