Dumase Chilufya
Ndola,Zambia
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
22
22
years of professional experience
Work History
Underwriter
Adelvis General Insurance
05.2021 - 01.2026
- Achieve business retention through regular client visitation before and during the policy period to build strong relationships and identify potential risks.
- Ensure accurate filing and record keeping of all policy documents, endorsements, and renewals.
- Supervise claims management and processing, ensuring timely and efficient settlement of claims.
- Oversee renewal, endorsement, and new business management to ensure seamless policy administration.
- Issue requisitions and dispatch documents as needed, ensuring compliance with organizational procedures.
- Personally handle the Organization's corporate and personal business portfolio, providing exceptional client service and identifying new business opportunities.
- Reconcile clients' accounts to ensure accuracy and timely payment of premiums.
- Generate premium written and commission reports, providing insights to inform business decisions.
- Ensure an effective renewal system is in place to prevent policy lapses and promote business retention.
Branch Underwriter
Ultimate Insurance Company
10.2018 - 04.2021
- Achieved business retention through regular client visitation before and during the policy period to build strong relationships and identified potential risks.
- Ensured accurate filing and record keeping of all policy documents, endorsements, and renewals.
- Supervised claims management and processing, ensuring timely and efficient settlement of claims.
- Oversaw renewal, endorsement, and new business management to ensure seamless policy administration.
- Issued requisitions and dispatched documents as needed, ensuring compliance with organizational procedures.
- Personally handled the Organization's corporate and personal business portfolio, providing exceptional client service and identified new business opportunities.
- Reconciled clients' accounts to ensure accuracy and timely payment of premiums.
Assistant Underwriter
Meanwood General Insurance
07.2013 - 12.2015
- Issued and follow up quotations.
- Issued policies and endorsements.
- Prepared cover notes.
- Maintained contact with brokers.
- Prospected for new clients.
- Attended to Clients' queries.
- Invited renewals and follow up.
- Assisted reconciling clients accounts.
- Assisted generating of premium written and commission reports.
- Assisted in ensuring an effective renewal system.
- Assisted in carrying out departmental marketing activities.
- Assisted in assessing business risk before take on (Risk Management) Receipt of new claims.
- Calculated according to the type of policy.
- Issued requisitions and dispatched Claims Management and Processing.
Underwriting Clerk
Meanwood General Insurance
05.2004 - 11.2004
- Entered client information into the company's main computerized data system, ensuring accurate and efficient record-keeping.
- Verified that all information entered was correct and corresponded with hard copy documents, maintaining data integrity.
- Coordinated with Underwriters and Claims-handlers on renewals, endorsements, and other changes to existing insurance policies, facilitating smooth policy administration.
- Assisted in the insurance underwriting process, providing support and ensuring that all necessary information was accurately captured and maintained in the system.
Sales Executive
Madison Life Assurance
Lusaka
- Underwrote insurance policies and marketed the company's services to potential clients, promoting business growth and customer acquisition.
- Filed and updated clients' information, maintaining accurate and up-to-date records.
- Followed up on clients' complaints and queries, ensuring timely resolution and enhancing customer satisfaction.
Customer Service officer
Zesco Limited
Ndola
- Conducted counter checks to ensure clients' meters were working properly and that their bills were up to date.
- Delivered bills to clients in a timely manner.
- Entered data into the system, maintaining accurate and up-to-date records.
Education
Skills
- Good communication skills
- Good time management
- Underwriting skills
- Marketing
- Good record keeping
- Risk assessment
- Claims management
- Client relationship management
- Business development
- Account reconciliation
- Effective communication
- Attention to detail
- Negotiation proficiency
- Underwriting calculations
- Quoting and pricing policies
- Renewing policies
- Underwriting guidelines
- Risk management
- Interpersonal skills
References
Mr. Kelvin Mutale, Regional Manager
Adelvis General Insurance Ltd
kelvin.kelflam@gmail.com, 260979014017
Ms Mwansa Chilufya
Senior Business Development Officer, Maddison Finance
mwalisa2@gmail.com
+260977801183Mr. Abel Kabamba, 260955751286/0965259687
Personal Information
Driving License: Class B
Timeline
Underwriter
Adelvis General Insurance
05.2021 - 01.2026
Branch Underwriter
Ultimate Insurance Company
10.2018 - 04.2021
Assistant Underwriter
Meanwood General Insurance
07.2013 - 12.2015
Underwriting Clerk
Meanwood General Insurance
05.2004 - 11.2004
Sales Executive
Madison Life Assurance
Customer Service officer
Zesco Limited